We have a 2015 Durango Limited with Uconnect 8.4. About a year or so ago, Uconnect intermittently failed to come on when the vehicle was started. Apart from the inability to access any of the controls, this also meant that the backup camera did not function. In the past year, the problem has persisted and grown to the point that the delay happens almost every time, and can last anywhere from 10 seconds to 45 seconds. When brought up to Dodge dealerships in both the Phoenix, AZ and the Albany, NY areas, the technicians thought that the latest Uconnect update would fix the issue. Well, after I installed the last update, the problem is still there. Has anyone run into this kind of issue or have any words of wisdom? Thanks

 

I have had issues when the whole screen would reset but today I start the car and have a green screen. I just got this car in May. I shut the vehicle off twice and still a green screen

 

Hello @Thevonroenns @BlackButtaFly911 @gursuc --

We see you might be experiencing some concerns with your Uconnect system. If you're still experiencing these concerns and would like us to look into it for you, please don't hesitate to send us a private message with your VIN and any additional details/documentation that will help us get a better understanding of your situation. We want to help get things back in working order!

Thanks,

Courtney
Dodge Cares

 

I found this link about re-booting the UConnect system.
https://www.torquenews.com/3768/owne...connect-radios
Hopefully it helps. Below I copied the portion about re-booting. An alternative may be to pull the fuse that powers the UConnect (rather than disconnecting the battery).

Tricks to reboot the Uconnect system on the 2017 Ram 1500

Jockey points out that all computers need a little help sometimes. “It is a computer so a re-boot sometimes works. If anyone can explain why you have to do that I'd be ever so grateful.”

Great idea but how do you reboot the system? TS asked the service representative on the phone and the answer was surprisingly low-tech. “The guy says "Well, you could unplug the battery when you get home" lol Thanks for the re-set tip!”

Disconnecting the battery may be low-tech but it works. I learned that the hard way when the MyFord Touch system went haywire on a Ford Fusion, we had rented. It isn’t pretty but it works in a pinch.

AJ has the best advice about how to handle rebooting the system. He learned it from a service tech after his radio locked up in his 2016 Ram 1500. “A similar thing happened to me a year ago with a new 2016 LongHorn as I left the dealership with it. I didn't notice it for a few miles because I was concentrating on navigating the interstate system in OKC, but when I went to change the station or work with the nav system, it was frozen. I called the dealership and they put me through to service. The best he could offer was "it must be downloading an update" and then said to shut the vehicle off and see if it was frozen when I restarted. It worked fine when I restarted the vehicle and never gave me another problem. You can manually reboot the nav system by pushing in on the center of the volume and tuner ***** at the same time and holding them down for a few seconds. You should see the system power down and then boot back up. Hopefully yours will be a very limited experience as well. My other units have all performed with no issues at all. Best of luck with it.”

Now that is great advice to know! I wonder if that same rebooting helps at all with the Navigation system that has given people fits. At least if your radio freezes up, this is an approach to try.