Originally Posted by andreas

I've requested clarification from NHTSA on what type of price the appraisal will be based - trade-in or??? Purchase Price as per their definition would NOT be trade-in but the resale value, i.e. in a sale to a private party.

Originally Posted by carlg

Yes, I don't think anyone knows anything about this. I called my local dealer and they didn't even have a clue that there was even a buyback program. The only thing they knew about was the special incentive.

I called NHTSA to see if I can get some information and they were also kind of clueless. I was trying to find out how exactly the fair market value was to be determined. A previous poster on this thread suggested that the fcarecall website amount is wrong. NHTSA told me that they and Chrysler agreed to a formula to calculate value, but she did not know the formula and she told me I had to get the formula from Chrysler.

Originally Posted by andreas

My '12 RAM3500 qualifies for the buy-back because I haven't had the N49 recall done (left tie rod could break). The official start of the buy-back is tomorrow, Oct 1st, 2015. I do want to sell my truck back because I'm not too happy with how many things have broken on it and the really bad fuel economy compared to my previous 5.9 Cummins. I got my letter 2 weeks ago and called FCA a couple of times. Up to now I have only been able to verify that my truck is eligible. Nobody knows how it's done exactly etc. The service manager at my local dealership is supposed to call an independent 3rd party appraiser to have the inspection done at the dealership. I'm guessing the dealership's role is to be an agent of FCA but so far they have not received any briefing on how to process this whatsoever. Apparently there will be a conference call this afternoon....


I called the Fiat Chrysler U.S. Re-Purchasing hotline and asked the service rep, who calls who and when, how long they expect it to take, who pays me and when will that happen, etc....... She hadn't received any information either and therefore couldn't answer my questions. So she called the factory to find out. A representative by the name John (who wouldn't give me his last name) had no answers either but reassured me that everybody will be up to speed by tomorrow morning Oct. 1st, 2015


I'll be very impressed if the whole dealer network will be up to speed tomorrow but I'm not holding my breath. It almost feels like they didn't expect anyone to qualify or they would be more prepared. The recall N49 has been out since December 2014 from what I understand. I haven't received a letter to that recall (lost in junk mail perhaps), just a letter with a recall for the diesel fuel heater. That letter referenced N49 but not what that recall is about and how potentially dangerous it could be for me to keep on driving without having it fixed.


I had my truck serviced a couple of times since the recall letter was supposedly sent to me but the service writer never brought it up. Not even when I complained about alignment issues. Makes me think that the dealerships may not have known about it either. It's service revenue for them so I'd assume they'd be motivated to get them done, right?


It really looks like nobody is in charge of this at FCA. Or that person is sleeping right thru the deadline. Are any of you guys in the same situation? If this continues to go as badly it might be worth looking into hiring a lawyer to represent all who want to sell their trucks back based on the decree related to N49.