P0753 - Transmission Overdrive
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Professional
Joined: Nov 2006
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From: Arizona
Sadly, the saga continues. Here is a quick summary of all that happened at the Tucson Dodge dealership:
They changed out transmission solenoids multiple times. Each time, replacing the transmission fluid. They changed out the PCM with a rebuilt one, still the same problem. I had to take the service manager for a drive, with his OBD and when I told him it was happening, sure enough it registered a code on it, even though he personally could not see the difference. So, their next solution was to hot wire a wire from the PCM directly down to the transmission solenoid. They originally left it dangling, but I took it back complaining about the whole thing and the fact that they broke one of the PCM connectors - their solution was to wrap the wire around the radiator hose and put mounds of electric tape on the connector. Sheesh.
So, I let the car basically sit in the driveway, mostly. Now, on my trip to Texas and guess what - the truck broke down. Took it to dealership and they said it is the transmission but are not sure which part is bad or if all is bad. They did say that none of it would be covered by the 'so-called' warranty on the original work because that was all electronic and now they believe it is mechanical.
Here is what I am being told - could be the torque converter, but they have to pull the transmission to see. It could be that the entire transmission is bad. So, another $1000 to $3300, depending on what is wrong. CRAP.
BTW, in between, multiple sensors went 'bad'. I replaced them myself.
I guess I should feel blessed that I got here without a road incident, but losing the van to the dealership again not only left me stranded in a place where I know no one, but it literally left me 'homeless' because I was camping in the conversion van. Now I have a rental car that I have to pay for and we shall see if I can sleep on the hard service of a hatchback.
I can't afford everything. Yeow.
I cannot buy a new truck near the price of fixing this, but I am really starting to think about putting this additional money into it. The original dealership issues have me running scared. This dealership says that if I go the $3300 route, it will be a 'new' transmission with a 3 yr warranty. But, I am afraid with that hot wire still on the van, they may say that this is enough to void any warranty if I ever have to claim on it.
They changed out transmission solenoids multiple times. Each time, replacing the transmission fluid. They changed out the PCM with a rebuilt one, still the same problem. I had to take the service manager for a drive, with his OBD and when I told him it was happening, sure enough it registered a code on it, even though he personally could not see the difference. So, their next solution was to hot wire a wire from the PCM directly down to the transmission solenoid. They originally left it dangling, but I took it back complaining about the whole thing and the fact that they broke one of the PCM connectors - their solution was to wrap the wire around the radiator hose and put mounds of electric tape on the connector. Sheesh.
So, I let the car basically sit in the driveway, mostly. Now, on my trip to Texas and guess what - the truck broke down. Took it to dealership and they said it is the transmission but are not sure which part is bad or if all is bad. They did say that none of it would be covered by the 'so-called' warranty on the original work because that was all electronic and now they believe it is mechanical.
Here is what I am being told - could be the torque converter, but they have to pull the transmission to see. It could be that the entire transmission is bad. So, another $1000 to $3300, depending on what is wrong. CRAP.
BTW, in between, multiple sensors went 'bad'. I replaced them myself.
I guess I should feel blessed that I got here without a road incident, but losing the van to the dealership again not only left me stranded in a place where I know no one, but it literally left me 'homeless' because I was camping in the conversion van. Now I have a rental car that I have to pay for and we shall see if I can sleep on the hard service of a hatchback.
I can't afford everything. Yeow.
I cannot buy a new truck near the price of fixing this, but I am really starting to think about putting this additional money into it. The original dealership issues have me running scared. This dealership says that if I go the $3300 route, it will be a 'new' transmission with a 3 yr warranty. But, I am afraid with that hot wire still on the van, they may say that this is enough to void any warranty if I ever have to claim on it.
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Professional
Joined: Nov 2006
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From: Arizona
I will talk to Chrysler dispute. I have a feeling that my journey is not done yet, though. I am going to check Monday to see what 'new' transmission would normally cost for this thing at another transmission shop in town here.
