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3rd Gen Durango 2011 models

Brand new 2014 R/T Paint Problem...ARGH!!!

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Old 11-14-2013, 11:53 PM
calereeves calereeves is offline
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Default Brand new 2014 R/T Paint Problem...ARGH!!!

My new white R/T finally arrived at the dealership Tuesday, and was immediately sent off for dealership-applied rubberized undercoat and a 3rd party-installed 3M clear armor treatment to the whole front end and rocker panels.

The dealer called yesterday afternoon and asked us to come by, said there was a problem with the paint and he wanted us to look at it. When we got to the showroom, they had applied a small square section of the 3M material to the hood to demonstrate the problem. The clearcoat on the hood has very visible... "pimples" is the best way I can describe it. They're not fish-eyed, they don't look like dirt inclusions, they look like somebody waited until the clear had just started to flash, then stuck the head of a pin against it until until it was nearly set, then pulled the pin away slowly, creating a sharp, localized peak. There's probably one every two or three square inches. It was contained only to the hood.

While I was closely inspecting the rest of the paint, I noticed that on the roof above the driver's door, there was a very small crease from the inside out. It looks like while somebody was installing the headliner, they hit the roof with a screwdriver or something. Not a huge deal, however, where the crease was, the paint had a very small crack, and there was visible surface rust on it.

The dealership is having their paint shop look at it today/tomorrow and expects the hood to be refinished by Monday or Tuesday, and the spot on the roof to be fixed.

I've waited 4 months for this thing to arrive, exactly as we ordered it. We're enamored with the vehicle, even took it out for a quick around the block test drive while we were at the dealership. HOWEVER-- am I asking for a world of problems with the paint moving forward? Obviously I'm going to thoroughly inspect the paint after they're complete, but what sort of guarantee should I ask for on it? I'm REALLY concerned about the little rust spot on the roof.

I've been wrenching on cars since I was 13, done plenty of paint and body work, and I'm not afraid to do more.... But not on a brand new $49,800 vehicle. To me it should be perfect when it arrives, and clearly mine isn't.

Thoughts??
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  #2  
Old 11-15-2013, 02:17 AM
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If you've done the amount of wrenching and body work you claim then you'd know that bit of surface from that scratch is nothing to be concerned about. They'll prep it, paint it, and you're done. They'll wet sand the hood and MAYBE shoot a few new coats of clear, and another problem solved. The repairs will be covered under the bumper-to-bumper...no special guarantees required or warranted.

Sure the extra few days wait is a drag, but you're making a mountain out of a mole hill. Cars arive with flaws that are repaired at the dealership all the time. If you had picked your truck from dealer stock you never would have known the repairs were done because it would have been taken care of before it went on the lot. You're delusional if you think any vehicle arrives on the lot perfect.
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Old 11-15-2013, 02:32 AM
calereeves calereeves is offline
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Didn't mean to imply I'm an expert body man by any stretch, just that I've painted several vehicles and understand that improperly applied patchwork paint can and will start to look different from the rest of it fairly quickly. I'm most concerned about uneven fading if they try and blend the roof vice repainting from seam to seam. The rust is the biggest issue to me, in that such a small dimple had already rusted. I've got rock chips all over the front end of my Chevy truck and there's not a single spot of rust. The corrosion protection on the D seems to be lacking somewhat if there's a bubble of exposed rust and the car isn't even a month old from the factory.
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Old 11-15-2013, 07:59 AM
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Those pop marks on the hood could indicate contamination from metal surface. When I did the plant tour in 2011 they were very detailed on the cleaning of surfaces before they primer coat was applied to the metal. Obviously this one slipped thru.
I would make them replace the hood or strip it down to bare metal and repaint the entire thing. Those are probably from the cleaners used to degrease metal.
Also ask how much they are taking off price of car!!!
Proceed with caution
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Old 11-15-2013, 08:14 AM
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I would be worried about the hood getting completely redone depending on what color you have. I have never seen a non dealer paint job, stand up to the original after a few years. The dealership is going to be getting the cheapest work they can get done, because they know that if it fades different, it will be long enough that they can pass the buck off to you.


