Note to Dodge Cares...
Note to people at Dodge re oil life:
I want to give you a comparison of how your organization handles this vs. Honda. We also have a 2008 Odyssey. Everyone at the Honda dealership, from service to sales stands by the dashboard oil change indicator. They are all on the same page. At delivery, the salesman took the time to explain the system and assured us that it may go up to about 9000 miles even with regular oil. As a customer, this gives me the confidence to follow the manufacturer's instructions.
At the Dodge dealer, it was never mentioned that the vehicle even has the feature, and they gave me coupons for three free oil changes which specified 3000/6000/9000 mile service.
As a buyer, I wonder:
- Is the dealer pushing this to get me in the habit of paying for more oil changes?
- Does the dealer feel that the manufacturer's recommendations are not sufficient to protect the engine after seeing first hand what goes through their service department?
- Does the manufacturer have poor communication with their dealer network, or no ability to communicate a a coherent consistent message?
I suspect one or more of the above is going on. As a manufacturer, you might want to try and get a handle on this. I bought your product despite having a negative impression of ALL dealers i visited (Madison WI). Many wouldn't.
Last edited by wi-steve; 04-21-2013 at 12:14 AM.