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3rd Gen Durango 2011 models

Check Engine Light help!

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  #1  
Old 01-06-2013, 10:05 PM
moparmommy moparmommy is offline
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Default Check Engine Light help!

My check engine light came on late Friday night, my husband brought it in 1st thing Saturday morning, they wouldn't check it, per the dealer they don't do that type of service on weekends. He also said if it isn't flashing its ok to operate. That sounds like a crock of bull to me, personally! So fast forward to driving it yesterday evening, at a red light it feels like a rougher idle. The remote start will start for about 10 seconds then shut off & won't work again. And finally what else I have noticed, the "Eco" light on the display with the speedometer doesn't come on.. So this has to be something electric? Or with the engine? ??? Any ideas so I will know if the dealer is coming up with anything crazy tomorrow morning? Thanks.
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  #2  
Old 01-06-2013, 10:17 PM
wi-steve wi-steve is offline
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Default Check engine light

The light you you truly need to worry about and stop driving for is the oil light. You should be able to check your menu on the dash and verify that oil and coolant temps are fine, as well as oil pressure. The general "check engine" light monitors an array of sensors that keep things running efficiently and clean. It can be something as simple as a missing or loose gas cap. In one sense it's a quick way for emission inspectors to fail a vehicle that needs emission related work. I do really like that the dash menu gives you the ability to check all that stuff.

What the dealer said makes sense to me. Similarly, when we bought our Honda minivan the dealer told us if you have a yellow warning light have it checked when convenient, red lights are brake and oil warnings on a Honda.

I drove my last vehicle (02 Maxima) with the check engine light on intermittently for three years. No problem no damage, I knew the code was a loose gas cap (or in my gas, vacuum leak around the cap edge due to a rusty filler neck).

Steve
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Old 01-06-2013, 11:54 PM
SUNBURNTsnype SUNBURNTsnype is offline
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Quote:
Originally Posted by moparmommy View Post
My check engine light came on late Friday night, my husband brought it in 1st thing Saturday morning, they wouldn't check it, per the dealer they don't do that type of service on weekends. He also said if it isn't flashing its ok to operate. That sounds like a crock of bull to me, personally! So fast forward to driving it yesterday evening, at a red light it feels like a rougher idle. The remote start will start for about 10 seconds then shut off & won't work again. And finally what else I have noticed, the "Eco" light on the display with the speedometer doesn't come on.. So this has to be something electric? Or with the engine? ??? Any ideas so I will know if the dealer is coming up with anything crazy tomorrow morning? Thanks.
Quote from owners manual:

*Malfunction Indicator Light (MIL)
The Malfunction Indicator Light (MIL) is part of an onboard diagnostic system called OBD II that monitors engine and automatic transmission con-
trol systems. The light will illuminate when the key is in the ON/RUN position before engine start. If the bulb*does not come on when turning the key from OFF to ON/RUN, have the condition checked promptly.
Certain conditions, such as a loose or missing gas cap, poor fuel quality, etc., may illuminate the light after engine start. The vehicle should be serviced if the light stays on through several of your typical driving cycles. In most situations, the vehicle will drive normally and will not require towing.

So as long as check engine light(MIL) isn't blinking and u don't have any other lights on as mentioned above, you should be ok to drive until Monday. If it were blinking---that's when u should be concerned.

As for the remote start, if the check engine light is on or if the fuel level is low, it will shut off after 10 seconds:

NOTE:
If an engine fault is present or fuel level is low, the vehicle will start and then shut down in 10 seconds.


The ECO "mode" is only displayed when the MDS is active, which is based on your driving conditions and engine load:

The FUEL SAVER MODE message will display above the average fuel economy in the EVIC display. This message will appear whenever the Multi-Displacement System
(MDS) (if equipped) allows the engine to operate on four cylinders, or if you are driving in a fuel efficient manner.
Fuel Saver Mode On
This feature allows you to monitor when you are driving in a fuel efficient manner, and it can be used to modify driving habits in order to increase fuel economy.

