Mine starts from in the house with auto start so I think he will need to take his key farther in fact I can start mine from at least 130 ft from inside a house, was at a family dinner in winter and was parked down the street but it started luckily. Sometimes , very rarely lately have we had any issues with it. A while back we mentioned that were were having issues with the key fobs not working and we had already changed batteries so do waste my money on that if they want to change them on their dime fine. Anyway it was not scheduled for that it was in for some recall and to get a new mirror. Maybe they reprogrammed them or something I didn't look at the bill was no charge all warranty. It mentioned a number of things and they showed all completed so I didn't read it all. Since then they must have done something because I cannot remember lately it not unlocking or locking or starting. But of course you need the fob within range to start the truck, if it starts with the fob in the house try driving away, see how far you get.