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Interesting convo with Kumho Rep..

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Old 05-13-2013, 12:49 AM
PortAuthorityCop PortAuthorityCop is offline
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Default Interesting convo with Kumho Rep..

So couple of weeks ago I posted a thread regarding my OEM Kumho KL21s. RT has 18k on it and my treads are not that far from wear bars, I rotate every 6k. Went to the dealer and brought this to their attention and they gave me the number to Kumho s customer service. I spoke with a rep and she said plain and simple. "There is no warranty on tires that come straight from the factory. You could have 10k on them and there is nothing we can do about it. These tires are specifically purchased by Dodge to go their vehicles upon assembly. If you had purchased these tires after market you would have qualified for the 60k warranty." I said okaay whats the difference? these tires are not gonna last me anywhere near 60k miles how would thee ones from an aftermarket tire company differ/ She said and I quote " The tires that are put on vehicles upon assembly are not from the same compound as those made for general public sales." Compond as in rubber compond I asked. She said yes. I said so in so many words the ones that come standard on vehicles are a cheaper quality than those purchased privately? She responded "well yes". I said and this call is recorded for quality assistance? she said "yes".S he then proceeded to offer me 25% off the purchase of new tires from a participating Kumho Tire distributor in my area. I was shocked but at least all of us that are burning through these tires a bit too fast have an idea why. What a joke. I spend 35Gs on a truck with cheap Tires no turn signals on the mirrors and a rattle from under the hood starting at 35mph. Funny thing is..I love the frigg n thing. Go figure.
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Last edited by PortAuthorityCop; 05-13-2013 at 12:52 AM..
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Old 05-13-2013, 01:21 AM
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u have a rattle too? I assume you have a 2011?
(no turn signals and kumhos gave it away I think)

I have a rattle on my 2013 R/T - I noticed it since 1-2k miles ( i have 6k now)
I can hear it at about 20-25mph (may be faintly heard before that and its a louder rattle
the quicker I accelerate) - def on the driver side

let me know what you find about yours - its loud and annoying
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Old 05-13-2013, 09:33 AM
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I have a 2012. That rattle is an on going issue as you will see on this forum. Numerous threads regarding it. Many seem to think its the line hoses under the hood on drivers side. You have a 2013 and it is doing it so Dodge has obviously not addressed it. I don't want this thread to turn into a rattle thread, as it is posted on here previously. Do you have Kumhos or Good Years on yours? Thanks
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Old 05-13-2013, 09:39 AM
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well this thread seems more like an informational one, so not sure where you want it to go...

but since you mentioned it nobody has updated the rattle issue in a while, so I'd love to hear if someone found a resolution - hate to let dealer take my truck apart fishing around, if I know where it is I'd rather do it or at least give them clear direction

Last edited by SS2RT; 05-13-2013 at 09:57 AM..
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Old 05-13-2013, 10:25 AM
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Where are you hearing this rattle SS2?
I haven't heard it yet...i don't think
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Old 05-13-2013, 10:45 AM
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drivers side, sounds like its coming from dash area but no matter where I touch while driving I dont feel it or anything obvious. I'll record it tonight see if I can get good audio

it sounds like a vibration induced rattle

its wors over bumpy roads, and also at WOT even on straight roads its loud

I did have the line hoses at the top/drivers side of engine bay just after the windshield on my short list of possibilities when i tried to find it quick a few times, but I tied those up a bit and still I get the sound. They do/did move around though...
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Old 05-13-2013, 11:08 AM
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I recall a thread discussing this, (or a similar rattle), months ago. One potential culprit may be the hood mounting bolts. I think there is a TSB on the bolt replacement. Check with the dealer. I did hear the rattle but had mine updated by the dealer. Rattle all gone.

Good luck,

Wayne
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Old 05-13-2013, 11:33 AM
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yes I tried/checked the items mentioned previously like center speaker, line hoses, etc -

doesnt sound like bolts or metal it sounds like plastic or a light material. I'll check the bolts anyway though
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Old 05-13-2013, 11:48 AM
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I had the same issue on my 2011 Grand Cherokee, but mine was Goodyear Fortera. I called and wrote Goodyear customer service. They contacted me back told me to take it to a Goodyear shop. They then comped me so much on the tires. They even told me about the compound also. But still took care of me. needless to say I was pretty surprised and it was just a shot in the dark.
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Old 05-13-2013, 01:56 PM
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Love how the dealer passes the buck... clowns!
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Old 05-13-2013, 02:46 PM
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Below is the TSB regarding the rattle.

