So, you expected the tow truck driver, who could easily be a 19 year old kid who may have had the job for less then a week, know how to change a tire on every vehicle made? Do you really think he has read all the pages in your manual and everyone elses?

Sorry, but that is a bad decision.

As for the service itself? That sucks.

 

I expect him to not argue with me and try jacking the truck up by the cab anyway when I have already told him that's wrong.

Me: You are not supposed to jack the truck up there

Tow Truck Driver: Yes you are, proceeds to jack and bend the sheet metal

Me: See you can't lift it there and now you have bent the sheet metal

Tow Truck Driver: Gets another jack, attempts to jack the truck up by the cab again.

Me: Look you have already damaged my brand new truck, don't try jacking it up there

Tow Truck Driver: This is where its supposed to be jacked up

Me: No its not

Tow Truck Driver: Then I can't change your tire, grabs his stuff and drives off

 

Too bad that the tow company sucked, but it sounds like Chrysler did what they could. Pretty much any mfg roadside service is just them calling local tow operators. In a blizzard there's not much chance of getting anyone fast, let alone a 2nd truck. Can't say as I've ever read a manual to figure out where the jack points are - there's almost always a card with the jack on new cars if you can't figure it out. (Don't remember if there was one with the Ram or not, only time I had the jack out was to use it on my boat trailer)

 

Ouch that will leave a mark and require first aid

 

ok but you got to realize to, that chrysler or any roadside assistance program can't know every employee of every company, nice to say but impossible.

pursue getting chrysler to fix it, let them deal with the towing company that they contracted, problem solved. raise enough hell, civilly mind you, that the towing company feels some heat from it and maybe the one lady who hung up on you (if you got her name (always get their name and write it down, so you know who to complain about if you have to)

who knows why the tire went, could have ran over something. problems happen how they are dealt with is the main thing.

I am sorry that it happened to you and it sucks and i would not have been happy last nite, or when it was happening but after i regained my composure i would realize that **** happens, and get the end result taken care of (getting the damage to your truck fixed)

 

That sucks and you have every right to be ticked off, but I'd make sure the manual was in the truck from now on, just in case.

 

Yep I looked for a card or sticker with some instructions, nada. Chrysler could have called the local police and asked them to get a tow truck out to me, apparently this is how it works here in storms. But this lady at Chrysler struck me as lazy and I didn't want to be bothered. I guess I'm spoiled by the OnStar commercials.

 

Yep I was in **** happens mode 10 minutes after the spare tire was on no worries. I don't think they can fix the bent sheet metal, its not bent that much, as long as the paint isn't chipped and its not going to rust its probably best to leave it alone. At least its on the passenger side so I don't have to see it every time I climb in the cab.

 

Not a problem, I too have rebuilt engines, built airboats, half tracks, and dune buggies from scratch, worked on old VWs (in my early years), and do all the service/repair on my ocean boat and trailer, I still prefer to do it myself when I can b/c of my own experiences with others when I let them supposedly do their jobs b/c they were so-called professionals, at 39 believe me I don't want to but after watching my old man for many years and at age 66 still refurbish his kitchen/baths/work on his 1984 911 porsche and 2008 chevy silv. I understand one thing, only you can make it the way you want it. Believe I understand and again I am not ragging on you. Good luck!

 

You wrench on cool stuff like air boats and half tracks, I worked on rusted junk heaps. lol Hmmm home remodeling, the joys of jack hammering a 1950's cement tile floor and fitting drywall to a room without a single square corner, yet another tool belt I hung up after 2 major home remodels.

These days my new hobby is scratch building these.