Where is my truck?
Veteran
Joined: Feb 2009
Posts: 378
Likes: 0
I've already given them a $1,000 deposit to order the truck via credit card. I'm not sure I can just "walk away" without losing that. If my dealer could give me some concrete answers instead of the usual "I don't know" and "I'm not sure where it is" then I wouldn't be so frustrated. It's odd to me that the truck has been "built and ready to ship" for almost 4 weeks and it's still not here.
I'm sure you ordered a truck because dealers in your area did not have what you wanted. You could get your deposit back if your willing to walk, especially since its on a credit card. Do that and they will sweeten the deal.
Veteran
Joined: Mar 2009
Posts: 478
Likes: 0
From: Chesapeake, VA
I've already given them a $1,000 deposit to order the truck via credit card. I'm not sure I can just "walk away" without losing that. If my dealer could give me some concrete answers instead of the usual "I don't know" and "I'm not sure where it is" then I wouldn't be so frustrated. It's odd to me that the truck has been "built and ready to ship" for almost 4 weeks and it's still not here.
I didn't have to put any money down to order mine.
I couldn't agree more ... I can't imagine it would be that difficult for vehicle manufactures to have a public web site (for dealer and/or customer use) where you punch in a VON#/VIN# that gives you an up to date status from order all the way through to shipment to the dealer. Think about how much time would be saved on the phone with the customer service reps that put you on hold to retrieve the information about your build/shipping status...
Very true. But of course this makes too much sense.
Record Breaker
Joined: Feb 2007
Posts: 1,564
Likes: 0
From: Austin/Round Rock, TX
I'd ask nicely for something like steps or a cover - something you want - to compensate you for your trouble, and if they don't agree to it, then tell them you're going to walk and call your credit card to dispute the charge (you can dispute for failure to deliver a product) and then see how they react at that point. And then let us know how it goes.