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Professional
Joined: Nov 2006
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From: Arizona
My journey was not done. I had to stay in a motel and pay for a rental car for a week while they put a remanufactured transmission into my van. NONE of it was covered on the original transmission work warranty because they said that this was mechanical and that the original was electronic repair.
They said that the pump shaft was stipped on the transmission and that the torque convertor was 'welded' on to the shaft. I had put on about 7000 miles on the van since the original work. I am thinking that it could be the 'hot wired' electrical wire that may have caused the problem. I asked the second dealership to fix it. Their resolution was to wrap it in a plastic shroud, only. At the bottom of the van, they wrapped the wire in electrical tape at the connector. The remanufactured transmission came with a dented pan. And, they pulled out another of the PCM plugs and left it broken.
Second Dealership work:
http://s284.photobucket.com/albums/l...view=slideshow
First Dealership work:
http://s284.photobucket.com/albums/l...view=slideshow
They said that the pump shaft was stipped on the transmission and that the torque convertor was 'welded' on to the shaft. I had put on about 7000 miles on the van since the original work. I am thinking that it could be the 'hot wired' electrical wire that may have caused the problem. I asked the second dealership to fix it. Their resolution was to wrap it in a plastic shroud, only. At the bottom of the van, they wrapped the wire in electrical tape at the connector. The remanufactured transmission came with a dented pan. And, they pulled out another of the PCM plugs and left it broken.
Second Dealership work:
http://s284.photobucket.com/albums/l...view=slideshow
First Dealership work:
http://s284.photobucket.com/albums/l...view=slideshow
Last edited by lanesharon; Jan 11, 2013 at 06:29 PM.
Legend
Joined: Mar 2011
Posts: 8,914
Likes: 4
From: Fredericksburg, Virginia
There is a member, usually hangs in the 4th Gen Section I think, username is Dodge Cares or something like it, you might find him and send him a PM, he might be able to help you get on the right track with Dodge.
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Joined: Nov 2006
Posts: 135
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From: Arizona
I emailed Chrysler:
"In December 2011, I took my 2000 Dodge Conversion van into a local dealership (Tucson Dodge) because my van was throwing a P0753 code and not going into overdrive. They charged me about $750 to change 2 soloenoids. I returned to the shop to pick it up and within 10 miles of leaving, the van was doing exactly the same thing. Had to take it back. They had it for a couple more days and changed another solenoid charge was $128. I had to take the van back twice more, where they 'rechanged' parts. The dealership decided that it was the PCM. They gave me a 'deal' on having it refurbished. Another $414 and two broken PCM clips. It still didn't work well, so they removed a wire from the new PCM and wired it directly into the transmission, bypassing any other relays or solenoids that might be necessary. That corrected the problem, but they left the wire dangling. Took it back again and their solution was to wrap it around some hoses. I finally gave up. All of this took sevral months, a number of trips and rental cars. Each time I took it back, they put the same mechanic on the problem. (I had to use electrical tape to hold down the PCM connectors.) I have all copies of this activity and pictures.
A few thousand miles later, while visiting Texas, the car started to make a grinding noise. That went away but a mile down the road, the van totally stopped. Absolutely no DTC codes, but not sure that would happen with the 'hot wired' wire. I was towed into the dealership (Bounds) in Livingston TX. Another week in the shop, with a stay in a motel and a rental car that I had to pay for, and another $3600 for a remanufactured transmission. At first, they thought it was the torque convertor. But, they could not find any codes being set.
I asked them to correct the 'hot wire' situation while they were changing out the transmission, but they merely wrapped the wire in plastic. Wire is wrapped with electrical tape down at the transmission. In the process, they pulled further on the PCM connectors and left them pulled out again. They also put a transmission pan on the transmission that was dented (not my original). I have pictures of this.
I asked Bounds why this was not covered on the original service guarantee from Tucson Dodge and they said it was because this was mechanical, not electronic. My feeling is that this wire may have actually caused the problem. Also, I paid for work and solenoids, initially, that were replaced by putting in the new transmission. It is like double chargin me.
I belong to the Dodge Forums and the mechnics there told me that I should talk to Chrysler Dispute Resolvement. If this is not the correct place to be doing this, please let me know."