So, I'd say don't worry an wait until the techs can pull your engine code on Monday before jumping to any conclusions. Chances are its something simple like emissions. Happened to mine a month ago. Let us know how it goes.
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Old 01-07-2013, 12:00 AM
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CMil527 CMil527 is offline
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Have the dealer check it out before you get yourself to worked up, it could be any number of things. Good luck and keep us posted!
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  #5  
Old 01-07-2013, 12:46 AM
moparmommy moparmommy is offline
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Thanks for the reassurance. I am feelings little antsy after a friend with a 2011 Crew had one of her cylinders break apart and had to be in the shop for 19 days a few months ago right around 17000 miles (same mileage as mine) :-/
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Old 01-07-2013, 08:40 AM
mac424 mac424 is offline
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You can pull the code yourself if you're feeling up to it.

If you have a push button start, pop the button out by using a key or small screwdriver on the bottom. It will come out pretty easy. After that follow these steps:

1. Place your key in the ignition
2. Turn the key to the "ON" position, but do NOT start the vehicle.
3. Turn the key back to "ACC" then back to "ON" then back to "ACC" then back to "ON"
4. Pull the code(s) that show up. They will display where the mileage shows.
5. After the last code shows the lines will say -d0ne-

If you get it to work, post up the codes. Either way its going to be a trip to the dealer, but we could possibly help you in a decision to drive the car or not.

***NOTE***

You need to do the "key dance" pretty quick. You have to go from ON-ACC-ON-ACC-ON within about 5 seconds or so.

Let me know if you have any questions and good luck!
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Old 01-07-2013, 10:25 AM
moparmommy moparmommy is offline
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Quote:
Originally Posted by mac424 View Post
You can pull the code yourself if you're feeling up to it.

If you have a push button start, pop the button out by using a key or small screwdriver on the bottom. It will come out pretty easy. After that follow these steps:

1. Place your key in the ignition
2. Turn the key to the "ON" position, but do NOT start the vehicle.
3. Turn the key back to "ACC" then back to "ON" then back to "ACC" then back to "ON"
4. Pull the code(s) that show up. They will display where the mileage shows.
5. After the last code shows the lines will say -d0ne-

If you get it to work, post up the codes. Either way its going to be a trip to the dealer, but we could possibly help you in a decision to drive the car or not.

***NOTE***

You need to do the "key dance" pretty quick. You have to go from ON-ACC-ON-ACC-ON within about 5 seconds or so.

Let me know if you have any questions and good luck!
Thanks, I'm reading this while i wait for the dealer to open, :-)
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Old 01-07-2013, 03:15 PM
moparmommy moparmommy is offline
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And the word from the dealer is the cylinder #4 is misfiring? They have to order the part, but will take a few weeks. Won't that further damage it?
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Old 01-07-2013, 03:21 PM
mac424 mac424 is offline
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Quote:
Originally Posted by moparmommy View Post
And the word from the dealer is the cylinder #4 is misfiring? They have to order the part, but will take a few weeks. Won't that further damage it?
So it needs a new coil pack and it will take a few weeks to get? Wow, that's interesting.

I'm not sure about damage, but it sure won't perform too well. How many miles on the car? They're not offering a loaner? I'm pretty sure the 3/36 covers this cost.

Heck, I can ask my dealer for a loaner car and they give me one if is available.
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Old 01-07-2013, 03:55 PM
moparmommy moparmommy is offline
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16600 miles on it, and my friend just confirmed that is what the problem with her 2011 was.. They didn't mention the loaner, but I will ask. This dealer is a joke, they try to charge me for every oil change, I always have to remind them that I have that 36 month convenience plan. Do you know if it says anything in it about specifically getting a loaner in this situation? I am waiting on a new copy of it to be sent to me.
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Old 01-07-2013, 04:32 PM
mac424 mac424 is offline
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The loaner may be my dealer's thing. I don't know. Never hurts the check. I don't know if I'd be comfortable driving a car around with a noticeable miss for that long.
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Old 01-08-2013, 12:23 AM
moparmommy moparmommy is offline
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Finally at my computer to give an update.

The dealership was a big hassle, no loaner car. The service manager kept giving me a run around about how it can be a few weeks for a new cylinder head to come in, they are only allowed to order one every 7 days per Chrysler policy. He wouldn't give me any set amount of time to come back for it to be replaced. Finally he said it will take 3 days when they fix it, but I need to check my extended warranty to see if they will cover a rental, bc rentals/loaners are again against Chrysler Policy. Then he started talking badly about the dealer we bought our Durango at, bc they didn't sell me a Chrysler ext. warranty plan, but rather a 3rd party one??

