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2008 Caravan rear VES issue

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  #1  
Old 11-26-2011, 12:49 PM
nbk12ul nbk12ul is offline
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Default 2008 Caravan rear VES issue

I have a 2008 Dodge Grand Caravan with VES issues. Everything was fine on the way to get an oil change from the dealer. Once we left we didn't notice, but the rear VES was off, we assumed the tech turned it off while pulling into the bay. But, we went to turn it on, and nothing. The power light on the lower DVD player is off, pushing power does not turn it on. Using the menu -> VES -> "turn ves on" button has status of "OFF", pushing the soft button does not turn it on, it just blinks as you press it, but remains status OFF.

Opening the forward rear screen does nothing, no picture, no power apparently. Opening the rear most DVD screen causes the power light to come on, on the lower DVD player and video appears to the screen, but no video, the menu -> VES power still shows status off.

Inserting a DVD into the player (it has power and will accept, eject discs), causes power light on lower dvd player to light, but again menu shows, off, no sound, no video to either screen.

Selecting sat TV does nothing, no video on front screen while in park, no sound, no video to either rear screen.

Van has not lost battery power, has not had any maintenance other than oil changes, has no other issues. All fuses good.

Called dealer, they 100% deny that anything they have done could have caused this, and I kinda believe them unless they intended to cause this, I don't see how oil change would do any of this. But van is not under warranty, and one of the main selling points for us was this system, that is no inop 100%.

Please, if there are any suggestions, I'd be willing to try and report back anything you ask me to try!

Thanks!
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  #2  
Old 11-26-2011, 08:41 PM
steak59 steak59 is offline
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TSB NUMBER: 08-027-07

SUBJECT:
Flash: VES (Over Head Video Screen) Is Not Powering ON
OVERVIEW:
This bulletin involves selectively erasing and reprogramming the Video Entertainment
System (VES) with new software.
MODELS:
2007 - 2008 (KA) Nitro
2007 - 2008 (JS) Sebring/Avenger
2008 (RT) Caravan/Town & Country
2008 (LX) 300 / Magnum / Charger
2008 (WK) Grand Cherokee
2008 (WH) Grand Cherokee (International Markets)
2008 (XK) Commander
2008 (XH) Commander (International markets)
NOTE: This bulletin applies to the above listed vehicles equipped with the VES
(sales code XRV or RDJ or RF5) built before January 1, 2008 (MDH 0101XX):
SYMPTOM/CONDITION:
VES (Over Head Video Screen) is not powering ON; but VES is active on the bus and is
responding to all the diagnostic commands with StarSCAN® or StarMOBILE.
NOTE: If vehicle is a RT and equipped with dual rear video screens be sure to flash
both units.

NUMBER:
08-027-07
GROUP:


Electrical
DATE: October 27, 2007





A Simple software update might fix your issue.
I doubt an Oil change will do this, most likely a coincidence.


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  #3  
Old 11-27-2011, 09:25 AM
nbk12ul nbk12ul is offline
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I'll have to check what version I have installed. I know I've installed every update I received in the mail, so I'll have to check to see if maybe I missed an update.

Question though, if I find I have the latest version that they have released, and there is no further update available. Is there anything I can do in that situation? Maybe just re-install the latest if it will let me do that (haven't tried), or would I have to down-grade and then re-upgrade or something...

Thanks for finding that TSB!
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  #4  
Old 11-27-2011, 10:52 AM
nbk12ul nbk12ul is offline
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Well, that was a good update to get, but still exact same response

I found I had only version 9.807, so I updated to 2.402. The update went smooth and perfect, but still no video functions available.

Menu -> Rear VES -> shows "System Off", pressing "turn on" does nothing but blink and make the sound when a button is pushed. Light on lower DVD player for "power" remains off.

While listening to SAT source (works fine), pressing TV shows it init real quick, then shows the current show thats on, then no audio/video, pressing "view video" brings up a blank screen in front (used to work, its not locked out in GA).

Opening the front-rear screen does nothing to anything.

Opening the rear-rear screen causes bottom DVD player light to illuminate, but menu->rear ves-> still shows "system off", pressing power on menu does nothing. Pressing power on lower DVD player does nothing, rear screen turns on with the two boxes side by side saying "1" and "2", but both are blank.

Is there anything else I can try? It sounds as though something died, but I have no idea why... I've never had anything apart on this van, I've never installed any hardware to expand functionality etc, it all just worked perfectly, and even though I'd like to have some other features, I was content for the most part.

HELP!, thanks again!
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  #5  
Old 11-27-2011, 11:23 AM
nbk12ul nbk12ul is offline
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Ahh, I see now that the update in the TSB is not one I can do. But it does sound like that could be it. Can I just have the dealer perform this update, or will they only do the update if they charge for diagnostics first?

Has anyone had any luck on getting this done with minimal cost?
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  #6  
Old 11-27-2011, 02:36 PM
nbk12ul nbk12ul is offline
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Well, just another update, still no resolution though...