"In December 2011, I took my 2000 Dodge Conversion van into a local dealership (Tucson Dodge) because my van was throwing a P0753 code and not going into overdrive. They charged me about $750 to change 2 soloenoids. I returned to the shop to pick it up and within 10 miles of leaving, the van was doing exactly the same thing. Had to take it back. They had it for a couple more days and changed another solenoid charge was $128. I had to take the van back twice more, where they 'rechanged' parts. The dealership decided that it was the PCM. They gave me a 'deal' on having it refurbished. Another $414 and two broken PCM clips. It still didn't work well, so they removed a wire from the new PCM and wired it directly into the transmission, bypassing any other relays or solenoids that might be necessary. That corrected the problem, but they left the wire dangling. Took it back again and their solution was to wrap it around some hoses. I finally gave up. All of this took sevral months, a number of trips and rental cars. Each time I took it back, they put the same mechanic on the problem. (I had to use electrical tape to hold down the PCM connectors.) I have all copies of this activity and pictures.
A few thousand miles later, while visiting Texas, the car started to make a grinding noise. That went away but a mile down the road, the van totally stopped. Absolutely no DTC codes, but not sure that would happen with the 'hot wired' wire. I was towed into the dealership (Bounds) in Livingston TX. Another week in the shop, with a stay in a motel and a rental car that I had to pay for, and another $3600 for a remanufactured transmission. At first, they thought it was the torque convertor. But, they could not find any codes being set.
I asked them to correct the 'hot wire' situation while they were changing out the transmission, but they merely wrapped the wire in plastic. Wire is wrapped with electrical tape down at the transmission. In the process, they pulled further on the PCM connectors and left them pulled out again. They also put a transmission pan on the transmission that was dented (not my original). I have pictures of this.
I asked Bounds why this was not covered on the original service guarantee from Tucson Dodge and they said it was because this was mechanical, not electronic. My feeling is that this wire may have actually caused the problem. Also, I paid for work and solenoids, initially, that were replaced by putting in the new transmission. It is like double chargin me.
I belong to the Dodge Forums and the mechnics there told me that I should talk to Chrysler Dispute Resolvement. If this is not the correct place to be doing this, please let me know."
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Professional
Joined: Nov 2006
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From: Arizona
And, this was their response:
Thank you for your recent contact regarding your vehicle. We fully appreciate your concern, particularly in view of the expense and inconvenience involved, however, we are unable to accommodate your request for out-of-warranty consideration. The vehicle has exceeded the time and/or mileage limitations of the warranty (or warranties) we offered on the vehicle at the time it was purchased. Although we are unable to provide a more favorable reply, we appreciate the opportunity to review your request.
Thank you again for taking the time to communicate with us. We're sorry we cannot provide a more favorable reply.
Sincerely,
Sarah
Customer Service Representative
Dodge Customer Assistance Center
For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 22979094
EMAIL CASE NUMBER: 2782262
REPLY LINK: http://www.chrysler.com/wccs/brand_f...799V51423L0KM&
Thank you for your recent contact regarding your vehicle. We fully appreciate your concern, particularly in view of the expense and inconvenience involved, however, we are unable to accommodate your request for out-of-warranty consideration. The vehicle has exceeded the time and/or mileage limitations of the warranty (or warranties) we offered on the vehicle at the time it was purchased. Although we are unable to provide a more favorable reply, we appreciate the opportunity to review your request.
Thank you again for taking the time to communicate with us. We're sorry we cannot provide a more favorable reply.
Sincerely,
Sarah
Customer Service Representative
Dodge Customer Assistance Center
For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 22979094
EMAIL CASE NUMBER: 2782262
REPLY LINK: http://www.chrysler.com/wccs/brand_f...799V51423L0KM&
Legend
Joined: Mar 2011
Posts: 8,914
Likes: 4
From: Fredericksburg, Virginia
That sucks. Honestly, you might have to consider talking to a lawyer about your situation. Maybe a few phone calls from your attorney to the right people at Chrysler could get you favorable results.