Lot of places charge restocking fees, 20% is the going rate.
That said though in this day & age a lot of places have to go that extra mile to keep us PITA's happy

I for one did have a good experience with Hughes (Cdn distributor)
Few years back (just prior to everyone finding out SCT works) buddy got a FAST stand alone from KRC along with them modifying his harness.
Took them 1/2 a year to finally get them to return his harness after repeated calls.
Just the FAST took 4months to arrive cost him 2500+Cdn.
I got my FAST from Hughes Cdn distributor, to my door for $1975 Cdn incld tax.
Thats 500 & a lot of hassles I didnt have to go through. Put it towards their rocker & main girdles.
Only dealt with KRC once, took me 3months to the day to get my billet fuel rails. Charged me $450 with the June special that year. By the time they crossed the border & arrived at my door it wasnt too special at $654Cdn & a couple long distance calls to find out what was taking so long. Never dealt with Marty, Billy or whats her name since.

 

Also must love how the last time he was on here was " 05-25-2010 10:45 AM".

 

Marty and Billy have both left KRC, (retired I believe).

Its not even KRC any more, its Watson something or other, but the KRC web site still works.

Levi owns what's left with a partner.

 

Yeah I noticed that Watson deal yesterday
Sites not very user friendly

 

Yea apparently Hemifever owns KRC/watson now. That's what some people were saying in a thread awhile back.

 

Yea if you look on the website somewhere there is an explanation about it

 

The thing about customer service is that it's up and down. No company has perfect CS.

 

Might as well work it while you can!

 

+1 for the Air Gap Deal!!

 

Thats due to no company having perfect customers