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3rd Gen Durango 2011 models

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  #1  
Old 08-06-2013, 09:48 PM
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Angry Tipm

I have a 2011 3G Citadel with all the toys. Sadly after the 3rd trip to the dealer they now what to replace the TIPM which is on backorder for 3 weeks. So instead of having use of my car it is sitting at the dealer. My concern is that this is the start of having a problem truck, is this issue common? Should I dump this thing and move on?
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  #2  
Old 08-06-2013, 10:00 PM
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FSTDANGO3 FSTDANGO3 is offline
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I dont think so
Unfortunately these things happen, wifes TIPM went in her 08 Avenger R/t when it had 37K on the odometer. They replaced it and there have been no problems since.
Its basically a controls computer and just like the laptops and computers we use at home they can fail
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  #3  
Old 08-07-2013, 09:46 PM
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I have the TIPM replaced twice on my 2011 Crew, but at the end the TIPM harness was the problem not the TIPM itself.
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  #4  
Old 08-16-2013, 09:15 AM
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Quote:
Originally Posted by jnl230 View Post
I have a 2011 3G Citadel with all the toys. Sadly after the 3rd trip to the dealer they now what to replace the TIPM which is on backorder for 3 weeks. So instead of having use of my car it is sitting at the dealer. My concern is that this is the start of having a problem truck, is this issue common? Should I dump this thing and move on?

Jnl230,

I'm sorry to hear about your TIPM concerns with your Citadel. Are there any updates on your repair or ETA for the part? It is never possible to predict the service requirements of a particular vehicle. As the manufacturer, we offer the assurance that there will be no hesitancy on our part to comply with the terms of your warranty, or to provide technical support to the dealer during repairs.

If you have any questions please PM me and I'd be happy to help.
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Old 08-23-2013, 09:54 PM
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My Durango has been sitting at the dealership for a month waiting for a Totally Integrated Power Module (TIPM). The Chrysler supply chain is deplorable, funny how cars withn the same part can roll off the line while mine sits at the dealer. Chrysler will get my message on Tuesday have rented space on 4 digital billboards, cant wait to see my message in full color. The day the car is back i am done, great truck until you have an issue then trade it and run away fast.

A true complete disappointment, and Chrysler can put on a show but in truth they just dont care. Guess my 14 Chrysler products in a row just does not matter. Hello GM.
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Old 08-25-2013, 02:24 PM
safford197 safford197 is offline
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Originally Posted by jnl230 View Post
My Durango has been sitting at the dealership for a month waiting for a Totally Integrated Power Module (TIPM). The Chrysler supply chain is deplorable, funny how cars withn the same part can roll off the line while mine sits at the dealer. Chrysler will get my message on Tuesday have rented space on 4 digital billboards, cant wait to see my message in full color. The day the car is back i am done, great truck until you have an issue then trade it and run away fast.

A true complete disappointment, and Chrysler can put on a show but in truth they just dont care. Guess my 14 Chrysler products in a row just does not matter. Hello GM.
I had a '04 VW Touareg years ago and when the dealer had to keep my ride for over a month not only did they rent me a car of equal class they paid one car payment for me. I had to twist their arm and speak to a couple service reps/managers but they did have a check cut to reimburse me for a car payment. Good luck!
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Old 08-25-2013, 08:59 PM
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Quote:
Originally Posted by jnl230 View Post
I have a 2011 3G Citadel with all the toys. Sadly after the 3rd trip to the dealer they now what to replace the TIPM which is on backorder for 3 weeks. So instead of having use of my car it is sitting at the dealer. My concern is that this is the start of having a problem truck, is this issue common? Should I dump this thing and move on?
Mine has been replaced 3 times. I've had my truck 1 year.
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Old 08-26-2013, 10:25 AM
GizmoDurango GizmoDurango is offline
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I think my rear right TIPM is on the brink of going. What were your signs that it was about to go?
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  #9  
Old 08-26-2013, 12:13 PM
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???? Lol
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  #10  
Old 08-28-2013, 03:25 PM
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Default Another TIPM Failure - No Parts Available

jnl230 - Would appreciate knowing if you were eventually able to secure a new TIPM, as it looks like I've joined this unwilling (but hardly exclusive) club. TIPM, part # RL692316AI, for my Gen III Citadel is not only expensive, but unavailable.

Chrysler has no ETA on availability for this part. Part suppliers show 800+ of this part on back-order as of 8/27/13 with no-known or expected ETA. Chrysler Customer Care can offer no suggestions.

