I HAVE A 2004 DODGE DIESEL FIRST HALF S/O ENGINE-IN A RAM 2500 P/UP THAT I PURCHASED NEW IN FEB 2004.I AM FAIRLY WELL VERSED IN THE MECHANICAL FIELD BUT DONT KNOW IT ALL AND AM LOOKING FOR OPINION AND ADVICE ON A PROBLEM WITH THE VEHICLE.AT 4300 MILES THE ENGINE SHUT DOWN WITH A MIL LITE-CODE P0606=ECM INTERNAL CRITICAL FAULT-THE DEALER REPROGRAMED THE ECM.THEN AGAIN WITH 11000 MILES THE SAME FAILURE AND THE SAME REPAIR--A REPROGRAM OF THE ECM.HAVING BEEN IN THIS FIELD 28 YEARS AFTER THE SECOND FAILURE I EXPLAINED TO THE SERVICE MANAGER THIS WAS NOW JUST A BANDAID REPAIR ON A DEFECTIVE ECM AND I WANT IT REPLACED---HE SAID THEY AGREE WITH ME BUT CAN ONLY DO WHAT THE CHRYSLER STAR TECH SUPPORT TEAM OKS.I MADE SURE THEY TOLD STAR IT WAS THE SECOND FAILURE IN 11000 MILES--WHICH THEY DID--REPLYING MAYBE NEXT TIME THEY WILL OK A REPLACEMENT.I ASKED THE MECHANIC AND SERVICE MGR IF THEY HAVE HAD ANY 3RD GEN DIESEL WITH EVEN ONE FAILURE LIKE THIS AND THEY SAID NO--WHICH I EXPLAINED SHOULD MAKE IT CLEAR TO A MECHANIC/TROUBLESHOOTER ITS A BAD ECM WITH A BAD MEMORY-THIS ALSO CONFIRMED BY A FRIEND WHO WORKS FOR CUMMINGS.I THEN CONTACTED CHRYSLER CUST SUPPORT-FILED MY COMPLAINT WAITED 1 MONTH CALLED THEM BACK AND THEY SAID THEY INVESTIGATED BY CALLING THE DEALER TO SEE WHAT THEY DID--THE DEALER SAID MY STORY AND A KID ON THE PHONE WITH NO MECH BACKGROUND SAYS THEY ARE OUR EYES AND EARS--SO WE ACCEPT THE REPAIR--SO MUCH FOR CHRYSLER CUST SUPPORT--THEY WOULD HAVE ASKED MANSONS MOTHER IF HE WAS GUILTY.SO ANY SUGGESTIONS TO BREAK THRU THE POLITICS OF WARRENTY REPAIR????????? THANKS JOEY

 

get the service manager at the dealership and chrysler support on a conference call and all parties can discuss politely.