?Dodge charges for warranty service when they can't find customer issue?
#1
01-10-2014, 12:09 PM
Join Date: Oct 2013
Location: NWI
Posts: 8
Likes: 0
Received 0 Likes
on
0 Posts
?Dodge charges for warranty service when they can't find customer issue?
Bosak Dodge Merrillville In.
Bosak has given me another reason not to go to this dealership in Merrillville IN. I took a brand new 2013 Dodge Durango RT with Black Top package and less than 4000k miles on it in for service. The service writer told me after I explained what issue I was having that I might get charged for the visit if they don't find anything wrong and it's possibly a snow issue. They called me this morning and told me the TPS sensor was on and they filled tire and it went out. The problem is the sensor was not on yesterday when I dropped it off. This is crazy I have two other vehicles with TPMS and weather has not caused them any issues. I also have never had any dealer tell me that if they don't find an issue I will still be charged. When did Chrylser start this? I will be contacting Chrysler to find out. Hopefully I will not have to get service from Bosak again. I'll go to Thomas or Griegers. (frustrated with poor service)!!
Bosak has given me another reason not to go to this dealership in Merrillville IN. I took a brand new 2013 Dodge Durango RT with Black Top package and less than 4000k miles on it in for service. The service writer told me after I explained what issue I was having that I might get charged for the visit if they don't find anything wrong and it's possibly a snow issue. They called me this morning and told me the TPS sensor was on and they filled tire and it went out. The problem is the sensor was not on yesterday when I dropped it off. This is crazy I have two other vehicles with TPMS and weather has not caused them any issues. I also have never had any dealer tell me that if they don't find an issue I will still be charged. When did Chrylser start this? I will be contacting Chrysler to find out. Hopefully I will not have to get service from Bosak again. I'll go to Thomas or Griegers. (frustrated with poor service)!!
#2
01-10-2014, 12:13 PM
Champion
#3
01-10-2014, 06:01 PM
Veteran
Join Date: Aug 2012
Location: New York State
Posts: 308
Likes: 0
Received 0 Likes
on
0 Posts
That's physics, not Chrysler! I've had the TPMS light come on when it got below 0 and the last time I checked the tire pressure it was probably 50 degrees. That is going to happen no matter what car you drive.
But I've asked the dealer to check a few things where they couldn't find a problem and I wasn't charged for the diagnostics. Were they charging for the labor to put air in the tire?? If so, that's just lousy customer service and you should go elsewhere.
But I've asked the dealer to check a few things where they couldn't find a problem and I wasn't charged for the diagnostics. Were they charging for the labor to put air in the tire?? If so, that's just lousy customer service and you should go elsewhere.
#4
01-10-2014, 07:57 PM
#5
01-10-2014, 08:24 PM
The aggravating thing is that we'll get the first cold snap of the season, and all of the gas stations have no air because the hoses/nozzles freeze. Have to ride around with the warnings and wait for a warmup - then of course the TPMS is happy so you have to guess how many pounds to put in so that when it gets cold again the TPMS will be OK. Luckily the larger tires on the Durango seem less prone to this than our 07 Charger.
#6
01-11-2014, 01:55 AM
Professional
