Originally Posted by EDWARDOPHILL

I just bought a 2011 citadel new from dealer with 125 miles on it. Picked it up friday nite nov. 11, 2011. Left dealer at 8 pm - went 20 miles and car shut off on expressway in heavy traffic - had to pull over 3 lanes to shoulder. Car went dead just like you had turned off ignition, no lites, power steering etc. I tried to start it numerous times - no go. Finally, i thought if i open door like i'm starting out as if i was just getting into the car, it may start - it did. I called dealer from side of road - he said bring it to service in the morning. I drove it the last 15 miles back to the house and went to turn the car off - it wouldn't stop. Pushed the button 8-10 times and finally it shut off.
Took it to dealer next day- they ran tests - couldn't find a problem. I got it back 3 days later and drove it for 5 miles and check engine lite is on - took it back same day- they had it for 5 more days and finally said it was o2 sensor and replaced it - picked it up had it for less than a day and it wouldn't shut off. Called service dept and sales dept while car was running and told them of the problem - even tried to shut it off while they were on the phone - no stop - until i hit the button 7-8 times hard in rapid succession. The dealer took the car back that afternoon - wed nov 23rd. To date nov 28 the car is still in the shop - they called in factory techs and the service manager is going to drive my car home and around town for several days with a scanner hooked in to see if they can catch the problem. They say no one at chrysler is aware of this problem yet here we all are, with the same problem. So i have a $800. /mo payment due and in the 18 days i've technically owned the car i have only had the car 2 days. It was nice of them to give me a used 2008 liberty in place of my $49k vehicle. I hope the service manager enjoys my durango.
Ps - i did love the durango for the 2 days i got to drive it - hope they get it fixed -
anyone else out there have this problem and get it resolved?

Originally Posted by r-rango

I've had my Durango Citadel for 45 days now and have about 2700 miles on it. Last Monday, went to leave the house and it would not start. The key FOBs were both unresponsive and when I pushed the button to start it, I got nothing. It was completely paralyzed. I could unlock the vehicle by touching the door handle, but that was all. I couldn't even get the thing out of park. Called Roadside Assistance after getting NO help from the Service Department at the Dealership I bought the Durango from. They couldn't even tell me how to override the shift lock (my wife found it in the manual - no guys ever read the manual, right?). Anyway, got the thing towed to the Dealership and contacted them the next day. They put me in a RAM 1500 Quad Cab 4x4, which I was good with (my wife hated it). So they finally got to look at it on Wednesday and had to go through a reset procedure to get the car started again. They stated that the ignition system was not signaling the key FOBs correctly and that Chrysler needed to complete a software patch for the ignition module. Apparently, they claim this is a problem on all 2011 Chrysler makes with the pushbutton ignition (haven't all other car manufacturers been doing this for several years? Wouldn't they have capitalized on technology that has been around for awhile by selecting one that had the kinks worked out of it?) I've been getting the runaround since last Wednesday. Everyday I call the Service Advisor and get the same story. They have not heard from the Support line from a certain individual with a fix yet (like there was only one guy working this problem). Everyday, I ask isn't there someone else that they could talk to or get more information from? I called the Service Manager Friday and was assured he would look into it further today (Monday). I got a call from the Service Advisor with the same info I got last week. He also got an ear full from my wife when he called our house and she answered while I was at work. So enough is enough. I called the Dodge Customer Satisfaction hotline and submitted a complaint. About an hour later, they called back saying a part was being ordered and would be in Wednesday. Hold the phone, never did they mention that there were any "part" problems. Only a software issue and quite the opposite. They were not authorized to replace any parts because this was a known software issue. So why now are they telling me they are going to replace a part? I told them I was not satisfied with that answer and that they had told me that it was not a hardware problem, but a software problem. They claim they can't recreate the problem. So am I supposed to wait for this car to not start on me again or even worse, my wife and kids while they are out and about? This is ridiculous. This is a $49K retail vehicle (I didn't pay that for it and never would have). Does anyone have any suggestions or experience with this type of an issue with any 2011 Chrysler vehicle with the push button start? If so, was it resolved and how?

Originally Posted by STEVEOPRS

My 2011 durango did the same thing the dealer sent a tech outas we were stranded after grocery shopping and it was quitting time for them and the tech showed me that you can pull the push button out and use your key to start it and it worked he said I would have to bring it in in the morning and he hooked a computer thing up to it and reprogrammed it and it has been fine ever since I was there about 45 min. now the tailgate door won't operate by the key fob or any ofthe push buttons so it goes in in the morning to see what this is .Hope this helps if it happens again or to anybody else a small knife or screwdriver to pry the button out helps