Dealers and Independent shops all indicate that the TIPM is programmed upon installation by your specific vehicle's PCM with the specific characteristics and options unique to your VIN#. As such, no one seems to know of a way to re-program (re-flash) a used part once it has been initially flashed by the PCM in another vehicle, so used parts are out and we are at the mercy of a "no stock" "no alternate source" part.

Anyone have any ideas or suggestions? While TIPM failures vary, mine is affecting a non-critical part (Ha!), just power to the fuel pump.
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  #11  
Old 08-29-2013, 07:04 AM
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I was promised that my dealer would have the part on 8/27, and even was told on 8/23 that the part was in the process of being distributed. Of course that was all lies, more than likely someone with some action by some government agency got the part and my car continues to sit. Now I am being told 9/15 and that they have 600 parts on order, with 800 units back ordered I hold out little hope. Meeting with an attorney today who deals with this type of issue. Sadly Chrysler seems to be completely disinterested in getting my car back on the road.
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  #12  
Old 09-24-2013, 01:49 PM
mikeroy2k mikeroy2k is offline
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Default add my car to the list

I just got a call from the dealership today stating that my car has a bad TIPM and that it is on National back order for at least three weeks. I was curious as to what city and state you are in if you don't mind sharing because maybe I could contact your attorney as well. Maybe it's time for a class action. Sounds like a lot of people are having their units replaced multiple times and 3 weeks without my car is ridiculous.

I'm in Austin, Texas.

just wanted to add some background:

I was having troubles with the auto start. read about a service bulletin that fixes the issue with a flash reprogram however the dealership and Chrysler said that my VIN number were not affected by the issue. Then five days ago there was a fan type noise from the rear bottom of the vehicle. the fan noise stayed on all night and drained my battery. I jump started the car and it held a charge and ran fine but the fan noise never stopped. I'm being told that the fan noise is the ABS staying on because the TIPM is bad.

The dealership also states that battery is bad and they want $270 for a new battery when the battery was fine when I took it in. The service bulletin is below:
NUMBER: 08-024-11 REV. A
GROUP: Electrical
DATE: July 01, 2011


SUBJECT:
Flash: Intermittent No Start Or Intermittent RKE Function
OVERVIEW:
This bulletin involves flash reprogramming the Wireless Ignition Node (WIN) with new
software.
NUMBER: 08-024-11 REV. A
GROUP: Electrical
DATE: July 01, 2011
MODELS:
**2011 (DD) Ram 3500Click the image to open in full size. Cab Chassis**
**2011 (DJ) Ram 2500 Pickup**
**2011 (DP) RamClick the image to open in full size. 4500 / 5500 Cab Chassis**
2011 (DS) [COLOR=blue !important][COLOR=blue !important]Ram [COLOR=blue !important]1500[/COLOR][/COLOR][/COLOR] Pickup
**2011 (DX) Reg Cab Chassis (Mexico)**
2011 (LC) ChallengerClick the image to open in full size.
2011 (RT) Caravan / Town & Country
2011 (W2) Grand Cherokee (CKD)
2011 (WD) DurangoClick the image to open in full size.
2011 (WK) Grand Cherokee
NOTE: This bulletin applies to **DD, DJ, DP, DS, DX** vehiclesClick the image to open in full size. built before April 7,
2011 (MDH 0407XX) equipped with Remote Keyless Entry (Sales Code GXM).
NOTE: This bulletin applies to LC, W2, WD, WK vehicles built before April 7, 2011
(MDH 0407XX).
NOTE: This bulletin applies to RT vehicles built before April 12, 2011 (MDH 0412XX).
SYMPTOM/CONDITION:
The service flash corrects the following conditions:
Intermittent no start
Intermittent RKE function
The above conditions may be caused by a software lockup in the module. The lockup
condition may be cleared by removing and reinserting fuse M27.
Flash reprogramming the WIN will correct these conditions.
Attached Images
File Type: png icon1.png (239 Bytes, 220 views)

Last edited by mikeroy2k; 09-24-2013 at 01:55 PM.. Reason: add notes.
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  #13  
Old 09-25-2013, 05:25 PM
mikeroy2k mikeroy2k is offline
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Default File a complaint

Everyone who is having issues with there TIPM should file a complaint with the US Department of Transportation. Chrysler released a service bulletin but states that our cars don't apply. All the cars with the TIPM problem are experiencing similar issues to those in the service bulletin and there are over 800+ parts on back order.

