RE: Cummins 5.9l Oil Consumption Problem
Just my 2 cents. A dealer cannot void your warranty. That has to come from a district manager. If you need a major part for a CTD, the dealer has to call the star hotline and get approval to repair the problem. The tech has to report all findings as to what is the cause. The star hotline can deny the repair if they fill that the problem was customer caused. IE. abuse, neglect, mis-use. . You can get the service manager to ask the district manager to come out and inspect the vehicle, but the service manager will not supply you contact info for the district manager. The Magnason-Moss act is great in helping you, but the dealer can deny filing a warranty claim for you if they think that Dodge may not reimburse them for the rapair. Please don't think that I am full of dealership Kool-Aid, I am here to help, not defend Dodge policies. I deal with this alot and I do know how the system works. I agree that the system has many flaws.
As far as keeping records on maintance, the following is straight out of the warranty manual that comes with your truck.....
Owner's Warranty Responsibilities:
-- As the vehicle owner, you are responsible for the
performance of the required maintenance listed
in your owner's manual. DaimlerChrysler recommends
that you retain all receipts covering maintenance
on your vehicle, but DaimlerChrysler cannot
deny warranty solely for the lack of receipts or for
your failure to ensure the performance of all scheduled