I remembered a while back after this video issue started, we went out to eat one night and when we got back in the car video was all the sudden working. It lasted that trip, but next time we got in the car the next day it was broke again and hasn't come on at all in over a month.

So anyways, thinking maybe there was a lose connection or something I just removed the radio and DVD player, used some contact cleaner on the connectors and re-seated the connections. Same issue. So then I tried the reset to factory defaults from the service menu, but again no joy...

I also re-seated the connectors on the overhead portion as well, but whatever it is, its not appearing to be a physical connection issue...
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  #7  
Old 11-27-2011, 04:32 PM
steak59 steak59 is offline
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you have to hit the dealership for update, the 2.4 is for the Radio, you need to Flash both rear VES unit.
Price varies from dealership to dealership. As where I work, a complete update on all computer will probably cost $50. Sometimes we do it for free if you purchase any other service like a a brake job or trans service, etc...
the process does takes roughly 15minute.
If it doesnt fix it, we'll tell u what else you need to fix it.
Just call your dealership and tell them about it and the TSB, see what they say.
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  #8  
Old 12-19-2011, 10:08 AM
Pebbleskn Pebbleskn is offline
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Hi, I am having a very similar problem with the VES in my 2009 Chrysler Town & Country. Delearship only checked the middle TV and told us it needed to be replaced and would cost $1000. Did not check to see why the entire system would not come on and the rear TV nor the front TV would work. We gave them the TSB referenced above and they claim the software was up to date (although the only software upgrade done since we purchased it was the radio upgrade my husband just did). I am curious if nbk12ul found a solution to his problem. Thanks.
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  #9  
Old 12-19-2011, 08:20 PM
steak59 steak59 is offline
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Quote:
Originally Posted by Pebbleskn View Post
Hi, I am having a very similar problem with the VES in my 2009 Chrysler Town & Country. Delearship only checked the middle TV and told us it needed to be replaced and would cost $1000. Did not check to see why the entire system would not come on and the rear TV nor the front TV would work. We gave them the TSB referenced above and they claim the software was up to date (although the only software upgrade done since we purchased it was the radio upgrade my husband just did). I am curious if nbk12ul found a solution to his problem. Thanks.
What exactly is it doing? U mentioned the front doesnt work either? Did you tried placing a DVD in the DVD player(below the Climate control), or did you tried placing a DVD into the Radio?
what happen when u place DVD in the Radio, does the Front DVD player work? what happen when u play with the Soft key on the Radio like Turn on Rear VES and stuff?
what does the Radio say when u insert a DVD into the DVD player(below the Climate control), does it even say anything like 'reading disc', etc??

quite often the problem is the Radio in my experience, and sometimes it is the DVD player under the Climate Control. If the DVD player, 2nd row, and 3rd row TV dies, you should still be able to play DVD with the Radio with the Front only.
you dealer is right, if the 2nd row TV dies, the 3rd row will not come on.
These entertainment system in cars from the factory are ridiculously expensive, I am not sure if it is even worth the cost of the repair. Premium plan extended waranty is highly recommend if you have a fully loaded vehicle.

Last edited by steak59; 12-19-2011 at 08:26 PM..
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  #10  
Old 12-19-2011, 10:01 PM
Pebbleskn Pebbleskn is offline
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Hi, I have tried placing DVDs in both units. In the top part it will play on the front screen. In the bottom one below the climate control it will say reading disc but nothing else and then actually look like it is playing but there is no sound and no picture on any of the three TVs. When I press the soft key it just blinks but does not turn it on.

Thanks for replying.
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  #11  
Old 12-20-2011, 12:54 AM
steak59 steak59 is offline
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Quote:
Originally Posted by Pebbleskn View Post
Hi, I have tried placing DVDs in both units. In the top part it will play on the front screen. In the bottom one below the climate control it will say reading disc but nothing else and then actually look like it is playing but there is no sound and no picture on any of the three TVs. When I press the soft key it just blinks but does not turn it on.

Thanks for replying.

Does the roof DVD screen display "Dodge" or "Chrysler" logo when u open it? or does it stuck in black screen and won't even power ON? If it does, what if you Insert DVD into the Radio, and Use the Radio (soft key) setting to play it on Rear VES?

It is possible you just need a DVD unit, which should be less than $300(parts and labor) for a Exchange unit.

But if the Rear DVD screen doesnt power ON at all no matter what u do, and the Software is up to date, Then your dealer's diagnose is probably right.
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  #12  
Old 12-20-2011, 07:02 AM
nbk12ul nbk12ul is offline
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I've not yet been to the dealer. With all the Christmas expenses I've not made this a priority. Was hoping to find a solution I could manage without throwing hundreds at the dealer to tell me I need to throw a thousand at it. Call it wishful thinking

I plan to take it in after new years, but it does sound like the exact same issue. So frustrating, how could this be anything other than bad design? Its not like you can abuse this by watching video on it. Thats the design. I could understand if one of the kids broke the thing off, but aside from the ocasional bump on one of my kids heads from entry or exit with TV's down, there is no physical abuse to these units. Certainly nothing that would cause a dead unit.