All and all, I offer my condolences to you, there is nothing like getting hyped about a brand new car and finding out it is flawed before you even get to take it home. If you think it is something that will bug you or your spouse a year from now, make sure the dealership gives you some type of compensation for going through this.
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Old 11-15-2013, 09:00 AM
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Get RK Sport hood and have them pay you to have that one painted! 😉
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Old 11-15-2013, 09:32 AM
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Quote:
can and will start to look different from the rest of it fairly quickly.
For sun-faded paint, yes. For fresh-from-the-factory paint like you've got? That's a fairly simple color match.
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Old 11-15-2013, 10:12 AM
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Quote:
Originally Posted by JustinK. View Post
Get RK Sport hood and have them pay you to have that one painted! 😉
Yeah.. What he said. Already spent $49K.. What's another $800.00 and have them paint that instead
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Old 11-15-2013, 10:24 AM
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Sorry, but I'd want another. Paying these prices one has every right to expect a non-flawed paint job. Mine has a "pimple" or two, but pretty much all cars have that. I guess that's why I never order a vehicle. I'll drive more than one and pick the one that seems best put together. Calereeves, hope they get it all to your satisfaction.
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Old 11-15-2013, 11:07 AM
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Its like the saying " you should get what you paid for" and when its a $50k vehicle, it better be exactly like I ordered. I personally dont care whether its paint issue, or something minor. I would refuse it, but good luck in your decsions, man that is allot of waiting for your D, sucks that this could happen.
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Old 11-15-2013, 12:53 PM
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unacceptable... any pics??
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Old 11-15-2013, 02:05 PM
calereeves calereeves is offline
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I tried to get a couple of pics with my phone, but on the white paint in fluorescent lighting it didn't show up. I like the idea of the RK sport hood :-)

I guess the main reason I posted up was to see if I was overreacting about it. With the wide range of responses, I guess I'm about the middle of the road. I haven't asked them to take any off the price, but I feel like there should be some sort of written guarantee from Dodge, not from the dealership, since it came from the factory this way.

I can't just get another one off the lot, this one was ordered with the options we want. For whatever reason, none of the dealers in Alaska stock R/Ts with the rear captains chairs and the console. That was one of the key items for us with the kiddos in the back. We couldn't get a 13 model with the options we needed so we waited and ordered a 14. Coincidentally, it was the very first 14 model that the dealership received, so they were as excited to see it as we were.
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Old 11-15-2013, 02:08 PM
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Honestly, with a white car, you won't really have to worry about the paint fading differently. They should definitely be using the MOPAR white (I'd have them put it on paper and sign what they're doing). White is obviously the most durable color option when it comes to sun exposure, as it doesn't absorb much of anything. My biggest concern would be that rust you mentioned on the top. If they have a decent bodywork shop on-site, I wouldn't worry about it getting sent out to Joe Blow to save them a buck and it should be easy enough for them to fix. It really sucks, but at the end of the day, anything that involves the assembly line workers does have a chance of imperfection and sadly there's no way to guarantee it will be 100% flawless (really lame that that's the case with a $50k vehicle, but it's not a rare situation at all - there are tons of complaints regarding fit and finish of new vehicles for pretty much all competitive models). I would give them a chance to work on it, but give them the heads up you plan on rejecting if you don't agree with the quality of work. If anything looks off, simply reject it. I would have them sign one of there addendum forms that they will be using 100% original factory paint.
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Old 11-15-2013, 05:06 PM
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I don't think Your Overeacting .
You have every right to get what You want ,regardless of how much You spent or how long You waited.
Tell the Dealership You have confidence in Them to fix it right, but ask for a guarantee from Dodge to protect Yourself in the future.
Also, give the Dealership some credit for being honest and pointing out the flaws to You, when they could have tried to fix the flaws before You saw them.
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Old 11-15-2013, 05:16 PM
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Quote:
Originally Posted by calereeves View Post
……...I can't just get another one off the lot, this one was ordered with the options we want. For whatever reason, none of the dealers in Alaska stock R/Ts with the rear captains chairs and the console. That was one of the key items for us with the kiddos in the back. We couldn't get a 13 model with the options we needed so we waited and ordered a 14. Coincidentally, it was the very first 14 model that the dealership received, so they were as excited to see it as we were.
Sounds like the dealer has been great, so maybe get a good repaint and some adds that you wanted. Hood graphics or other accessories? SInce inventory is so scarce up there I guess that's the best way out. So used to seeing huge inventories around here. Trust me, you'll have a few marks on it soon enough anyway…
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Old 11-16-2013, 01:03 PM
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You are not over reacting at all. Sorry, but I do have to wonder what else might be wrong INSIDE the car at this point. Where there's smoke, there's usually fire.

I got rid of my 11 DD for a 14 Honda a week ago and the quality difference is night and day. The DD was my first and last Dodge product.
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Old 11-18-2013, 10:51 PM
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Any update?
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Old 11-19-2013, 01:18 PM
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Should be ready for pickup and discussion this evening. Said body shop finished yesterday and sent it out for 3m clear film application. I'll update this evening.
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Old 11-19-2013, 01:29 PM
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Good Luck and dont forget the Pictures
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Old 12-07-2013, 06:03 PM
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Same problem on mine that I picked up today!
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Old 12-07-2013, 06:03 PM
 
 
 
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