Well mine is cracking also (about 5 good size cracks, nothing falling through - yet). I live in GA. Today I called Chrysler at 1-800-992-1997 after I registered on the Dodge web site. I told them the problem and the person transferred me to their supervisor.
I again explained the problem and this person asked me if I have taken the truck to the dealership yet. I said ‘no - I was reading the Dodgeforum and viewing the new reports from Orlando News (
http://www.clickorlando.com/news/132...ail.html#story - click on Related for videos) and they suggested that I call Chrysler first.’ Then the supervisor asked me what I want Chrysler to do for me about this dashboard cracking . . . . I told the supervisor that I want it replaced (note: I was so temped to pull one of the “here’s your sign”, but choose to keep it professional)
Well, the supervisor asked for the closest dealership I would take my truck to. I gave the supervisor the info and the supervisor called the dealership and next thing I knew I was taking the truck to the dealership with a reference number. After I got there I found out that I am the 3rd owner of this truck (thought that I was the 2nd – oh well).
The dealership did their check and yep the dashboard is cracking. After everything was said and done and the dealership called Chrysler back – it is going to cost me $250 to have it replaced by the dealership. That is 250 out the door – Chrysler is picking up the rest of it. The dealership said something about a Care Number from Chrysler . . . not sure what this is about, but the service guys were all in a fuss about it and got things done in a hurry.
So now I am in a holding pattern until the dealership gets the part.