"Help" My Fuel Door won't open
Rookie
Joined: Apr 2016
Posts: 93
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2015 RT...Did a search on this issue and didn't find anything. The fuel door seems to have a problem opening. When I push the inside button, I can hear the actuator working, but the door won't open. After applying a little pressure on it while adjusting it's position from the outside, it finally opened. The fuel door seems rather loose and I have noticed this becoming more obvious recently. Almost seems like it needs to be somehow tightened up. Anyone have a fix for this issue. Thx.
BTW... has anyone ever removed the fuel door? It feels like there is a lever inside the door on the left that might release it. I might be able to make an adjustment if i can remove it.
BTW... has anyone ever removed the fuel door? It feels like there is a lever inside the door on the left that might release it. I might be able to make an adjustment if i can remove it.
Taking in the DD for the trim piece fix tomorrow. Will bring this up and see what they say.
Thanks for all the research and posts. This is why these forums are helpful.
Registered User
Joined: Jan 2017
Posts: 5
Likes: 0
Same door issue
i just bought a new 2017 Durango. It has less than 1000 miles on it and I'm having the same door issue. I guess I will need to call the dealership. Has anyone experienced any issues after the gas door was replaced? I wonder how many people need to have this problem before they issue a recall?!
Champion
Joined: Jul 2011
Posts: 3,053
Likes: 28
From: Mopar HQ
i just bought a new 2017 Durango. It has less than 1000 miles on it and I'm having the same door issue. I guess I will need to call the dealership. Has anyone experienced any issues after the gas door was replaced? I wonder how many people need to have this problem before they issue a recall?!
There does appear to be a STAR case, S1708000003, that involves looking at the fuel door housing and hinge, that may be applicable to your vehicle. If you need me to follow up with the dealership for you, please send me a PM.
Kori
Dodge Social Care Specialist
Champion
Joined: Jul 2011
Posts: 3,053
Likes: 28
From: Mopar HQ
A STAR case is a case that was addressed by corporate technicians to assist a dealership. The dealership is able to view information from the case to see if it might be applicable to your vehicle.
Kori
Dodge Social Care Specialist
Kori
Dodge Social Care Specialist
Professional
Joined: Feb 2009
Posts: 148
Likes: 3
From: Fairmont, WV
I noticed this on my '14. The door sagged slightly and would bind up. Just lift up on the bottom of the door so it sits properly in the hole and it should release. When shutting it be careful to kind of hold up on the door so it sits properly. Haven't had the trouble again. It's been probably 2 years since it happened.
Registered User
Joined: Dec 2017
Posts: 1
Likes: 0
Not showing up as star case
I contacted my dealer for the same issue and have to pay $200 to get it fixed. They did not find that star case number and said they didn't find any other similar issues. I have 39,000 miles and just out of warranty. I have a 2015 limited durango.
2015 RT...Did a search on this issue and didn't find anything. The fuel door seems to have a problem opening. When I push the inside button, I can hear the actuator working, but the door won't open. After applying a little pressure on it while adjusting it's position from the outside, it finally opened. The fuel door seems rather loose and I have noticed this becoming more obvious recently. Almost seems like it needs to be somehow tightened up. Anyone have a fix for this issue. Thx.
BTW... has anyone ever removed the fuel door? It feels like there is a lever inside the door on the left that might release it. I might be able to make an adjustment if i can remove it.
BTW... has anyone ever removed the fuel door? It feels like there is a lever inside the door on the left that might release it. I might be able to make an adjustment if i can remove it.
Last edited by jkeaton; Dec 15, 2017 at 12:31 PM.
Sometimes you gotta play hardball with the dealer. That star case might not apply to your year, or for some other reason.
Champion
Joined: Jul 2011
Posts: 3,053
Likes: 28
From: Mopar HQ
Unfortunately the STAR case my colleague provided does not apply to your vehicle's model year. If you decide to revisit your dealership for further diagnosis and/or repairs on your vehicle and require further assistance please send us a PM with your VIN and let me know.
Andrea
Dodge Social Care Specialist
