HIDs stopped working
#11
03-30-2012, 11:46 AM
Veteran
#12
03-30-2012, 11:50 AM
Grand Champion
#13
03-30-2012, 03:53 PM
Im getting the typical runaround from these people. Why should i pay $15 for something that might not even work...
Dear Customer,
Thanks for your reply.
I am sorry that one relay harness is defective now.so we would like to have warranty on you.
Please take picture with wires cut and email us at service@vvme.com, and please ensure your picture can meet our
requirements,which means your picture should be exactly same as the sample picture we have send to your email()
Meanwhile please pay us $15 as shipping fee through paypal account: vicky@vvme.comAfter we got pictures and the shipping fee we will send you a warranty relay harness soon.
By the way it is a /90047-3 relay harnes right?
Best regards
Thanks for your reply.
I am sorry that one relay harness is defective now.so we would like to have warranty on you.
Please take picture with wires cut and email us at service@vvme.com, and please ensure your picture can meet our
requirements,which means your picture should be exactly same as the sample picture we have send to your email()
Meanwhile please pay us $15 as shipping fee through paypal account: vicky@vvme.comAfter we got pictures and the shipping fee we will send you a warranty relay harness soon.
By the way it is a /90047-3 relay harnes right?
Best regards
#14
03-30-2012, 05:40 PM
Grand Champion
#15
03-30-2012, 11:47 PM
heres the new reply i got back after i sent this :
First of all why should I pay $15.00 for something that was ultimately your guys fought from the factory? For me to pay the $15.00 and to cut my only harness? I find this really odd. Secondly I should be getting paid shipping and some extra parts from the kit. Just in case the simple fact it could be more then just the harness that is faulty, because say it isn't just the harness. That is another $15.00 out the window that could be put into my gas tank...
Once again here is my picture of harness and i do not see the point of chopping the thing up.
First of all why should I pay $15.00 for something that was ultimately your guys fought from the factory? For me to pay the $15.00 and to cut my only harness? I find this really odd. Secondly I should be getting paid shipping and some extra parts from the kit. Just in case the simple fact it could be more then just the harness that is faulty, because say it isn't just the harness. That is another $15.00 out the window that could be put into my gas tank...
Once again here is my picture of harness and i do not see the point of chopping the thing up.
Dear Customer,
Thanks for your letter and support.
Sorry for making you confused in this process.
Normally, base on our company terms, the general procedure for warranty is send back defective part for test, we send the replacement after we confirm it's bad. Customer pay for the shipping in this process.
Right now, we provided you an expedite way to replace the bad harness by cutting the wire in half, pay $10 as shipping fee for your replacement.
In this process, we wouldn't charge you anything for that replacement, just pay for the money to get it back to you. Hope you understand.
From you picture, we need you to show us some infromation as well, which means your picture should be exactly same as the sample picture send to your email, and shows us clearly the special mark or the electornic code in the picture.
If you're not able to cut the wire, we have no problem to proceed the general procedure for you. Please reconsider about it.
Have a great day
Best Regards
Thanks for your letter and support.
Sorry for making you confused in this process.
Normally, base on our company terms, the general procedure for warranty is send back defective part for test, we send the replacement after we confirm it's bad. Customer pay for the shipping in this process.
Right now, we provided you an expedite way to replace the bad harness by cutting the wire in half, pay $10 as shipping fee for your replacement.
In this process, we wouldn't charge you anything for that replacement, just pay for the money to get it back to you. Hope you understand.
From you picture, we need you to show us some infromation as well, which means your picture should be exactly same as the sample picture send to your email, and shows us clearly the special mark or the electornic code in the picture.
If you're not able to cut the wire, we have no problem to proceed the general procedure for you. Please reconsider about it.
Have a great day
Best Regards
#16
03-31-2012, 11:18 AM
Grand Champion
#18
04-01-2012, 03:11 PM
Grand Champion