It's about time Chrysler took ownership of this issue and if the word can be spread to file a complaint maybe the US DOT will investigate the issue. you can file your complaint at:

https://www-odi.nhtsa.dot.gov/Vehicl...nt/index.xhtml
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Old 09-25-2013, 06:27 PM
bbtkd bbtkd is offline
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Quote:
Originally Posted by mikeroy2k View Post
Everyone who is having issues with there TIPM should file a complaint with the US Department of Transportation. Chrysler released a service bulletin but states that our cars don't apply. All the cars with the TIPM problem are experiencing similar issues to those in the service bulletin and there are over 800+ parts on back order.

It's about time Chrysler took ownership of this issue and if the word can be spread to file a complaint maybe the US DOT will investigate the issue. you can file your complaint at:

https://www-odi.nhtsa.dot.gov/Vehicl...nt/index.xhtml

What's the service bulletin # you're referring to?

The URL you posted is for logging safety complaints. Not sure you can really call TIPM failure a safety issue since they become much safer when parked at the dealer. I suppose it could be a brief safety concern if it failed at speed, but that's a stretch. I agree it sucks that they can't fix the problem and can't ramp up production of the part so they are stocked. I'm going to have to sell it before my extended warranty runs out.
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Old 09-25-2013, 06:56 PM
BCC171 BCC171 is offline
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Originally Posted by bbtkd View Post
What's the service bulletin # you're referring to?

The URL you posted is for logging safety complaints. Not sure you can really call TIPM failure a safety issue since they become much safer when parked at the dealer. I suppose it could be a brief safety concern if it failed at speed, but that's a stretch. I agree it sucks that they can't fix the problem and can't ramp up production of the part so they are stocked. I'm going to have to sell it before my extended warranty runs out.
My Durango R/T died while I was accelerating to merge on the Highway. I think that qualifies as a safety complaint. I was told just today that my TIPM is bad and that is what's causing my engine to shut down for no apparent reason. I was told it won't be in until October 24th. I have my Durango because they said they couldn't approve paying for a rental vehicle for 30 days. However, I'm worried about driving in certain situations for fear it may die on me again whil accelerating. I'd say on average it dies 3 times per week with no rhyme or reason. I might log that complaint. I don't know what else to do. I also might go out and buy a new Ford Explorer Sport and be done with the D.
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Old 09-26-2013, 06:36 AM
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I waited 5 weeks for my TIPM, while my car sat at the dealership. The dealer was awesome to deal with, they kept me informed and provided me a loaner car during the 5 week period. The TIPM that was installed was also defective although it did allow me to drive my car with some minor features not working. My replacement TIPM for my replacement TIPM is in and will be installed on Friday. Chrysler obviously has an issue with the part and should step you and support the customers who have already purchased their cars and at the same time do a better job supporting their delaers instead of hanging them on to dry.
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  #17  
Old 09-26-2013, 10:00 AM
rrjjpp74 rrjjpp74 is offline
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Well mine just got back out of the shop for the 4th time for this issue. This time they did the WINS TSb and mine is a 2013. This is my last time in if it is not fixed I am having it taken back or getting legal action. I bought it 12/31/12 and it has been in and also STAR tech and 2 different cases opened up with Dodge.
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  #18  
Old 09-26-2013, 04:06 PM
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No major TIPM issue for me so far (fingers crossed) but I've already made up my mind that this will be my first and last Dodge vehicle purchase!
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  #19  
Old 10-09-2013, 02:51 PM
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Default 2012 Durango TIPM failure

We have been having issues with starting our car for the last 8 months. Finally, it stopped starting. We thought it was the battery and put in a new battery. We live in AZ, batteries need to be replaced more often here due to the climate. Two weeks later, the car won't start and then just dies. We bring it in and the dealership said it was a loose cable. Bizarre but OK. Now 10 days later, the car is having lots of trouble starting again. We brought it in again and this time they said it was a bad TIPM. It's currently on order but can take up to 1 and 1/2 weeks to get! I didn't believe them until I read postings from this forum. I hope Dodge has found a new supplier for this part since it seems like it's always back ordered. Any suggestions?
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Old 10-10-2013, 10:30 AM
mikeroy2k mikeroy2k is offline
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Sorry to here about your issue cathinthesun but no there is nothing you can do. Complain to your dealer and ask them get you into a rental. It's a very crappy situation. The part is currently on indefinite back order. Could be up to 3 months they said.
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Old 10-10-2013, 10:30 AM
 
 
 
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