Bought Journey used a year ago. Backup camera started working intermittently about 3 months after purchase. Has now not worked at all for nearly a month. Was rear-ended about 4 months ago (minor damage) and reported to body shop, but was working fine then, so insurance would not cover repair. (worth a try anyway). Any advice?

 

Describe what exactly is "not working". Not turning on in reverse? Pool quality picture? etc.

 

Hi rogschumac,

We do have a STAR case on file for the 2012 Journey that your dealership would be able to access in diagnosing the vehicle for you. It is case # S1208000411. It involves checking the camera wiring and harness connector. This is for cameras that go out intermittently, so it's a bit different than what you're experiencing, but it may help!

Kori
Dodge Social Care Specialist

 

When I shift into reverse screen goes gray-blank, nothing showing at all. Shift back to drive, the screen returns to the normal icons. Touch feature on these icons is as should be, no problems.

 

I have the same issue. Picture is not so good as well. I'm thinking it's the camera. I had a broken wire in the wiring loom going from the back door to the car body which is covered in a rubber boot. I repaired this which was for the interior light on the back door and checked all the wires in the loom and all OK.
My camera comes on in reverse with a slight fuzzy picture and then when next time I'm in reverse it's a black screen.

 

i have the same issue as well. i have check the wiring in the door and cant find any issues. i have even had the camera image upside down???? sometimes it works and sometimes it doesn't.

 

Hello. I have a 2015 Journey Crossroad and mine has been doing this since October '17, or 4 months. It is a scattered image of reverse, back and white scatter lines or just black. Has anyone found the resolution? I thought that it may just be a loose wire but after reading some of the previous post, I'm wondering if it is a defect, for lack of better words.
I haven't had time to take it to the dealership bc of holidays and work.

Thanks in advance.

 

Hi Deena DB,

Sorry to hear about your concerns with your vehicle! If you decide to visit a certiied dealership and require further assistance please send us a PM with your VIN and let me know.

Andrea
Dodge Social Care Specialist

 

I have a 2011 Dodge Journey RT with the same problem. With a bit of cussing I found the problem. The fix requires electronics skills and specialized tools (solder station, microscope, and good soldering skills)

While I had an assistant in the driver seat with the car in reverse, wiggled the cable at the connector and at the camera with no video appearing. I tapped the lens housing and you could clearly see the video flash on / off, Indicating a break in the circuit somewhere.

I removed the camera, cut away the heat shrink, soaked the plastic seal with alcohol, and carefully used a razor blade to separate the housing to expose the circuit board.

The camera circuit board solder joints are flowed with lead free solder. Anyone you plays with electronics will hate lead free solder!

During inspection I found the following issues:
1. Cold Solder joints
2. Filter choke was separated from it's connecting pads from slamming the hatch too hard.
3. Header cable female pins had a loose connection

The fix:

Nothing on the circuit board is labeled. After a bit of research I found a replacement part from Digikey.495-4598-1-ND
B82787C0104H002CMC 100UH 150MA 2LN SMD AEC-Q200
1. I removed the old choke and solder in the new one. Glued with with UV cure glue to provide more support.
2. On the top side of the circuit board the inductor had a cold solder joint. Removed the inductor Re-flowed the part.
3. Directly soldered all cable wires to the mail header pins.

Re-assembled and glued/sealed the unit with UV cure glue (any plastic glue will work though).

Here are some pics... Sorry i didnt take a pic of the wires soldered to the heard pins...

 

2012 Dodge Journey bought used. Took it dealership on 3 separate occasions with the same issue...backup camera not working. The backup camera is tied into radio console so when in reverse it shows up with red lines, black screen, everything else works normal. 1st time, replaced camera (extended warranty). 2nd time, replaced radio console (dodge warranty). 3rd time, replaced camera (extended warranty). I dropped it off again yesterday and they called and said it was the wiring, extended warranty expired, $500.00. I called Chrysler for good will and I do not fall under the parameters (how many times does it have to break before they acknowledge an issue). I asked the service agent, were the wires checked when I brought it in for the 3rd instance, he replied, "I cannot answer that question." Guess replacing parts is cheaper and easier than finding out the underlying problem? Perhaps if they would have checked, they would have found the shorted wire damaged the camera and I could have gotten all items taken care of under warranty.