I purchased a 2009 Dodge Journey brand new in March of 2009 from Schlossmann's Dodge City of Milwaukee 19100 W Capitol Dr, Brookfield, WI. In the last 12 months, periodically, I have had an issue when I try to start my vehicle it will make a short clicking noise and not turn over. At first, it would crank over after a click or two, but now it happens more often and I have been stranded more than 47 times in the last 12 months. The windows, radio and AC work after you get the click but does not start. I took it to the mechanic to address this issue in December of 2012, the mechanic notified me that I needed to replace my battery which I did. I opted for a high quality top of the line, higher performance battery that could withhold extremely low temperatures, just a few weeks after my battery was replaced I experienced the exact same issue. My car would not start.! I took my car in for additional maintenance the following week, they ran tests on the starter, wires and battery all day and could not duplicate the problem. I have experienced this failure repeatedly and discovered that as long as I switch my gear to neutral the car can be started. Friday May 24th 2013 my car began to demonstrate signs of overheating. I had my car towed to Dallas Dodge Chrysler Jeep at 11550 Lyndon B Johnson Fwy in Dallas Texas, my car remained in their care for 4days only for them to tell me they also could not duplicate the problem. I drove from the dealership only to experience the same issue within an hour of departing. I contacted Chrysler to see if there was a recall that I was not aware of, they said there was not. I went online to see if I could find any information on how to fix this problem and to my surprise I came across more than 500 different consumer complaints that spoke of the EXACT issue with their 2009 Dodge Journey or similar vehicle. This is absurd. Clearly there have been more than several issues with the Dodge Journey's not cranking over. I am tired of dealing with this issue, i just want to get it fixed.
IF YOU ARE HAVING THE SAME ISSUES PLEASE REPORT IT TO THE NATIONAL HIGHWAY SAFETY ADMINISTRATION. THEY ARE THE ONLY ONES THAT DODGE WILL WORK WITH FOR THE RECALLS. PLEASE CALL THEM IF YOU ARE HAVING THE SAME ISSUE! THEY HAVE TO HELP THERE CUSTOMERS WITH THIS ISSUE AND NOT CONTINUE TO IGNORE IT. IM TIRED OF HEARING "UNFORTUNATELY THERE IS NOTHING WE CAN DO ABOUT IT" or "WE CANT DUPLICATE THE PROBLEM" from Dodge and Chrysler representatives.
YOU WILL NEED YOUR VIN # TO REPORT!
I would like Dodge/Chrysler to acknowledge that there is an extreme issue with this make/model vehicle. There are hundreds if not thousands of consumers reporting the exact same issues via the Internet. There needs to be a recall on this product.