USB port not working?
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Joined: Dec 2017
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USB port not working?
Took delivery of a 2018 Durango R/T on Saturday. Spent afternoon Sunday breaking engine in and setting up various settings. Ran into problem with the USB ports, the 2 near the shifter at the bottom of the front console. Whatever I plug into it, I’m not getting any connection or charging power. I tried 2 iPhones, 2 different cables, and 1 Samsung with 2 different cables - all of them in either ports. The 12V power plug in the center console has power, but come to think of it, I don’t think I tried the 12V plug by those 2 USB ports (not sure if it’s pertinent or not...)
Manual says upon connecting a phone, either Apple CarPlay or the Android Car app will start. But alas, nothing.
any ideas?
Manual says upon connecting a phone, either Apple CarPlay or the Android Car app will start. But alas, nothing.
any ideas?
Thread Starter
|
Registered User
Joined: Dec 2017
Posts: 3
Likes: 0
USB port not working?
Took delivery of a 2018 Durango R/T on Saturday. Spent afternoon Sunday breaking engine in and setting up various settings. Ran into problem with the USB ports, the 2 near the shifter at the bottom of the front console. Whatever I plug into it, I’m not getting any connection or charging power. I tried 2 iPhones, 2 different cables, and 1 Samsung with 2 different cables - all of them in either ports. The 12V power plug in the center console has power, but come to think of it, I don’t think I tried the 12V plug by those 2 USB ports (not sure if it’s pertinent or not...)
Manual says upon connecting a phone, either Apple CarPlay or the Android Car app will start. But alas, nothing.
any ideas?
Manual says upon connecting a phone, either Apple CarPlay or the Android Car app will start. But alas, nothing.
any ideas?
Champion
Joined: Jul 2011
Posts: 3,053
Likes: 28
From: Mopar HQ
Took delivery of a 2018 Durango R/T on Saturday. Spent afternoon Sunday breaking engine in and setting up various settings. Ran into problem with the USB ports, the 2 near the shifter at the bottom of the front console. Whatever I plug into it, I’m not getting any connection or charging power. I tried 2 iPhones, 2 different cables, and 1 Samsung with 2 different cables - all of them in either ports. The 12V power plug in the center console has power, but come to think of it, I don’t think I tried the 12V plug by those 2 USB ports (not sure if it’s pertinent or not...)
Manual says upon connecting a phone, either Apple CarPlay or the Android Car app will start. But alas, nothing.
any ideas?
Manual says upon connecting a phone, either Apple CarPlay or the Android Car app will start. But alas, nothing.
any ideas?
If you decide to visit your local dealership for further diagnosis I'd be happy to offer assistance if needed, just send us a PM with your VIN and let me know!
Andrea
Dodge Social Care Specialist
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Joined: Dec 2017
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Resolved - after recommendation from another forum, I gingerly pulled the bottom piece of the center console and eventually found a loose connector. Clocked it back in place and it worked. The bigger clue I missed was that the USB ports were not illuminated at night. Thus meant that they weren't connected at all...