Lift Hatch Won't Close on 2011 Durango
#1
08-26-2012, 10:39 PM
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Lift Hatch Won't Close on 2011 Durango
The lift hatch on our 2011 Durango won't close on hot days with the outside temp above 80 degrees. It will open but you have to manually close it. In the garage, with the temp lower and on cooler days, it works fine. I've taken it to the dealer multiple times. They replaced the lift strut and motor. Last week they found and fixed a short but that didn't fix it.
#2
08-26-2012, 11:16 PM
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#3
08-27-2012, 10:03 AM
Champion
The lift hatch on our 2011 Durango won't close on hot days with the outside temp above 80 degrees. It will open but you have to manually close it. In the garage, with the temp lower and on cooler days, it works fine. I've taken it to the dealer multiple times. They replaced the lift strut and motor. Last week they found and fixed a short but that didn't fix it.
David,
Did they flash the liftgate module? There was a service bulletin that may help with your issue. TSB below.
NUMBER: 08-062-11
GROUP: Electrical
DATE: November 23, 2011
SUBJECT:
Flash: Power Liftgate Module Software Enhancements
OVERVIEW:
This bulletin involves flash reprogramming the Power Liftgate Module (PLGM) with new
software. This new software includes the addition of functional DTCs.
MODELS:
2011 (WD) Durango
2011 (WK) Grand Cherokee
2011 (W2) (CKD) Grand Cherokee
NOTE: This bulletin applies to WD, WK, and W2 vehicles built prior to June 26, 2011
(MDH 0626XX) equipped with Power Liftgate (sales code JRC).
NOTE: If the vehicle was built before September 3, 2010 (MDH 0903XX), please refer
to Service Bulletin 08-007-11.
SYMPTOM/CONDITION:
When diagnosing a power liftgate complaint, there will be no active or stored Power
Liftgate DTCs associated with this condition.
DIAGNOSIS:
Before attempting to diagnose a customer complaint, perform the software flash update.