NUMBER: 23-022-12 REV. A
GROUP: Body
DATE: November 21, 2012


SUBJECT:
Knocking Sound From Instrument Panel Area Near The A-Pillar
OVERVIEW:
This bulletin involves adjusting the driver side hood hinge and if necessary replacing the
hinge pivot bolt.
MODELS:
2011 - 2012 (WD) Durango
**2011 - 2012 (WK) Grand Cherokee**
NOTE: **This Bulletin applies to vehicles built prior to July 2, 2012 (MDH0702XX).**
SYMPTOM/CONDITION:
The customer may experience a knocking sound from the instrument panel area near the
A-pillar.
DIAGNOSIS:
An audible buzz, squeak, or rattle (BSR) or knocking sound may appear to be coming from
the instrument panel (I/P) area at or near the front leading edge of the A-pillar. The noise
may actually be caused by an improperly adjusted hood hinge. The hood hinge can be
checked in the closed position by grasping the hood near the rear corners at the hinge and
lifting up and down. If excessive motion and/or a knocking sound is produced or the
customer describes the symptom, perform the Repair Procedure.
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Old 05-13-2013, 02:55 PM
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It's amazing how something this minute could cause so much Grief and annoyance.
Great Info Dodge Cares Thanks again
STEVE
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Old 05-13-2013, 04:52 PM
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thats description and location of the sound nails it..exactly

however I have a 2013 so looks like its not fixed after 2012 like TSB says or I have a different issue

I'll check in a bit...
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Old 05-13-2013, 05:02 PM
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well u can add 2013 vehicles built up to nov 2012 because thats my issue!!

funny i was checking parts right next to that !!!

Last edited by SS2RT; 05-13-2013 at 05:10 PM..
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Old 05-13-2013, 07:17 PM
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What is your build date SS2RT Maybe yours was an early 2013. Mine has no movement at all. Now maybe it will after I open and close hood some more.
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Old 05-13-2013, 10:31 PM
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a 2013 model built 11/2012!

thats why I said they need to expand the TSB to 2013 models built at least up to nov 2012 cause I have the exact issue and mine wad built beyond what the TSB states as a fix (april 2012)

listen to this:
i walked over to truck and jiggled the hood near the windshield/ pillar on drivers side- ALOT of play in it and definitely the sound I'm hearing from the dash / pillar inside...

so I drive home, park, open the hood and close it - no tools no tightening, no fixing ( just checking bolt size to see what tools Ill need for later) I close the hood and guess what - no more play no more jiggle no more noise !

So it seems its intermittent and the hood must move/shift into a position at times where it doesn't cause the problem,
luckily when I 1st checked it, it was there..or I might have got fooled into thinking it wasn't my issue
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Old 05-14-2013, 11:00 AM
PortAuthorityCop PortAuthorityCop is offline
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Just to clarify. As this is an information thread. It was regarding the kumho tire issue. I wanted feedback on what people thought of this alarming conversation with Kumho. There are people on here who have no idea and maybe servicing or replacing tires wondering why they are wearing so fast. The rattle comment was a closing comment along with dodge not putting turn signals on a 35k + truck. I'm happy the rattle part has been informative to some. I just don't want it to take off for numerous pages regarding it. It has been discussed before. Thanks appreciate it.
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Old 05-14-2013, 11:21 AM
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I have turn signals on my mirrors...This has been very informative thread
STEVE
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Old 05-14-2013, 01:14 PM
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Well I dont have Kumhos, I do have turn signals on my mirrors, and toll prices are unacceptable
(I was a TBTA cop at one point, left to pursue another career that better fit my interests and needs...)

This thread fixed my issue regardless of how often its been talked about. Timing is everything...my issue was intermittent and last time I checked no noise in that area - and this time I caught it in the act - so regardless of your intent, Thanks again...
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Old 05-14-2013, 07:36 PM
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Cool you guys pinpointed the problem.
I thought I was going to have to let you borrow my rock climbing harness SS2RT SO YOUR WIFE COULD TAKE YOU AROUND THE BLOCK ON THE HOOD.
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Old 05-14-2013, 07:36 PM
 
 
 
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