Does dealer hassle you about mods for warranty work
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Professional
Joined: Dec 2007
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Does dealer hassle you about mods for warranty work
My understanding of the law (at least in California) is that if they determine the modification caused the problem work wont be covered under warranty, otherwise it has no negative affect.
Has anyone had bad experiences with mods and warranty repairs?
Has anyone had bad experiences with mods and warranty repairs?
DC Insider
Joined: Aug 2005
Posts: 2,681
Likes: 1
From: cedar falls, ia
RE: Does dealer hassle you about mods for warranty work
yeah thats pretty true...some crooked dealers will try and say that your mods caused the problem when they clearly didn't and most people will just go with it because they don't know any better
Administrator
Joined: Jul 2007
Posts: 24,686
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From: South Georgia/East Florida
RE: Does dealer hassle you about mods for warranty work
+1
I had a buddy of mine with a Ford F-150 that had tranny issues at two years and 31k miles.The dealer's service manager told him that since he had a cat back exhaust it constituted modifying his truck and that the estimated $1200 bill would not be covered under warranty.
He was so pissed he called me from his wife's car in the parking lot. I told him to go inside and tell the service mgr. that he just got off the phone with his atty, and his atty advised him that they would be getting a letter referring to the Magnuson/Moss Act whereby, a law suite would be filed. The service mgr. told him it would not be necessary, as he had "just" gotten off the phone with the regional rep, and they agreed, in the "essence" of good customer relations, to fix it under warranty. YEA, RIGHT!!!
I had a buddy of mine with a Ford F-150 that had tranny issues at two years and 31k miles.The dealer's service manager told him that since he had a cat back exhaust it constituted modifying his truck and that the estimated $1200 bill would not be covered under warranty.
He was so pissed he called me from his wife's car in the parking lot. I told him to go inside and tell the service mgr. that he just got off the phone with his atty, and his atty advised him that they would be getting a letter referring to the Magnuson/Moss Act whereby, a law suite would be filed. The service mgr. told him it would not be necessary, as he had "just" gotten off the phone with the regional rep, and they agreed, in the "essence" of good customer relations, to fix it under warranty. YEA, RIGHT!!!