I drive a 2010 ram 1500. Early when I got it I noticed a noise and took it in to get resolved. The service rep said there was nothing wrong. Over the years the noise got worse and I found out it was the wheel bearing. Time and time again I took my truck in to get the bearing fixed while it was under extended warranty but they didn't fix it for what ever reason. Now I had to take it to a mechanic who did fix it because the truck was no longer drive able. Problem is it cost me over $700 to fix the bearing. Why should I have to pay for a warranted part after several years of trying to get it fixed? The dealership said there was nothing they could do to reimburse but had they fixed in the first place then I wouldn't of had to pay for it. And yes my warranty is still good for an other 10000 km, I have documentation from the service garage stating that nothing was wrong with the bearing and I now have the shredded wheel bearing as proof of the problem.
I just want reimbursement. What should I do?

 

Moved to the correct section.

 

Originally posted by TNtech:


OK, so a dealer tells you the bearing is fine, then YEARS later it fails and you want to attempt to get reimbursed for it's failure? Yet, you claim that you still have warranty on the truck.....what am I missing here?

 

Yea..what he said

 

I do have a 6 year extended warranty up to 140000 km and I noticed the bearing problem a few months after I got my truck ( early 2011 ) that's when I brought it in to get fixed the first time. There were several other times I brought it in after that and they kept saying there was no bearing problem. What I'm trying to do is get a hold of someone from customer service or from the head office so I can state my case but can't seem to find any contact info. It's not like I didn't try to get it fixed it just didn't get done when I brought it to them. I was just wondering if anyone on this forum had an email or number I could call.