Navigation question (2011 Dodge Ram 1500 Laramie)
#11
09-10-2011, 10:26 AM
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#12
09-10-2011, 10:32 AM
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There not Garmin I talked with Garmin today and they are not Garmin they are not even close to having as much info as even a cheap Garmin. If you go to your menu and check you will find that it list the system you have, and it will not be Garmin, but you are right that Navtec supply's Garmin. This second rate system that Dodge put in the 2011 model trucks (WITH NO SUPPORT) is a over priced piece of you no what, in my opinion.Maybe in some major centers they might be ok, but certainly missing a lot of roads, and towns in Canada.
#13
10-17-2011, 09:33 PM
So my 2009 Ram 1500 needs a nav update. Called Chrysler, they referred me to NavTeq. NavTeq says $149 for an update. Chrysler says they don't cover it.
Dealer where I bought it says Chrysler should be sending me an update for no cost in the mail. My buddy at work (who has a 2011 Ram 2500) got an update disk in the mail about a month ago, and as far as he can remember, he didn't ask, didn't sign up for it, or pay any additional $.
Who's right?
Also, Chrysler did mention there is a u-connect update that they will send me at no charge in the mail (since I called). Why not send it to me without asking?
Dealer where I bought it says Chrysler should be sending me an update for no cost in the mail. My buddy at work (who has a 2011 Ram 2500) got an update disk in the mail about a month ago, and as far as he can remember, he didn't ask, didn't sign up for it, or pay any additional $.
Who's right?
Also, Chrysler did mention there is a u-connect update that they will send me at no charge in the mail (since I called). Why not send it to me without asking?
#14
10-18-2011, 10:36 AM
Champion
So my 2009 Ram 1500 needs a nav update. Called Chrysler, they referred me to NavTeq. NavTeq says $149 for an update. Chrysler says they don't cover it.
Dealer where I bought it says Chrysler should be sending me an update for no cost in the mail. My buddy at work (who has a 2011 Ram 2500) got an update disk in the mail about a month ago, and as far as he can remember, he didn't ask, didn't sign up for it, or pay any additional $.
Who's right?
Also, Chrysler did mention there is a u-connect update that they will send me at no charge in the mail (since I called). Why not send it to me without asking?
Dealer where I bought it says Chrysler should be sending me an update for no cost in the mail. My buddy at work (who has a 2011 Ram 2500) got an update disk in the mail about a month ago, and as far as he can remember, he didn't ask, didn't sign up for it, or pay any additional $.
Who's right?
Also, Chrysler did mention there is a u-connect update that they will send me at no charge in the mail (since I called). Why not send it to me without asking?
Chrysler will not pay for the navigation update. Streets are constantly being added or changed and if a customer wants those updates then they would be responsible for the cost. If a media unit had a software flaw, these customers would most likely get something in the mail from Chrysler with the correct software, or a notice to see the dealer to have it done for them.
As far as sending everyone an update without having to be asked, we do that on most new vehicles. On older vehicles we do it upon request as we have no way of knowing if you still own the vehicle or live at the address we have on file.
My suggestion for radio updates would be to visit Dodge.Com and select the For Owners link at the top. You can find any updates we offer free of charge there, as well as a lot of other information about Chrysler radios and media centers.
Last edited by DodgeCares; 10-18-2011 at 10:39 AM.
#15
08-19-2012, 09:39 AM
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Hello all,
I ran across this old thread when I was searching for info on updating my 2011 RAM - RHB at NAVTEQ. Turns out as others have noted, the update of the maps costs $162.13 (with tax and shipping).
The price seems outrageous, so I exchanged a couple emails with the GARMIN folks asking about using a LIFETIME GARMIN CARD which can be bought for $50, and entitles you to a lifetime of map upgrades. I did not expect them to acquiesce to allowing the $50 card, I just wanted to see what their response would be... Anywho, here is GARMIN's latest response:
A lot of marketing spin, however, one bit of worthwhile info, he claims the 2013 update is just around the corner...
JUST FYI.
I ran across this old thread when I was searching for info on updating my 2011 RAM - RHB at NAVTEQ. Turns out as others have noted, the update of the maps costs $162.13 (with tax and shipping).
The price seems outrageous, so I exchanged a couple emails with the GARMIN folks asking about using a LIFETIME GARMIN CARD which can be bought for $50, and entitles you to a lifetime of map upgrades. I did not expect them to acquiesce to allowing the $50 card, I just wanted to see what their response would be... Anywho, here is GARMIN's latest response:
Thank you for contacting Garmin International. I would be happy to assist you today.
Garmin provides the navigation software and Navteq provides the map image files for all of our units, including OEM units. Garmin is not a mapping company, rather we create the devices and the software that navigates the maps and pinpoints your location through GPS.
$149.00 is the cost of the map update for this system. These units are updated onces a year which actually includes the data from 4 different automotive updates which are released quarterly at $49.99 apiece. Therefore, the cost of this map comes out to be cheaper than the cost of the same amount of information from the automotive side. Unfortunately, the lifetime maps are not available for these units as of right now.
The 2012 version of maps are what is on the DVD right now, and this was released last August. If you are looking to purchase an update I would advise you to wait if possible as the 2013 maps are right around the corner.
If by satisfaction you mean that the maps will work then yes. However, once the maps are activated on your device it is a non-refundable purchase
With Best Regards,
Peter Va.
Product Support Specialist
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Peter Va., Associate #6369
Garmin provides the navigation software and Navteq provides the map image files for all of our units, including OEM units. Garmin is not a mapping company, rather we create the devices and the software that navigates the maps and pinpoints your location through GPS.
$149.00 is the cost of the map update for this system. These units are updated onces a year which actually includes the data from 4 different automotive updates which are released quarterly at $49.99 apiece. Therefore, the cost of this map comes out to be cheaper than the cost of the same amount of information from the automotive side. Unfortunately, the lifetime maps are not available for these units as of right now.
The 2012 version of maps are what is on the DVD right now, and this was released last August. If you are looking to purchase an update I would advise you to wait if possible as the 2013 maps are right around the corner.
If by satisfaction you mean that the maps will work then yes. However, once the maps are activated on your device it is a non-refundable purchase
With Best Regards,
Peter Va.
Product Support Specialist
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Peter Va., Associate #6369
JUST FYI.
Last edited by RAMeister; 08-19-2012 at 09:42 AM.
