Hi Everyone. I have a 2018 RT Durango and have finally fell victim to the screen delamination that seems to happen in the 2018 models. I am way past warranty but reached out to customer service just to see if they could help. They explained I had to take it to the dealership have them assess etc. I did that and I have not heard from my case worker ever. Its been a month. Every time I call back I cant leave a message, and get transferred to a rep. They refuse to give me a direct number to my caseworker, they say they will have them call but they never do. I have asked for a supervisor and to no avail. Does anyone have any other tips on how to get at least in touch with someone? Is complaining/posting on social media sites the only way to get anyone to listen anymore?

 

@DodgeCares

 

Hi @yodes3 and thank you for the tag @SHO Rod,

Please send us a private message with your VIN so we can further investigate your case to provide you any available updates. Thank you.

Blair
Dodge Cares

 

The issue was finally fixed after posting on the forum and instagram account a rep reached right out and rectified the situation. Thank you.