I'm not saying there aren't issues with them (or any other company). It's one thing to be deceived into buying a useless tuner but it's quite another to knowingly buy one that's locked and pretend you didn't know, just so you can get a $100 tuner. This is precisely why they are so hard to convince to unlock any of them.

Because there are some honest people still out there, they are still willing to unlock them. If they get screwed enough they may just say "tough, buy a new one" in the future.