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4th Gen Ram Tech2009 - 2018 Rams and the 2019 Ram Classic: This section is for TECHNICAL discussions only, that involve the 2009 - 2018 Rams and the 2019 Ram Classic. For any non-tech discussions, please direct your attention to the "General discussion/NON-tech" sub sections.
Doc check out that site it has the instructions for taking our console apart, you willl see the screw that is supposed to be removed behind the little bezel that is around the 120V plug...but like you said it is not loose for you so..