Very Disappointed in Chrysler/Dodge
Thread Starter
Joined: Nov 2007
Posts: 5
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Very Disappointed in Chrysler/Dodge
This was the response that I got back from Chrysler customer service regarding the issue that I am having with my 2008 Avenger R/T due to the hard downshift/hesitation up to 30 mph. For those waiting on that magic update...don't count on it.
I love the part about purchasing a service manual.
From: "customerassist" [/align]To: "Chris"[/align]Sent: Friday, November 30, 2007 8:55 AM[/align]Subject: Re: Chrysler LLC Customer Assistance (KMM5311225I25261L0KM)[/align]
[/align]> Dear Chris:
>
> Thank you for contacting the Chrysler Customer Assistance Center
> concerning a technical assistance inquiry on your vehicle.
>
> Unfortunately, we are unable to provide technical assistance for the
> concern you described. You may contact your local dealership for
> further assistance, or you may refer to the vehicle's Service Manual.
>
> Service Manuals provide all the information technicians need to
> diagnose, troubleshoot, maintain, service and repair Chrysler vehicles.
> You can call Tech Authority to purchase Service Manuals at
> 1-800-890-4038 or 1-800-348-4696.
>
> Our files have been updated with the latest information provided in your
> email.
>
> Although a more favorable reply could not be provided, we appreciate
> your sharing your concerns with us.
>
> Thank you again for your email.
>
> Sincerely,
>
> Susanna
> Customer Service Representative
> Chrysler Customer Assistance Center
I love the part about purchasing a service manual.
From: "customerassist" [/align]To: "Chris"[/align]Sent: Friday, November 30, 2007 8:55 AM[/align]Subject: Re: Chrysler LLC Customer Assistance (KMM5311225I25261L0KM)[/align]
[/align]> Dear Chris:
>
> Thank you for contacting the Chrysler Customer Assistance Center
> concerning a technical assistance inquiry on your vehicle.
>
> Unfortunately, we are unable to provide technical assistance for the
> concern you described. You may contact your local dealership for
> further assistance, or you may refer to the vehicle's Service Manual.
>
> Service Manuals provide all the information technicians need to
> diagnose, troubleshoot, maintain, service and repair Chrysler vehicles.
> You can call Tech Authority to purchase Service Manuals at
> 1-800-890-4038 or 1-800-348-4696.
>
> Our files have been updated with the latest information provided in your
> email.
>
> Although a more favorable reply could not be provided, we appreciate
> your sharing your concerns with us.
>
> Thank you again for your email.
>
> Sincerely,
>
> Susanna
> Customer Service Representative
> Chrysler Customer Assistance Center
Professional
Joined: Jun 2007
Posts: 247
Likes: 0
From:
RE: Very Disappointed in Chrysler/Dodge
ORIGINAL: Oletty03
This was the response that I got back from Chrysler customer service regarding the issue that I am having with my 2008 Avenger R/T due to the hard downshift/hesitation up to 30 mph. For those waiting on that magic update...don't count on it.
I love the part about purchasing a service manual.
From: "customerassist" [/align]To: "Chris"[/align]Sent: Friday, November 30, 2007 8:55 AM[/align]Subject: Re: Chrysler LLC Customer Assistance (KMM5311225I25261L0KM)[/align]
[/align]> Dear Chris:
>
> Thank you for contacting the Chrysler Customer Assistance Center
> concerning a technical assistance inquiry on your vehicle.
>
> Unfortunately, we are unable to provide technical assistance for the
> concern you described. You may contact your local dealership for
> further assistance, or you may refer to the vehicle's Service Manual.
>
> Service Manuals provide all the information technicians need to
> diagnose, troubleshoot, maintain, service and repair Chrysler vehicles.
> You can call Tech Authority to purchase Service Manuals at
> 1-800-890-4038 or 1-800-348-4696.
>
> Our files have been updated with the latest information provided in your
> email.
>
> Although a more favorable reply could not be provided, we appreciate
> your sharing your concerns with us.
>
> Thank you again for your email.
>
> Sincerely,
>
> Susanna
> Customer Service Representative
> Chrysler Customer Assistance Center
This was the response that I got back from Chrysler customer service regarding the issue that I am having with my 2008 Avenger R/T due to the hard downshift/hesitation up to 30 mph. For those waiting on that magic update...don't count on it.
I love the part about purchasing a service manual.
From: "customerassist" [/align]To: "Chris"[/align]Sent: Friday, November 30, 2007 8:55 AM[/align]Subject: Re: Chrysler LLC Customer Assistance (KMM5311225I25261L0KM)[/align]
[/align]> Dear Chris:
>
> Thank you for contacting the Chrysler Customer Assistance Center
> concerning a technical assistance inquiry on your vehicle.
>
> Unfortunately, we are unable to provide technical assistance for the
> concern you described. You may contact your local dealership for
> further assistance, or you may refer to the vehicle's Service Manual.
>
> Service Manuals provide all the information technicians need to
> diagnose, troubleshoot, maintain, service and repair Chrysler vehicles.
> You can call Tech Authority to purchase Service Manuals at
> 1-800-890-4038 or 1-800-348-4696.
>
> Our files have been updated with the latest information provided in your
> email.
>
> Although a more favorable reply could not be provided, we appreciate
> your sharing your concerns with us.
>
> Thank you again for your email.
>
> Sincerely,
>
> Susanna
> Customer Service Representative
> Chrysler Customer Assistance Center
Veteran
Joined: Jan 2005
Posts: 254
Likes: 0
From: Auburn Hills Mi
RE: Very Disappointed in Chrysler/Dodge
why wouldn't you take it to the dealer if you are having problems? It's not like they can magically tell you whats wrong with your car through an email or phone call.
Thread Starter
Joined: Nov 2007
Posts: 5
Likes: 0
RE: Very Disappointed in Chrysler/Dodge
I've already taken it to the dealer 3 times regarding the same issue within the 2 months I've had the car.
That is why I contacted Chrysler/Dodge directly to see if they could provide me with any better info than what I was getting from the dealer. Which was pretty much nothing, and I ended up getting that anyway.
That is why I contacted Chrysler/Dodge directly to see if they could provide me with any better info than what I was getting from the dealer. Which was pretty much nothing, and I ended up getting that anyway.
Professional
Joined: Aug 2006
Posts: 112
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From:
RE: Very Disappointed in Chrysler/Dodge
I was the one that made mention of the update, due to having the same problem. Here is proof of the dealership making notice that even they felt the harsh down shift. Even Chrysler telling them a fix is in the works. As of a week ago, a BATA version is in the testing mode.
[IMG]local://upfiles/42985/4B433F7AEB9E41038A6ACE93F802F4BD.jpg[/IMG]
[IMG]local://upfiles/42985/4B433F7AEB9E41038A6ACE93F802F4BD.jpg[/IMG]
Rookie
Joined: May 2007
Posts: 75
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From:
RE: Very Disappointed in Chrysler/Dodge
I've had this type of issue with a different brand car and it was fixed with a transmission controller flash. I would bet that they already know about this issue and have yet released a software update for it. It's actually a pretty common issue, but OEM's should never release code that can't properly handle this to begin with!!
