4th Gen Ram Tech2009+ and up Rams: This section is for TECHNICAL discussions only, that involve the 2009 and up Rams. For any non-tech discussions, please direct your attention to the "General discussion/NON-tech" sub sections.
I noticed a few drops of oil on the garage floor an checked the truck,2009 1500 crew, and saw the rear end was a little wet with oil. It dawned on me I got a recall notice 6+ months ago about the rear end pinion nut coming loose and contacted the dealer for an appointment. I had to wait three days so I called the number on the recall notice. They were very nice but about as useful as a second bellybutton.
Dropped the truck off and asked the service rep. if they had the parts to fix the truck as the pinion seal needs to be replaced. His reply was they needed to check and see what the problem was.
They called back an hour later and said the pinion nut had come loose and caused the leak and the new nut with sealant was not available. THIS IS 6+ MONTHS AFTER THE RECALL NOTICE WAS SENT OUT. I have the lifetime warranty and they could cleanup the nut and put LOCKTITE on and it should be all rite until the replacement nut became available. The warranty has a $100.00 deductible and I could get my money back.
Now it is bad enough I had to shell out $100.00 but now in the back of my mind I keep thinking "Will the nut come loose again ?"
Any thoughts or comments?
Went to the dealer this morning and saw the Service Manager. Explained what happened and he agreed that I should have been charged on my " Lifetime warranty" and not my "Extended Warranty". The dealer will send a check to me, no apologies, no nothing.
Thanks to all who brought the deductible to my attention.
They told me when they send the new Pinion nut they will contact me to install it. Again it is strange I have heard nothing since the notice came in the mail. I looked and can not find a date on it but it has to be at least 6 months.
I worry everytime I put my wife and child in my truck now. What if... What if...
How hard is it to get a damn locknut??? This isnt a recall, its wait until it fails then we will fix it. Bunch of BS if you ask me.. Also, whats the issue with the two different recalls? There should be one recall across the board. I want to recall my recall!
I called the dealer the other day to check on this recall since I figured there was no way they did not get the parts yet but still no parts. This is crazy. Why did they even bother sending out the notice!