"Help" My Fuel Door won't open
Registered User
Joined: Dec 2017
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Fuel door wont open
I have this same problem with my 2915 DD I just bought. HELP!!!
Rookie
Joined: Apr 2016
Posts: 93
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2015 RT...Did a search on this issue and didn't find anything. The fuel door seems to have a problem opening. When I push the inside button, I can hear the actuator working, but the door won't open. After applying a little pressure on it while adjusting it's position from the outside, it finally opened. The fuel door seems rather loose and I have noticed this becoming more obvious recently. Almost seems like it needs to be somehow tightened up. Anyone have a fix for this issue. Thx.
BTW... has anyone ever removed the fuel door? It feels like there is a lever inside the door on the left that might release it. I might be able to make an adjustment if i can remove it.
BTW... has anyone ever removed the fuel door? It feels like there is a lever inside the door on the left that might release it. I might be able to make an adjustment if i can remove it.
DodgeCares, what is a STAR case, S1708000003? I'm taking my Durango into dealer soon for other reasons and wouldn't mind they look into this - especially if there is documentation on issue/fix.
Champion
Joined: Jul 2011
Posts: 3,053
Likes: 28
From: Mopar HQ
I posted something to this site about a year ago, I had this issue happen last year. I believe it was somewhat cold. Hasn't happened since. Is it a reoccurring problem?? It would definitely suck if it happened in the middle of no where and you need fuel.
DodgeCares, what is a STAR case, S1708000003? I'm taking my Durango into dealer soon for other reasons and wouldn't mind they look into this - especially if there is documentation on issue/fix.
DodgeCares, what is a STAR case, S1708000003? I'm taking my Durango into dealer soon for other reasons and wouldn't mind they look into this - especially if there is documentation on issue/fix.
As my colleague stated above a STAR case is created when our corporate engineers have been involved with diagnosing a customer's vehicle, this case can then serve as guidelines for other dealerships when diagnosing a similar issue. STAR cases do not apply to all vehicles, if you would like to send us a PM with your VIN I'd be happy to check if this case applies to your vehicle.
Andrea
Dodge Social Care Specialist
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Joined: May 2018
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I have a 2014 Durango, just out of warranty, and had this same thing start happening. Dealership wants to charge me over $600, for the "KIT" and will have to repaint the door. What other options are available? I feel if this is a common occurrence and has a STAR, this should be on a recall.
Frustrated owner
Frustrated owner
Rookie
Joined: Apr 2016
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BTW
My door was fixed after a $100 deductible. I have extended warranty + Max Care for life. I will keep you posted if the fuel door starts failing again. It usually seems to be an issue during cold weather. Fuel door works like a charm now.
My door was fixed after a $100 deductible. I have extended warranty + Max Care for life. I will keep you posted if the fuel door starts failing again. It usually seems to be an issue during cold weather. Fuel door works like a charm now.
Champion
Joined: Jul 2011
Posts: 3,053
Likes: 28
From: Mopar HQ
I have a 2014 Durango, just out of warranty, and had this same thing start happening. Dealership wants to charge me over $600, for the "KIT" and will have to repaint the door. What other options are available? I feel if this is a common occurrence and has a STAR, this should be on a recall.
Frustrated owner
Frustrated owner
We're sorry to hear you're having trouble with your Durango. Send us a direct message with your VIN as we'd be glad to check it for any open recalls related to this concern.
Jasmine
Dodge Social Care Specialist
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Joined: Jan 2019
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Fuel Door won’t open - 2015 Durango
Hi Firstdodge2016,
There does appear to be a STAR case, S1708000003, that involves looking at the fuel door housing and hinge, that may be applicable to your vehicle. If you need me to follow up with the dealership for you, please send me a PM.
Kori
Dodge Social Care Specialist
There does appear to be a STAR case, S1708000003, that involves looking at the fuel door housing and hinge, that may be applicable to your vehicle. If you need me to follow up with the dealership for you, please send me a PM.
Kori
Dodge Social Care Specialist
My fuel door is getting stuck too!
Can you help?
2015 Dodge Durango
