Messy oil change by dealer
#11
I would start off with the service manager and ask him nicely to take care of the mess. If they care to have your business again they will gladly take care of it and apologize. If they don't want to fix it, then I'd become a little more stern and potentially involve someone else. People make mistakes. When they do, they should be willing to fix them.
And I don't change my own oil b/c I'm too busy for that. There's nothing wrong with that. I just make sure I have it done by someone I trust.
And I don't change my own oil b/c I'm too busy for that. There's nothing wrong with that. I just make sure I have it done by someone I trust.
#12
I cleaned it up myself. I also intend to change it myself in the future. I thought it would be easy to have them do it, but then I have to hang around in the waiting room for awhile and then, apparently at times, have to clean up the mess they make. I have usually changed it myself before and I know how to do it w/o sliming the truck and making stains on the gararge floor. Live and learn....
#13
Go see the salesman ? He has nothing to do with service. go back and see the service writer or service mananger they will have it taken care of. If you go in with a smart *** remark and pissy tone they will still fix it but may not help further. acting like a *** is not the way to start. Everyone makes mistakes even you. Go back now dont wait
#14
If you worked in a dealer you would understand what I said. If you would have went to the service manager you would have got the same deal salesmen come and go and dont be suprised when you end up on the BMW's mailing list. Thats what salesmen do try to sale cars. Even if you cleand up the mess you should contact the service manager you might get a free detail out of it
#15
#16
Had the 6000 mile oil change done by my dealer. On the way home there was a terrible burnt oil smell. Pulled into my garage and looked under the hood. It was obvious that they made a mess when adding new oil. They wiped up some or most, but I could see oil smudges on the fan housing and some oil on the engine. After about 10 minutes, I looked under the engine and noticed several small puddles on the garage floor. Truck smells like burnt oil now. I usually change my own oil and have never come close to making this much of a mess. This did not happen at the 3000 mile change. My question to you all is, what would you do? I am thinking that the dealer owes me an engine compartment detailing. The service manager I have dealt with has been more than pleasant and I have only good things to say about him- it's the guy in back who messed up. I want to call the service manager and politely complain.
#17
#18
With your not caring, guess we can give your future post the appropriate amount of attention.
#19
If one of the luxury automakers sold a real truck, I'd consider it for the service alone. It's too bad the Lincoln's aren't sold anymore (and they were based off a POS to begin with) and I don't like the Escalades. My wife gets 10x better service at her Hummer dealership than I've received at any Dodge dealership. I just thought having 2 Hummers in the driveway might have been a little weird....
#20
If one of the luxury automakers sold a real truck, I'd consider it for the service alone. It's too bad the Lincoln's aren't sold anymore (and they were based off a POS to begin with) and I don't like the Escalades. My wife gets 10x better service at her Hummer dealership than I've received at any Dodge dealership. I just thought having 2 Hummers in the driveway might have been a little weird....
i could not figure out why people were talking about making repairs on their own instead of having them done under the warranty. Now I know...