Just thought I would show my reply from Customer Service with Dodge on the dash. I seen one of there commercials on T.V. and had to laugh . I guess there is a first time for everything. RAM TOUGH...
Dear Phyllis:
Thank you for contacting the Dodge Customer Assistance Center regarding
the dashboard on your vehicle cracking.
Your email has been received and the concerns you have raised are
appreciated.
After thoroughly reviewing your request and the files on this matter, we
must respectfully concur with the decision rendered by our Customer
Service Representative.
Thank you for taking the time to communicate with us. It is regrettable
that a more favorable reply can not be provided.
Thank you again for your email.
Sincerely,
Jamie
Senior Staff Representative
Chrysler Customer Assistance Center
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Looks like I get to join the ever expanding DODGE RAM cracked dashboard club. Mines a 1999 1500 with only 56k miles. Always in the garage....The FOUR cracks started as one just 3 weeks ago. Just a tiny crack I noticed, about an inch. Well, they're growing faster than weeds and multiplying. I can't BELIEVE Dodge knows of the problem and refuses to do anything.
I have 2 friends with 2001's, both cracked. I called the dealer and told him it was cracked and he said "yea, you and a thousand others, I get calls all the time"
I refuse to pay, if I have to I'll get a cover. I'll be emailing and calling Dodge this week then filing safety complaints. While you folks seem nice it's not a club that I wanted to belong to!
__________________
FIX THE DASH OR YOU WON'T GET MY CASH
Thank you for contacting the Dodge Customer Assistance Center regarding your 2003 Dodge Ram 1500. Your email has been received and the concerns you have raised are appreciated. After thoroughly reviewing your request and the files on this matter, we respectfully concur with the decision rendered by our Senior Staff Representative. Thank you for taking the time to communicate with us. It is regrettable that a more favorable reply can not be provided. Any future communication related to this issue will be retained in corporate records. If, at some future date, we can be of assistance to you in some other area, please let us know. Thanks again for your email to Dodge.
Not surprising I'am sure....but I have the same problem too....I found this site by accident, was putting in a search for recall of dashboards. Everyone that we know...and every dodge that we see in parking lots have the same problems from cracks to peices actually falling out. If this is such a problem; they have to be able to do something about it. I will try to do what everyone else has and if I get results will be sure to post anything I find out.
I have a 2000 Ram 1500 with two cracks coming out of each defroster vent, for a total of 8 cracks that appeared in the past year. I called the 800 #, they told me to take it to a dealer first. Had it to the dealer a few days ago, the service manager came out, checked the mileage, looked at the cracks and took my phone number. Said he had to contact Dodge and would contact me within a week. Seems like they've had a lot of these issues and the responses are all over the place from Dodge. If I don't like the answer I get this week, I may ask them to contact Dodge again, but talk to a different rep. I'll let everyone know how it goes.
Update: Dodge offered me a big fat zero dollars towards replacing the dash. The dealer could replace the dash, but not cover it. I decided to trade the truck in rather than spend the $1200 to replace the dash or go the cheap route and buy a cover and hope the cracks beneath the cover don't cause any new problems. Hugely disappointed with Dodge over this one.
Well looks like I have been DENIED!!!!! Called the 800 # and was told that my truck being 6years old and 150k miles made me ineligible for any warranty and assistance. They would tell me nothing else. I referred to the news stations and other cases and his response was the exact same canned BS each time. He would not even answer a question refering to the dash. He made his decision and that was that. My dash is not just cracked...its gone! The entire top of the dash has collapsed and fragmented. There is barely anything there to lay a cover on. I think there should be some other course we can take rather then a case by case denial! Class Action maybe? Dodge could a the very least assist in the cost.
Find this site today. Was looking for info on Trans and found this thread. I have a HOLE the size of a football in my dash. 2001 Ext Cab. Cracking started small then the dash caved in!!! I still don't have all the pieces out.
RE: 2001 Dashboard Cracks
