RE: Dealer left the Oil Filler Cap off
I still think the mechanic needs to be sure he doesn't do things like leaving an oil cap off if he calls himself a professional, regardless of what his mgmt does or how he feels about mgmt. or anything else. It's a matter of personal pride I say - and I spent thirty years in the service industry both as a tech, and later as a manager.
If you're a consumer and you get that level of quality, you own part of what happens to your truck if you go back there again - patronize the businesses that do right!
That being said, DIXIEDODGE makes a good point indirectly - don't take your vehicle to somewhere and expect quality work at the same time you're insisting on a rush job. Give a professional the time to do professional work, and that's what you'll get. I have to drive twenty some miles for service on my CTD, so I am usually a waiter - but I don't once ask them how much longer or even look at the advisor to let them think I'm getting impatient. In fact, I try to go outside and wander around, and if I am near any of the techs I never let them know I have any concerns about the time. (and remember the point DIXIE made about the code units - sometimes the tech is going to "mix" jobs to come out even - give him the time to do so)
And one more thing - I just had a warranty issue conversation with the mfr of my motorhome, and they made a good point - only and always go to a shop YOU trust or have gotten personal references for. Even if a shop is a such-and-such certified or authorized by the mfr - you gotta trust them or don't go there. (when I lived in SoCal I would drive 90 miles one way to a dealer I trusted for my CTD, even though I drove past about three on the way! But I never got burned by that far-away dealer...)