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N08 Rear End Recall

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  #1  
Old 09-12-2013, 05:13 PM
jimf5 jimf5 is offline
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Exclamation N08 Rear End Recall

Hi All:
I noticed a few drops of oil on the garage floor an checked the truck,2009 1500 crew, and saw the rear end was a little wet with oil. It dawned on me I got a recall notice 6+ months ago about the rear end pinion nut coming loose and contacted the dealer for an appointment. I had to wait three days so I called the number on the recall notice. They were very nice but about as useful as a second bellybutton.

Dropped the truck off and asked the service rep. if they had the parts to fix the truck as the pinion seal needs to be replaced. His reply was they needed to check and see what the problem was.

They called back an hour later and said the pinion nut had come loose and caused the leak and the new nut with sealant was not available. THIS IS 6+ MONTHS AFTER THE RECALL NOTICE WAS SENT OUT. I have the lifetime warranty and they could cleanup the nut and put LOCKTITE on and it should be all rite until the replacement nut became available. The warranty has a $100.00 deductible and I could get my money back.

Now it is bad enough I had to shell out $100.00 but now in the back of my mind I keep thinking "Will the nut come loose again ?"
Any thoughts or comments?

jimf5
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  #2  
Old 09-12-2013, 05:15 PM
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Are you the original owner? IF so then the lifetime powertrain should be covering the pinion seal - there is no deductible.
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Old 09-12-2013, 07:08 PM
jimf5 jimf5 is offline
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Yes I am the original owner. Service rep. said $100.00 deductible will check my original paperwork.

jimf5
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Old 09-12-2013, 07:25 PM
Pedro Dog Pedro Dog is offline
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So they just re-tightened it? And yes, they owe you your $100 back. I can't believe that the service writer tried to get away with this rip off.
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  #5  
Old 09-12-2013, 07:27 PM
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Quote:
Originally Posted by jimf5 View Post
Yes I am the original owner. Service rep. said $100.00 deductible will check my original paperwork.

jimf5
This is the warranty from 2009. No mention anywhere about a deductible.
http://www.chryslerfactoryplans.com/...etime_Warranty
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Old 09-13-2013, 10:33 AM
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Exactly what part is supposedly backordered and did they actually order it?
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  #7  
Old 09-13-2013, 02:17 PM
jimf5 jimf5 is offline
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HI All:
Went to the dealer this morning and saw the Service Manager. Explained what happened and he agreed that I should have been charged on my " Lifetime warranty" and not my "Extended Warranty". The dealer will send a check to me, no apologies, no nothing.

Thanks to all who brought the deductible to my attention.

"Dodge Cares"
They told me when they send the new Pinion nut they will contact me to install it. Again it is strange I have heard nothing since the notice came in the mail. I looked and can not find a date on it but it has to be at least 6 months.

jimf5
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  #8  
Old 09-13-2013, 08:05 PM
WESIDE WESIDE is offline
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I worry everytime I put my wife and child in my truck now. What if... What if...
How hard is it to get a damn locknut??? This isnt a recall, its wait until it fails then we will fix it. Bunch of BS if you ask me.. Also, whats the issue with the two different recalls? There should be one recall across the board. I want to recall my recall!
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  #9  
Old 09-13-2013, 10:33 PM
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MiB Lu, now you see it, now you don't about it, lol!

OP, glad you initially found the problem before a catastrophic failure occurred. Usually it's the scenario of pulling off to the side off the road, and fetching your drive shaft sometimes.
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Old 09-14-2013, 07:21 AM
ketleone ketleone is offline
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I called the dealer the other day to check on this recall since I figured there was no way they did not get the parts yet but still no parts. This is crazy. Why did they even bother sending out the notice!
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Old 09-14-2013, 09:46 AM
NoMoreGMsForMe NoMoreGMsForMe is offline
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Was at my dealer for service yesterday and asked about the NO8 recall , was told there were still no parts available but that they now do a pinion nut inspection , they dropped the driveshaft and put a special tool on the pinion nut then test it with a torque wrench mine tested ok as the nut never turned was told that if the nut was out of torque they would rebuild the rear end , they replaced the drive shaft and put lock tight on the bolts also my unit was built in 08. 08 and does not have the ZF axle ,I will now have peace of mind well driving now .
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Old 09-14-2013, 05:59 PM
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Quote:
Originally Posted by ketleone View Post
I called the dealer the other day to check on this recall since I figured there was no way they did not get the parts yet but still no parts. This is crazy. Why did they even bother sending out the notice!
The gov`t forces them to send out a "notice" due to federal recall regulations. As long as they send you the "notice", they can take their good ole time doing anything they want about it. All they have to do is tell uncle sam that they`re workin on it... the good ole famous get out of jail free status. Even if they take the next ten years developing the fix, it meens just that, they`re "workin on it". Last step in a recall, your vehicle gets fixed finally. I had my truck done couple months ago, all they did with mine is install a pinion nut lock over the pinion nut. Ten mintues later i was back on the highway.
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Old 09-14-2013, 07:13 PM
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As I've said before. If you are freaked out about this particular problem then just peen the pinion nut. Take 10 seconds and a monkey can do it. Myself, I've got just under 90K on mine and the nut isn't going anywhere. Sounds like a pretty isolated bunch of axles that are actually having the problem.
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Old 09-14-2013, 07:20 PM
jimf5 jimf5 is offline
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Hi All:
I would like to think that a fracture to the nut causing a driveline failure and resulting in major injuries would put a priority on replacement parts being made available. But after almost 69 years on this planet I understand the meaning of "COLLATERAL DAMAGE".

