I heard the part was 1200ish on here, and I'd find it hard to believe between labor, taxes, and other charges id be out the door for less than $1600

 

I was quoted 1300 parts before they found out I had an extended warranty.

 

Based on this unless you get a good will at this point it would not be covered on the basic warranty - 3/36. Did you get an extended warranty?

I had not gotten an extended warranty on recent vehicle purches until this Durango. With all the electrical goodies I just had a sense about an issue arising. Thank goodness I did.

 

I'm not sure - I would need to check. It came with some courtesy service plan that expired last year (all maintenance was free). That aside, I still don't understand why Chrysler isn't addressing this as it appears to be a huge and widespread problem.

 

The last 2 I've put on were around $840.00 for the part. That's retail.


A 2011 and a 2012.

 

At $1,100 a pop that's a 24 percent profit margin for the local Dodge store; at $1,300 the profit margin is 36 percent.

 

The $840 he said was retail proce, meaning that's what it will cost the customer. The dealer cost is probably $500-$600. And I understand a dealer has to make money and parts is typically where all of the markup is at.

My issue is with Chrysler not replacing this all under "good faith" considering how many issues they've had.

For example, I do heating and cooling, and I can't tell you how many txv's I've changed of Carrier. And the part is almost always covered regardless of the equipments warranty because the manufacturer knows if they stick the part cost to all of the customers, they'll lose business on the next sale and get a bad word for their cust. service.

 

Agreed I own a HVAC company and I cant tell you how many TXV's we did this year under warranty. Carriers TXV's are all made like **** now
STEVE

 

Trane's aren't much better, but they're easy to change. At least the equalizer tube isn't sweat in like Carrier.

 

Seems like the capacitors are always the weakest link on all if my ac units.