3rd Gen Durango 2011+ models

New member and R/T owner

Thread Tools
 
Search this Thread
 
Old Oct 4, 2011 | 08:15 PM
  #11  
TonyCrew's Avatar
TonyCrew
Professional
Joined: Aug 2011
Posts: 132
Likes: 0
Default

Originally Posted by 2011HEAT
Wow! I was abou to close a deal on my first R/T. Dealer got it on a dealer trade about 25 miles away. It showed up dirty (I asked not to have it washed since I hand wash all my cars) looked like it had been driven in mud. I also noticed it had 500 miles on it. Red flag, my first thought was a demo car and about 10 different people including the sales guys saying "lets see wht this baby can do!" I was not comfortable paying for a "brand new" SUV that was not IMO brand new. Went to another dealer and picked one up with 50 miles on it....

Take yours back!
original dealer is BS'ing you. i would bet all i own that your truck was given to someone that either A) couldn't get the financing and had to return it or B) it was not fixed to their satisfaction and the dealer either gave them their money back (if any) or put them in a new one... I'm telling you to back out of the deal ASAP...

after reading my post, what is your "gut" telling you happened..
 
Reply
Old Oct 5, 2011 | 04:15 AM
  #12  
2011HEAT's Avatar
2011HEAT
Professional
Joined: Aug 2011
Posts: 148
Likes: 3
From: Nassau County, NY
Default

shark - I shared my experience to say that you should not be okay with anyone one of those listed issues on a new car purchase regardless of the negotiated price. Don't feel bad about complaining on any of the issues. Dealer didn't feel bad about giving you the car with all the issues and taking your money. Don't be silent, go in and point out each issue and make them do something about it or raise hell.... Sandpaper on my new paint? NO WAY!!!

Awesome color and good looking car in the pic though....
 
Reply
Old Oct 5, 2011 | 08:47 AM
  #13  
shark75's Avatar
shark75
Thread Starter
|
Registered User
Joined: Oct 2011
Posts: 22
Likes: 0
Default

I am taking the car in tomorrow to have the two interior pieces repaired, the steering wheel "clunk" looked at (there is a TSB for this), the paint imperfections looked at, and the exhaust adjusted. I'm not concerned with the miles...it is a daily driven vehicle. It is not a collector edition / performance vehicle. If this was a brand new vette or viper I may be concerned, but not so much on a SUV. I will get all the issues resolved, but at this point I am not interested in returning it and looking for something else. My wife is actually happy with the car, and that out weighs 600 miles.
 
Reply
Old Oct 5, 2011 | 12:27 PM
  #14  
kingofwylietx's Avatar
kingofwylietx
Professional
Joined: Aug 2011
Posts: 230
Likes: 0
Default

In the overall scheme of things, 600 miles is irrelevant. However, the warranty is there for a reason and they should get it all taken care of for you.
 
Reply
Old Oct 5, 2011 | 10:22 PM
  #15  
IndyDurango's Avatar
IndyDurango
Champion
Joined: Jun 2006
Posts: 4,822
Likes: 4
From: Indiana
Default

+1 king.

Just an SUV? Blasphemy shark.
j/k LOL

IndyD
 
Reply
Old Oct 6, 2011 | 09:45 AM
  #16  
mgrin306's Avatar
mgrin306
Registered User
Joined: Oct 2011
Posts: 10
Likes: 0
Default

I have a 2011 R/T and it had 200 miles on it, but it had been transferred from another dealership 190 miles away, so I had no problem with it. I don't think you're going to get a perfect new vehicle in reality. I have noticed the exhaust tips on mine aren't aligned equally also and will have them fix it when I go in for my first oil change. One thing I don't understand is why there isn't an option for door molding. That's the first thing I did to mine. There are just too many idiots out there that don't care if they bang the side of your new vehicle with theirs.
 
Reply
Old Oct 6, 2011 | 10:16 AM
  #17  
shark75's Avatar
shark75
Thread Starter
|
Registered User
Joined: Oct 2011
Posts: 22
Likes: 0
Default

Originally Posted by mgrin306
I have a 2011 R/T and it had 200 miles on it, but it had been transferred from another dealership 190 miles away, so I had no problem with it. I don't think you're going to get a perfect new vehicle in reality. I have noticed the exhaust tips on mine aren't aligned equally also and will have them fix it when I go in for my first oil change. One thing I don't understand is why there isn't an option for door molding. That's the first thing I did to mine. There are just too many idiots out there that don't care if they bang the side of your new vehicle with theirs.
What type of door molding did you install? I had thought about this as well. Do you have any pictures?
 
Reply
Old Oct 6, 2011 | 12:20 PM
  #18  
mgrin306's Avatar
mgrin306
Registered User
Joined: Oct 2011
Posts: 10
Likes: 0
Default Door molding

Shark, the door molding I got is Chromeline. Sorry, no pics, but they do have some on the website. If you do get them, I'd recommend not installing them per instructions. I'd suggest you hang them with masking tape where you want them to be, pull off the 3m tape, then install from top of molding to the bottom, not starting at the end. Once they are stuck, they are there to stay, no starting over. They do look good though. They are body color with a narrow chrome strip.
 
Reply
Old Oct 6, 2011 | 12:32 PM
  #19  
mgrin306's Avatar
mgrin306
Registered User
Joined: Oct 2011
Posts: 10
Likes: 0
Default

Shark, my R/T is the same color as yours. I have also ordered a bug deflector, not that I care about bugs, but I do care about chips in my hood from all the highway driving I do. I don't know until I get it what it will look like. I had Line-x spray a bra on my silver dodge dually to cover up the chips on the hood and fenders. That worked great. Until you got up close it liked a slip-on bra, but was permanent. I may look into doing something like that to the R/T.
 
Reply
Old Oct 6, 2011 | 01:11 PM
  #20  
shark75's Avatar
shark75
Thread Starter
|
Registered User
Joined: Oct 2011
Posts: 22
Likes: 0
Default

Just got the Durango back from the dealer for the warranty items. They replaced the broken sill plate and jack cover, so all is well there. They sent the car to the body shop for the paint irregularities and the staple through the bumper. The only update I got was that they photographed them. Everybody was on lunch, so I need to call back later to find out an action plan. They drove the vehicle into their test bay and stated that there is no problem with the steering shaft. I showed them the TSB, explained to them the clunk that is felt when braking and going over bumps, and showed the manager the intermediate shaft the does not have the "green" dot of approval. He has placed an order for the new shaft, and will install when it comes in.

The part the bugs me the most is the exhaust. They admit they are not aligned, but also state that they are all like that, so it must be correct. I walked on the lot and saw 3 other Hemi D's that all looked perfect compared to mine. I measured mine and they are off by 1"...more to come on this one.

Filled her up for the first time on the way back from the dealer. I went 241 miles, and she drank 17.6 gallons (13.69mpg's). Hope it gets better from here.
 
Reply



All times are GMT -4. The time now is 05:59 PM.