For me the hardest part to get over was that it happened the day we took the van in for an oil change. We'd had nothing but good to say about the vehicle overall until that day. I still think its a great system, I just wish it was built to last the life of the van

Please keep me informed if you have any luck on a solution, if it is the middle screen dead, maybe ebay or "junk yard" could be a possible solution as well, should help the price from a grand for 100 dollar lcd screen.
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  #13  
Old 12-22-2011, 12:57 PM
Pebbleskn Pebbleskn is offline
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Steak59, the middle screen is just black and want power on. If I putt a DVD in, it will read the DVD and look like it is playing from the front screen, but no sound and the rear screens do nothing. Same with with satellite tv which you could normally watch on the in-dash screen and hear over the speakers.

Nbk12ul, I did take the van in the dealership and left it for two days. The tech did a good job researching it but never could figure out the exact problem. He is pretty sure the 2nd row screen is bad but thinks their may be a problem with the DVD unit as well. It is just hard to pay almost $1000 for another screen that may or may not fix the problem and $600 (which is what Chrysler quoted me on the DVD unit in the dash). We are exploring some other options so I will update if we find a cheaper solution. Really disappointed in this. I brag about my van a lot - especially the VES!
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  #14  
Old 12-23-2011, 03:22 PM
nbk12ul nbk12ul is offline
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Couldn't agree more on the disappointment. I know for sure I've put at least 3 sales into the dodge dealer by having bought our van. Nothing makes me cringe worse than picking up a load of kids and not being able to use one of the best unique features it has to offer

Maybe there will be enough problems like this to make a silent recall happen! Hey, we can't be the only 2 to have this happen, and I'm sure there will be MANY more unless we just happen to get some very unlucky units...

Please keep in touch, and I'll do the same with any developments.
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  #15  
Old 12-26-2011, 04:03 AM
uprising uprising is offline
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Same thing happened to our 2008 T&C about two weeks ago. Just randomly stopped working except for the front DVD. Haven't been to the stealership yet.

Has anyone called to report this directly to Chrysler yet?
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  #16  
Old 12-27-2011, 09:33 AM
Pebbleskn Pebbleskn is offline
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So, I tried turning on my VES again yesterday and it worked!?!?!? The delearship had it for two days last week and we felt confident that the technician tried everything he could to figure out what was wrong and it never powered up for him. A friend mentioned trying to turn it on again after a really cold morning. It still hasn't been real cold, but the temps dropped a little so I figured I would give it a try. My van has been turned off and on several times now and the VES was still working this morning.

When it came on yesterday, I took it back to the delearship to show them, but the tech who looked at it last week was busy with another vehicle. One of the service guys took a look at it so he could make note of what it was doing in case it goes out again.

Right now we think it is an electrical problem centered around that 2nd row tv unit. Possibly a short or something.
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  #17  
Old 12-28-2011, 06:43 AM
nbk12ul nbk12ul is offline
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Mine worked for 1 more day after a month or so of it not working. But it was short lived, it only worked for 1 day. If you are actually past 1 day and its still going, you may be good, but I was shocked when ours worked one day out of the blue.

It was not cold the day ours started working again either. We pulled into a restaurant, ate, got back in the van and one of the kids out of habit opened the screen and it just came on, sound worked, tv worked, all of it. Next day we get back in the van, and nothing like well, "normal" for me now.

Good luck with self repair though, I'd sure take that option if offered!
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  #18  
Old 02-15-2012, 02:34 PM
StandBackBurrito StandBackBurrito is offline
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Any updates on this?

the center Monitor went black in in my 08 grand caravan. Now VES will not turn on. The upper DVD plays fine on the front(in dash monitor). The lower DVD unit tries to read the DVD but nothing ever happens.

The back monitor will power up and show the dodge logo.

Dealership wants $800 to replace center monitor. If this is really the problem I think Ill just get a couple iPads instead

I just can't believe how shoddy dodges are. This is my first and will definitely be my last. I have had too many issues with this hunk of junk.

Also,

Where can I find the upgrade for my RER system?

Thanks for the help
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  #19  
Old 07-12-2012, 09:55 PM
Leeleecrews Leeleecrews is offline
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Default Same issue,except I have volume

nbk12ul,

Thank you for your wonderful description, as I would not have been so descriptive. I own an 08 T&C and I am having the exact problem, however I can hear the volume when it is turned up as high as the volume will go. I was curious if you ever resolved the problem? As I stated, the volume does work, which leads me to believe that it is the 2nd row screen. If it were the DVD player, the volume would not be playing ever so faintly!
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  #20  
Old 08-05-2012, 12:28 AM
TheCoolFamily TheCoolFamily is offline
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I just had an oil change on my 2008 Chrystler Town & Country a few weeks ago and noticed that my entire hard drive on my radio got erased and the rear VES system is doing exactly what was described by nbk12ul. Somehow it has to be electrical because I can't even see the video on the front screen yet I can see that the disc is playing. Did anyone get this issue resolved?
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Old 08-05-2012, 12:28 AM
 
 
 
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