I agree that you should look over the car before you get it. I ALSO know the joy of gettn a new car and you just want the car buyn hassle done so you can enjoy it. You never really see all the bad crap until you go to give it a good wash n wax. I am the guy that goes over everythn NOW. But I also at on time was the guy that looked at my new car with glass eyes, only to find the problems after I got home. Live and learn. Shame on the "stealer" ship for being shaddy. If its damaged, Im sure someone looking for a good deal, would ****** it up

 

Three weeks ago my bought a brand new Regal Turbo. Before I signed and even discussed numbers, I asked to have it,washed to be inspected during daylight hours the following day. The Regal was Carbon Metallic Black, so I went over it VERY carefully, and to my avail, one door ding dent (minor), paint missing on the front bumper down low (shipping mishap) and 11 scuff marks at random locations. The GM dealership had everything fixed to my satisfaction a couple days later when again had them wash it, and inspected.

Bottom line, I drive off without finding these defects, it becomes my responsibilty. Always inspect whatever you plan on purchasing.

 

there is no reason for this, damage happens when shipping, dealer has insurance to cover repairs. bottom line: dealer collected ins. money and did not fix, screwed the op.

 

If i paid for pre-delivery inspection (which you do on every car), then as far as i'm concerned it's their problem.

If it's up to the new owner to do the inspection ourselves, then why do we pay for it? Bring THAT to the Lawyer

"Mr. Lawyer, I paid x company xxx dollars to do the PDI. It was not done successfully, and wish to hold them liable for costs of the missed damage"

Bring that letter with a law firm's letterhead to BOTH the dealer and chyrsler, and then see you get what you want.

 

you need to find a new dealer.

I do agree w/ all other comments, it is 100% the BUYERS responsibility to validate that they are buying a clean car.

A car is the 2nd largest purchase most people ever make. Don't rely on the seller to make the transaction perfect otherwise the seller will always win.

 

I would call your local consumer affairs. thats ridiculous. I mean yes shame on you, but really!?!?!? you need to be looking up the fenders and pillars for bondo and signs of repair on a brand new vehicle? ABSOLUTELY NOT. i dont see how thats any different than a dealer lemon not to mention fraud. i'd have to say this is why more and more people are straying from american cars. its terrible

 

It sucks that the dealer would be so shady, but I worked in the court system (technology end) but still have sat in on a good many cases to know what flies and what doesn't in a courtroom.

You wouldn't have a snowball's chance in hell on collecting in court and just for the simple reason that you had every opportunity to inspect the vehicle before accepting delivery.

And I graduated high school in the mid '80s, not to mention both my grandfather and uncle were mechanics at the same Chrysler dealership (grandfather retired after 38 years there). The deal in the '80s is that they were caught in a federal government "sting" for disconnecting odometers on cars used by higher level management for special functions and selling them as new to the consumer.

Chrysler defended the odometer practice as a ''legitimate quality assurance program'' in which cars, selected at random, are driven by employees to test for defects. Chrysler said the average test drive for the cars was about 40 miles. The government indictment, however, estimated that the average "QA vehicle" was driven about 400 miles and some had minor damage inflicted that was simply covered up and not repaired properly.

The practice existed for years before Chrysler got indicted and these cars were commonly referred to as "brass hats" internally by all three automakers. It was common practice until the mid-80s. Interestingly, internal company memos at both GM and Ford showed that the practice was being terminated just months prior to the federal governments "sting" at Chrysler -- makes you wanna rub your chin and say "Hmmmm....".

I don't know if it's true or not, but supposedly the federal investigation started when a Missouri Highway Patrol officer pulled over a high level Chrysler VP for doing over 100 MPH on a road with a 55 MPH speed limit and the VP argued in court that it wasn't his fault as Chrysler disconnected the speedometer/odometer and he could not tell how fast he was going...

 

It always disturbs me when I read stories like this. As consumers, we often trust the people we buy from to have product knowledge, and understand that our hard earn money is just that...'hard earned'. When purchasing a new vehicle, we have an expectation that is just that...'New'.... and un-damaged.

Now, I don't live in a glass bubble, so I I understand completely the 'stuff happens', and vehicles can and will get damaged in the shipping process. I also know that many vehicles receive repairs right at the factory to correct manufacturing flaws. This is normal and acceptable, but it should be down at a level of quality to ensure the vehicle will meet the 'brand new' spec from even the most discriminating buyer.

I feel blessed to have the dealer I have. They won't even buff a scuff in the clear coat without disclosing it.

 

Sorry but I agree that you really should have looked over the vehicle better before signing on the dotted line. Chrysler is correct that each dealer is independently owned and operated. If Chrysler took responsibility for their dealers poor actions they would be needing another bail out. The vehicles are 'sold' as far as Chrysler is concerned the second they leave the assembly plant grounds to be shipped.

 

Some dealers have to eat damage like paint etc. unless they can prove it, you would think they would inspect the cars as they come off the truck, and don't accept damaged goods. I have found small issues after I get home which required the hood, rood, tailgate and two doors to be painted on my 2000 Dakota Patriot Blue....thin paint, it took 3 trips and then I finally got a lifetime warranty on the paint and rust because there were spots that they would not paint stating it is not required like on the bottom of the doors and where you actually have to bend down to see. It was a not transferable warranty, was actually just a file number that I was given by someone in Customer Service and it was the guarantee I asked for, I should have kept it, was guaranteed against fading even I could have kept that thing forever. I traded it on a 2003 Durango R/T gas guzzler.