What is a few million dollars in compensation compared to several million in parts cost?
JIMF5
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Old 09-14-2013, 07:34 PM
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Quote:
Originally Posted by jimf5 View Post
Hi All:
I would like to think that a fracture to the nut causing a driveline failure and resulting in major injuries would put a priority on replacement parts being made available. But after almost 69 years on this planet I understand the meaning of "COLLATERAL DAMAGE".

What is a few million dollars in compensation compared to several million in parts cost?
JIMF5
The recall isn't for fractured nuts. It is because they didn't apply the Loctite to the nuts and some of them have vibrated off.
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Old 09-16-2013, 10:16 PM
james.dean999 james.dean999 is offline
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Default pinion nut b.s.

i too am still waiting for my dealer to get the parts, or kit, or procedure to take care of this issue on my '10. i bought this truck in order to have a large enough vehicle to haul the family and gear and kids' crap while towing my boat, my camper, my sled trailer, or my quad/cycle trailer. i am so paranoid after reading what can happen if this nut/pinion fails while driving down the freeway that i have taken to towing stuff with my 230k mi jeep and having the family take the mini van when going on trips. it is just not worth the slim chance of something going wrong to put them in harms way.i have to spend double the cost in fuel and maintainence but what else can i do? i now have a brand new truck that has spent almost a year in the garage collecting dust while chrysler continues to collect it's monthly payment and not come up with a fix? my old man is lifetime chrysler employee and i have owned nothing but since i was 14 years old but now...why can't they just have the dealers remove the pinion nuts on the units that have not loosened up and apply some loctite? that WOULD fix it if that was the real problem. i suspect there is more to it than we are being told. i asked my dealer if i could just clean up the nut and apply some green loctite (applied to already assembled parts)and he told me if i did and chrysler found out all warranty would be void. this is the kind of baloney that has me questioning my my purchasing another chryco vehicle again...

rant off...
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Old 09-17-2013, 07:42 AM
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Quote:
Originally Posted by james.dean999 View Post
i too am still waiting for my dealer to get the parts, or kit, or procedure to take care of this issue on my '10. i bought this truck in order to have a large enough vehicle to haul the family and gear and kids' crap while towing my boat, my camper, my sled trailer, or my quad/cycle trailer. i am so paranoid after reading what can happen if this nut/pinion fails while driving down the freeway that i have taken to towing stuff with my 230k mi jeep and having the family take the mini van when going on trips. it is just not worth the slim chance of something going wrong to put them in harms way.i have to spend double the cost in fuel and maintainence but what else can i do? i now have a brand new truck that has spent almost a year in the garage collecting dust while chrysler continues to collect it's monthly payment and not come up with a fix? my old man is lifetime chrysler employee and i have owned nothing but since i was 14 years old but now...why can't they just have the dealers remove the pinion nuts on the units that have not loosened up and apply some loctite? that WOULD fix it if that was the real problem. i suspect there is more to it than we are being told. i asked my dealer if i could just clean up the nut and apply some green loctite (applied to already assembled parts)and he told me if i did and chrysler found out all warranty would be void. this is the kind of baloney that has me questioning my my purchasing another chryco vehicle again...

rant off...

1) Paragraphs, learn what they are and use them
2) You can't just remove and reinstall a pinion nut in a diff that uses a crush sleeve
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Old 09-17-2013, 09:46 PM
james.dean999 james.dean999 is offline
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Wow! that's a helpful response.

RE: 1.) I did not realize we were in compositional writing and we would be graded...

RE: 2.) If you READ my comments about using GREEN loctite you would realize that no dis-assembly is necessary. You merely clean and degrease the part and apply to ASSEMBLED parts. I did have a typo in sentence 7 where i typed "remove pinion nut". I meant to say "clean pinion nut" as i did in sentence 10. I realize you cannot remove a pinion nut on a crush sleeve pinion without replacing it. I apologize for typing tired after a 16 hour shift, but i digress.

I would love to just "peen" the pinion nut to make sure it would stay put, but once again doing so puts you in the denied warranty coverage corner. I know because i worked in a dealer service dept all thru high school and college and saw claims kicked back for customer/independent shop repair work. A rear end is a little pricey to take the chance on. But thanks for the grammar help.
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Old 09-18-2013, 07:47 AM
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FWIW
The service manager at my dealer is a friend of mine and said to "Bring the recalls on", as I guess the dealer gets close to $2k if they have to replace any parts (speaking from a non technical perspective). To echo what's been said, my dealer is ready and again, just waiting on Chrysler for the part. .What do you guys think, if they open things up and the axel is locked up, are the replacement parts the same, better, or worse..
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Old 09-18-2013, 01:34 PM
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Quote:
Originally Posted by james.dean999 View Post
Wow! that's a helpful response.

RE: 1.) I did not realize we were in compositional writing and we would be graded...

RE: 2.) If you READ my comments about using GREEN loctite you would realize that no dis-assembly is necessary. You merely clean and degrease the part and apply to ASSEMBLED parts. I did have a typo in sentence 7 where i typed "remove pinion nut". I meant to say "clean pinion nut" as i did in sentence 10. I realize you cannot remove a pinion nut on a crush sleeve pinion without replacing it. I apologize for typing tired after a 16 hour shift, but i digress.

I would love to just "peen" the pinion nut to make sure it would stay put, but once again doing so puts you in the denied warranty coverage corner. I know because i worked in a dealer service dept all thru high school and college and saw claims kicked back for customer/independent shop repair work. A rear end is a little pricey to take the chance on. But thanks for the grammar help.
People who read here are mostly speed readers, as am I. Lots of pages to cover in a limited time. Don't take OldJeeps comments the wrong way....after all he did wink at you. You'll see in time we're one of the best forums in the world.

As far as the claims kicked back comment, it's so much more of a rectal exam now that we have to submit digital imaging on soo many things. They would be nuts to peen the nut.
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Old 09-18-2013, 01:34 PM
 
 
 
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