I have a 2017 Durango when I am coming to a stop, it often downshifts so hard you can feel the car jolting throughout and actually hear it as well. It is so bad that other drivers will often look at me bc their window is down and they heard it! Once we all looked up because it jolted so hard we thought someone had rear ended us! I have taken the car to two different dealerships and they tell me there is nothing wrong and it’s just the way it is. This can’t possibly be true I had a 2011 before with no issues at all. Please someone help me! I owe too much money to trade it away and I would dare say another dealership would not want it with the way it drives.

 

Have you actually demonstrated the issue to the dealer service dept.? Taken them for a ride and show them first hand?

 

This sounds pretty similar to a rather common complaint with 2016 and newer Ram 1500s with the 5.7L and 8-speed transmissions. There the dealers seem to claim they've never heard of the issue, even though several forum members have encountered it and complained to their dealers. Two of my co-workers have the issue with their 2016s. For one of them the dealer re-flashed the transmission control module which helped a lot, but didn't totally fix the issue.

-Rod

 

The last time I was there, they drove it and told me of course they couldn’t replicate the problem. I told them I wanted to drive them around and show them, they were then “too busy” to go.

 

Find another dealer.

 

for sure