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Crap. They can't get the spacers in. they can't compress the spring to get the bottom bolt in. apparently they don't know about the pry bar method and they refuse to try for fear of damaging something. at least the bolts will be loose now so I can install them myself.
there was no real trick. i just pulled down on the lower a arm until i got it lined up and then i had a buddy twist the shock while i slipped the bolt right in. easy as pie. think it took an hour or so for both sides.