My 2003 Dodge ram 1500 4x4 Quad cab has had both front hub bearings replaced. One of the sides they charged me $460.00 to do the work.

I alsohad my frontright drive shaft replaced picked it up at 4:30 pm and left that night for vacation. Only drove the truck for about4 hours and the entire rear burned up. Melted the Speedo sensor and ABS sensor. Left me stranded on the Penn turn pike.

Chrysler has been nothing but a bunch of jerks to deal with.

My last1989 Chevy truck I sold with 196,000 miles to my friend and he is still driving it today.

Oh I forgot to mention my Dodge ram only has 39,000 miles on it right now. ThePassenger side frontbearings failed at 20,000 miles. Passenger side drive shaft failed at 37,384.Rear burnt up at 37,647. Driver side front bearings failed at 38,250

Other problemsIhad it in for wheredoor rattles3 times.Seat motor was loose. Door seals were both replaced and a power steering leak.
I definitely wont buy anotherDodge in the future.


[IMG]local://upfiles/32481/E31FE7FC9EC24CA0B91C82298EB1F30C.jpg[/IMG]

 

You might wanna look into your local lemon law...

 

Ironically, car dealers/MFGers are in the market to MAKE money, not give it back, or spend it fixing cars for free. With that being said, I'm not advocating at all that it's right, just making a point.

I worked in the car industry a long time. It's a game, and the customers are the ones that suffer most of the time, because some dealerships lie, misinform and scam honest customers, because it's a common practice, and at times, their told to do it. I was....

The name of the game is sell the car/truck, and make it difficult to almost impossible to honor warranty work, because that's not making the dealership profit, rather doing things for free....

To me, that's the difference between adealership and a great dealership. I've yet to have an issue (6 cars) with my local dealer. My truck goes in for warranty work Monday, now that you mention it....[:@](LSD rear issue, unremedied by DC yet)

Recalls are mandated by the Federal Government (NTHSB) almost all the time. It means that enough failures have to occur, and have the failure be serious enough that major bodily injury or death has to or will occur. Mitsubishi hid numerous failures for years and it never got reported. One of them were gas tank straps that broke, allowing the tanks to drop on the street.... It never got marked as a recall.

Premature bearing failure *could* be seen as not life threatening, because 99% of the time, the bearing fails and grinds, and doesn't just rip from the carrier and cause a sudden incident. If it happens past a certain point (read: out of warranty) then the MFGer pretends it doesn't exist and doesn't fix it for free....

Have you ever walked into a dealership Service Department and told them of a problem and had them say, "Oh...GOD YES....That happens all the time!!! That part SUCKS!!" Harldy......[:'(]

I agree with Hanson, in that you have avenues to pursue, to get things corrected. It's not going to happen overnight, and it's more then likely to be a PITA, but if you want satisfaction, it's all part of the game.

FWIW, it's not JUST Dodge.... it's almost every manufacturer and dealership that you have to deal with. Dealerships are told what to do in a lot of cases, and the dealership owners dictate that, as does the warranty reps. It's not pretty...

Safety issues can be directed towards NTHSB, and your reginal rep for DC. There are complaint settlement papers that should have come with your truck, for instructions on how to handle a dispute with a problem and the MFGer.

If all else fails, se an Attorney, and pay a nominal fee to have him send your dealership a letter, and see if that lights a fire under their ***. It usually does.....

Good luck.

 

mrneg9.Both front hub bearings went bad on my 03QC 1500. First one at 30,070 miles, bearingseperated causing a tow situation. Dodgepaid forthe towof the truck. Paid$613.89 to have it replaced, plus $275.00 to tow my snowmobiles and trailer home. Second one went soon after. It started vibrating at 31,082 miles. That one cost me $568.40 to be replaced. Each time I had to wait 1 week for the dealer to order the part.
Dan

 

hmmmm....maybe by me being on here during the day at work the boys upstairs are watching this and will take note lol.....i'll comment when i get home lol

 

actually dealerships make more money on warranty repairs than non-warranty, at least in 1989. i worked at one in '89 and back then the warranty work was about $46/hr. while non warranty was about $37/hr.
the manufacturer is the one that would lose the money but they probably have a blanketinsurance policy to cover warranty claims.
i had a new '96 windstar that had a bad tranny. i knew the service manager (worked with him in '89) and he told me the warranty company wanted to see the trans innards before they would cover the claim (probably because they had replaced the engine about 6 months earlier at 70,000 miles). after their inspection they paid for the repairs.
i will add that i am a hardcore GM guy but i couldn't pass up the deal on my Ram and my wife had to have a commander but my '96 GMC with 144,000 miles ran like new and had minimal rust on it. after a week i haven't had any issues with the Ram and hopefully it stays that way.
i do know how loyal car owners can be and i'm not bad mouthing anyone (except Ford). i just happen to have had good luck with all of my chevys and bad luck with all of my fords. as for dodge, i had an '85 truck with over 100,000 that was a great truck. i also had a 99 durango before the commander that was always giving me problems (all of the soft plugs leaked, heater core leaked and the reverse quit working at 80,000 miles).

 

It would help alot if when posting problems with your vehicle, that you state the Model/Engine/Year of your vehicle. It helps others to determine if it's a isolated problem, with a specific Model/Engine/Year vehicle or a wide spread problem.

 

I can't see that. At best, they break even. You're forgeting that although they may get a slightly elevated labor rate, they make nothing on the parts, since you can't charge the MFGer 40-50% mark-up that you would a customer, and you only get paid flat-rate labor rates, even if the warranty job takes longer.

I could be wrong...

 

According to

mrneg9: My 2003 Dodge ram 1500 4x4 Quad cab

The Vehicle is a 2003 Ram 1500 QC 4x4. That covers Model and year... and if you look at his pic you can see the pretty HEMI logo on the front fender. So he DID provide all the information needed... Just made someone look for it is all.... Although he MAY have tricked us and put in a 6.1L HEMI in it ... butI doubt it

and about the 1989 Chevy truck ... Yr/Mk/Eng..... Who cares LOL it is a chevy

 

I would not buy from Dodge nowing what I know now about their dealer network. They are MUCH WORSE than Mazda and honda who have owned up and addressed even minor issues.

The tranny on my new dodge grinds and whines and they have told me they all do that. I'm going to have to pursue lemon laws. If the dealer would honor warranty work id be happy to keep the truck but with spotty quality and a highly dishonest network, ownership is going to be too painful.

Not all dealers are this way.