I purchased my Dodge Ram in july 09. A few months ago I decided to go with a Bakflip. I was waiting until I went to the states to buy one cheap. I found this thread today and tried to contact them through there website. The site wouldnt work so I phoned!
I got some idiot on the line. When I asked about this warranty situation he told me that they had proof that your truck was hit by baseball sized hail and that they would not warranty an act of god.
When my truck was 1.5 weeks old I was in a hail storm that had marble sized hail My truck took a Sh*t kicking and had $2100 dollars worth of hail damage and a lot to the hood!
I told the idiot from bakflip that if you had in fact been in baseball sized hail your truck would have been written off and then you would have easily paid your $500.00 deductible and got your new truck with a new backflip.
But then i said feel free to offer the poor warranty and support and get decreased sales because of it.
This is when he turned into a total moron. He told me that actually sales were up 60% and that things have never been better and really started to argue the issue with me.
At that point I told him that now it wasnt the quality of product that was going to stop me from buying from them. It was his attitude and the fact that he would not listen to me at all that would stop me from ever purchasing from their company!
If sales were up 60% they could easily absorb the cost of replacing or fixing one bakflip. But then you never asked for that. You asked for directions on how to fix it. Something that you still have not received.
Is it bakflip? or baksh*t?
gl to you!
I may get the peragon now.
http://www.peragon.com/
any one have comments on this one?
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