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Dodge Challenger Forum for the 2008+ Challenger. This includes the SE, SXT, R/T, Shaker, Scat Pack, SRT and Hellcat models.

This can't be the HEMI tick...

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  #11  
Old 06-24-2017, 09:45 AM
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Default You got a LEMON

Really sorry to read this, first I would be over the top pissed at both dealerships.
Two words come to mind to describe both of the dealerships and their service department personnel.

INCOMPTENT and WORTHLESS!

When an owner of any vehicle is having any issues with their vehicle. The last thing the owner needs is people who don't know what they are doing.


Check your states lemon law, I think you should have a chance with that.


But, be prepared in not getting all your money back. I have yet to know any thief who would gladly give back the money they stole.

Once again FCA/Dodge has proven to me they are just a name and nothing more.....




Originally Posted by Geigle1980
Did this get resolved for you? Here is my story so far. Issues I have had with my 2015 Dodge R/T plus shaker. Keep in mind that I purchased the car in February of 2016 and it is currently only at 16,000 miles.

02/27/16 RIGHT SIDE EXTERIOR DOOR HANDLE ESSEMBLY FALLS APART AND HAS TO BE REPLACED. 2 DAYS IN SHOP.

05/18/2016 EVAPORITAVE SYSTEM DETECTOR, VAPOR CANISTER SEAL AND FUEL CAP REPLACED. 2 DAYS IN SHOP.

11/16/2016 BRAKES ARE SQUEEKING BAD TAKE THE CAR IN AND INFORM THE TECHS. ( LATER IN 2017 THEY NOTICE THE SQUEEK AND THAT THE ROTERS HAVE BEEN WARPED THIS ENTIRE TIME.) THEY ALSO DO THE SOFTWARE FLASH ON THE CAR AND DO NOT TELL ME THAT THEY COMOPLETELY REPLACED THE ECU. 5 DAYS IN SHOP.

2/22/2017 O-RING HEATER LINE, WATER PUMP AND COOLANT REPLACED. I WAS ALSO HEARING LIFTER NOISE AND HAD REPORTED IT TWICE BY THIS TIME. THEY STATE NO LIFTER NOISE. 9 DAYS IN THE SHOP.

4/05/2017 OIL LEAK FROM MY LAST CHANGE AT THE DEALERSHIP AND INCORRECT OIL PUT IN THE CAR AS WELL AS STILL GETTING LIFTER NOISE. DELERSHIP FINDS LEAK FROM LOOSE OIL FILTER AND REPLACES OIL. DEALERSHIP REPLACES ONLY LEFT SIDE LIFTERSAND REFLASHES THE SOFTWEAR AGAIN. 13 DAYS IN SHOP.

05/05/2017 DECIDE TO GO TO A DIFFERENT DODGE SRVICE DEALERSHIP 30 MILES AWAY. INFORMED NEW TECH OF BRAKE NOISE, LIFTER NOISE AND SOME OTHER SMALL THINGS. NEW TECH STATES THEY CAN NOT DUPLICATE MY CONCERNS. THEN I SCHEDULE A DRIVE ALONG WITH THE SERVICE MANAGER. FOR THE NEXT WEEK. 4 DAYS IN THE SHOP.

05/17/2017 IN FOR RIDE ALONG WITH SERVICE MANAGER. ALSO GETTING A BURN COOLENT SMELL FROM RIGHT SIDE OF ENGINE. SERVICE TECH IS UNAVAILABLE FOR DRIVE ALONG. I LEAVE CAR WITH TECHS AT SHOP TO LOOK INTO COOLENT SMELL AND LIFTER TICK ON THE RIGHT SIDE OF ENGINE AGAIN. TECH STATES NO COOLANT LEAK AND COULD NOT DUPLICATE ENGINE TICK. SO I TRY AGAIN TO SCHEDULE SERVICE MANAGER RIDE ALONG AND DO FOR 6/05/17 ****15 DAYS IN SHOP****

06/05/17 BRING IN CAR TO THE SERVICE DEPARTMENT FOR ENGINE TICK AND COOLENT SMELL. SERVICE MANAGER IS UNAVAILABLE AGAIN. THE TECHNITIAN DECIDES TO DO A RIDE ALONG WITH ME. WHILE I AM DRIVING THE CAR I GET IT UP TO ABOUT 4,000 RPM AND TECH ADMITS THERE IS AN ENGINE TICK AND THAT THE BRAKES NEED WORK. DROP CAR OFF AND THEY REPLACE THE RIGHT SIDE LIFTERS BUT NOT THE OTHER SIDE OR CAM FOR SOME REASON. 7 DAYS IN SHOP.

06/13/2017 PICK UP MY CAR AND DRIVE IT A BLOCK AND A HALF. THE CHECK ENGINE LIGHT COMES ON AND I GO BACK TO THE DEALERSHIP. THE TECH IS NOW TELLING ME BOTH RIGHT SIDE O2 SNSORS WENT BAD. I ASKED HIM WHY AND HIS REPONSE WAS SOME COOLENT MUST HAVE FOULD THEM OUT. MY REPONSE PROBABLY WHAT I SMELT WHEN I BROUGHT IT IN THE LAST THREE TIMES FOR THAT. BUT HOW WOULD THE COOLENT EVEN GET THERE IN THE FIRST PLACE? CAR IS STILL IN THE SHOP. GOING ON 4 DAYS NOW.


******60 DAYS OUT OF SERVICE ON A BRAND NEW CAR I BOUGHT WITH 26 MILES ON IT DIRECT FROM THE DEALER. THAT ONLY HAS 16,000 MILES ON IT AND I HAVE ONLY OWNED FOR A YEAR AND A HALF. BUT STILL THEY WILL NOT REPLACE MY CAR. THIS IS REDICULOUS. ********

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  #12  
Old 06-27-2017, 10:20 PM
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Still no response from the resolutions team.
 
  #13  
Old 06-28-2017, 10:30 AM
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Originally Posted by Geigle1980
Still no response from the resolutions team.
Hi Geigle1980,

Do you have a Customer Care case open with us?

Kori
Dodge Social Care Specialist
 
  #14  
Old 07-14-2017, 03:26 PM
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Case number
31833164
 
  #15  
Old 07-14-2017, 03:32 PM
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Default Case number 31833164

Originally Posted by DodgeCares
Hi Geigle1980,

Do you have a Customer Care case open with us?

Kori
Dodge Social Care Specialist


Case number 31833164
 




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