Thread Starter
Just wanted to warn anyone thinking of doing business with these guys.
I found this company in Trucking magazine.
Andys Auto Sport
http://www.andysautosport.com
My letter to them after problems, letter explaines everything.
I recently (8-1-06) called your business to order a Hood and Roll Pan for my 2003 Harley Davidson F150. Before placing this order I had the salesman check to see if these items were in stock. I informed him that my truck was being painted and needed these parts by 8-21-06. I was assured that they would ship next day and would have no problem meeting the delivery date since they were in stock.
The week of 8-7-06 I get a message from your business stating that the hood was on back order. When I call back I get a different story that you guys no longer deal with the hood maker. I can understand this since I’m a business owner and sometimes have problems with vendors. I was told that my refund would be expedited since the cancellation was not my fault. I asked about the roll pan and was told that it was already shipped.
I called again today 8-28-06 to inquire about my refund that I still have not received and the roll pan which has still not been delivered. I was told it would be another 3-4 weeks for my refund and that my roll pan has not been shipped. I find this 3-4 weeks for a refund for a product that you said was in your warehouse ridiculous. You had no problem charging my Visa debit card less than a hour after my order was placed.
Unless you can provide me with tracking numbers showing that the roll pan has been shipped please cancel that order. I prefer to get my FULL refund and never do business with your company again but your refusal to practice business ethics leave me no other option.
I tried to be nice about this but you lied to me about the product and are holding $898.00 of my money. I’m writing this letter to inform you that I have filed a dispute of payment with my bank. I will also file a report with the Better Business Bureau and with the magazine “Truckin” that you run your company ad. I will also spread my experience with your company through out the custom truck world.
I found this company in Trucking magazine.
Andys Auto Sport
http://www.andysautosport.com
My letter to them after problems, letter explaines everything.
I recently (8-1-06) called your business to order a Hood and Roll Pan for my 2003 Harley Davidson F150. Before placing this order I had the salesman check to see if these items were in stock. I informed him that my truck was being painted and needed these parts by 8-21-06. I was assured that they would ship next day and would have no problem meeting the delivery date since they were in stock.
The week of 8-7-06 I get a message from your business stating that the hood was on back order. When I call back I get a different story that you guys no longer deal with the hood maker. I can understand this since I’m a business owner and sometimes have problems with vendors. I was told that my refund would be expedited since the cancellation was not my fault. I asked about the roll pan and was told that it was already shipped.
I called again today 8-28-06 to inquire about my refund that I still have not received and the roll pan which has still not been delivered. I was told it would be another 3-4 weeks for my refund and that my roll pan has not been shipped. I find this 3-4 weeks for a refund for a product that you said was in your warehouse ridiculous. You had no problem charging my Visa debit card less than a hour after my order was placed.
Unless you can provide me with tracking numbers showing that the roll pan has been shipped please cancel that order. I prefer to get my FULL refund and never do business with your company again but your refusal to practice business ethics leave me no other option.
I tried to be nice about this but you lied to me about the product and are holding $898.00 of my money. I’m writing this letter to inform you that I have filed a dispute of payment with my bank. I will also file a report with the Better Business Bureau and with the magazine “Truckin” that you run your company ad. I will also spread my experience with your company through out the custom truck world.
my buddy and i had this problem with them too. he has a 96 sonoma. he had ordered a front bumper cover from them. after 4 months it never came in. according to them they never recieved an order from him. but they recieved his money 45 minutes after he placed the order. when he notified them of that as well as his order number they were quick to respond with a oh its out of stock line. he told them basically what sweathogg said to them and miraculously it was delivered 2 days later... that company is bad news
I have a problem with my 1999 durango slt model with 5.2 engine it recently started to hesitate when you first take off once you let up of the pedel and then ease back on the pedel the truck runs fine it also holds back when going up hills can any one help me with this issue or direct me to the correct answer