How's this for customer (dis)service?
 

So....most of you know the LONG list of issues I've had with this truck. I almost traded it yesterday.......almost, I jsut couldn't bring myself to eat the loss I would get trading in a 6 month old truck.

I go out this morning, and as usual, I get a check engine light. I go to the dealer. I'm there about 2 hours and the tech calls me into the office; he's on the phone withSTAR customer service.

After explaining the long list of previous issues, the current issues, and the fact that I was about to send the final notice (for this issue anyways. I already sent one for the engine / tranny previously), here is the answer I get from the "oh-so-knowledgeable" STAR service rep.............."Well, I guess he'll jsut have to deal with the CEL."

WOW! I grab the phone from the tech, tell Mrs Genius to give me her name, number, and supervisors contact info along with a fax stating that is the companies offical answer. Promptly got a "click".

But, the tech was actually on his game and already had her name. Kudos to him.

Sooooo, out goes another letter to DC for a final fix or repurchase / replacement.

Joy!

RE: How's this for customer (dis)service?
 

dood, that is just WRONG!!! I'm amazed you havent gotten the BBB an ear full of this.

I can understand takeing it in the first time due to the tick you had. . .it seemed everything after that has just made things worse and worse.

RE: How's this for customer (dis)service?
 

Brother, I've had the BBB (worthless) in this, the GA State Office of Consumer Affairs (semi-helpful), the GA State Attorney General's Office (just as a cc in most of this as they only get involved if it actually has to go to court)

The reason say the BBB is worthless is this: 1 - the dealership is a member of the BBB and as long as they "respond" to an issue, the BBB considers it to have taken favorable action, and 2 - DC does not participate in the BBB infomal resolution process, they are one of the few that do not.

Believe me, I'm fixin' to stick it to DC now, as I now have the dealership on my side. Even they are calling BS on this.

RE: How's this for customer (dis)service?
 

thinking you could get a power wagon and have them shoehorn a diesel into it???:D

RE: How's this for customer (dis)service?
 

At this point, I do not want anybody from DC touching any part of my truck, unless it's handing me keys to a brand new one.

They wanted to keep it over night to "try a few things". I said, "What? Like cutting the wire to the CEL?" No thanks, I'll go the official route.

RE: How's this for customer (dis)service?
 

Have you tried contacting an Attourney yet about Lemon Law?

RE: How's this for customer (dis)service?
 

Seriously !!!!

At some point you hafta realize that contacting an attourney isyour only option now. Yhese guy'swill continue to spin your wheels forever. I'd either call an attourney, or put a call into these guy's ...

http://www.fiftiesweb.com/tv/a-team-1.jpg

RE: How's this for customer (dis)service?
 

Hahaha!

I have my own.

RE: How's this for customer (dis)service?
 

Dang, have you guys seen MR T lately. Time is not being nice to him.

RE: How's this for customer (dis)service?
 

man, I used to love that show as a kid,,,,, geez, that makes me feel old. But yeah,, Mr T. is lookin a bit rough these days. Speaking of rough aging,,, has anyone noticed pictures of our current president from when he was first elected and compared to now. He looks a little stressed, with a few more lines around his eyes and forehead,,,, I wonder why...............