So I had enough, picked up my car, and had my UConnect ringing to Chrysler HQ while I pulled off their lot! Just for clarification for any of you, if your Chrysler product vehicle is being serviced for 24 hours or more, & under factory warranty, you ABSOLUTELY DO get a rental car. So the very nice lady on the phone took all of my information and had me hold while she called to reiterate the correct policies and procedures to the service manager that was a complete jack a*s. She came back on to let me know that the part will be ordered tomorrow, it will be in next week, and they will be calling me to set up an appt, and will handle my rental, and if I have any other issues, don't hesitate to call!

I guess more to come when I have to actually deal with this dealership again..
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Old 01-08-2013, 08:49 AM
mac424 mac424 is offline
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It sucks you had to call Chrysler Customer Service to get it figured out and resolved. My dealer told me up front that I get a rental if they have to keep the car for more than 24 hours for a repair. I also got a 3rd party warranty, but it was to cover the electronics in the car for the full 7/70k.

Basically, if you need an engine head replaced, its covered under your factory 7/70 engine and powertrain warranty. There is no question about that.
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Old 01-08-2013, 09:37 AM
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bster bster is offline
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I have had my MIL light coming on now and then on my 2011 Hemi Citadel.
The engine light as well as the service AWD light come on periodically for me. When I took it in, the dealer said there were several codes stored and all of this was caused by aluminum connectors in the cold weather.
Everything starts to fail at around -7F and below. Apparently this is just the way it is and there are no fixes. I have my AWD shut down totally, my stereo shut down, and remote start disabled. The stereo will go back to factory settings, all stored items icluding pictures and music are gone, also the navigation database is gone and I have no sound in the speakers. This will last a couple of start-ups and then magically it all comes back, like nothing has happened.
The shut down of the AWD sucks, as it reverts back to a 2wd vehicle and that is horrible in the ice and snow here. But it also goes back to normal after a few start-ups.
I guess compared to the engine knocking at start up, this isn't too bad of a problem.
The engine knocking lasts about 5 min at start-up and is a synptom of all Hemi's I am told. This also gets worse as the temp drops.
I cant believe that a vehicle with this price tag, has this many cold weather issues that can't be fixed.
I wish I had an e-mail address that I could send someone higher up in Dodge, an e-mail with the video clips of the engine noise and all and have them tell me that this is "How they all are".
You can call the Dodge Cares line and start a file but you just end up back at your local dealer's service dept trying to get the problem resolved.
I want access to someone higher up that can tell me straight up that this vehicle is operating as it should.
HELP
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Old 01-08-2013, 09:46 AM
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Didhefocus Didhefocus is offline
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I didn't see it mentioned but this must be the v6 right?
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Old 01-08-2013, 09:49 AM
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Quote:
Originally Posted by moparmommy View Post
16600 miles on it, and my friend just confirmed that is what the problem with her 2011 was.. They didn't mention the loaner, but I will ask. This dealer is a joke, they try to charge me for every oil change, I always have to remind them that I have that 36 month convenience plan. Do you know if it says anything in it about specifically getting a loaner in this situation? I am waiting on a new copy of it to be sent to me.

Mommy,

The 3/36 warranty does not cover a loaner but your 36 month Convenience plan probably would, depending on the one you have. You can view your convenience contract online at the link below. Just put in name, mileage, and vin on the left. If you have any problem with this situation please contact the Customer Assistance Center (800-992-1997) and they will get involved move the process along if you are not satisfied with the dealership.

http://servicecontracts.chrysler.com/
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  #17  
Old 01-22-2013, 04:53 PM
moparmommy moparmommy is offline
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I just wanted to give a quick update. I will be dropping the D off this afternoon for them to start their work. They are saying it will only be 2 days, while everything I have seen online/heard from friends it is more like a week.. So we'll see!

Thanks Dodge Cares, but it actually isn't anything with my service contract, rather the Chrysler policy of providing a rental when the car is in service for over 24 hours.

& Yes, Didhefocus, it is the 3.6 Pentastar engine.
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Old 01-23-2013, 12:31 AM
moparmommy moparmommy is offline
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I think I am cursed. I got a town && country as my rental. Ran to the grocery with it, and the check engine light came on during the drive home. So I'm on rental #2 now..
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Old 01-23-2013, 12:31 AM
 
 
 
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