**LONG RANT WARNING**

short version, all due bill parts were ordered incorrectly, mechanic joyriding in my new truck on a parts run, scratches on my truck and a service dept with a who gives a $hit attitude. read on for the sad details...


Took my new truck to the dealership today to satisfy my "due bill". It took 5 weeks for the dealership to get my running boards, bedliner, tow hooks and DVD system. Dropped the truck off this morning and the Service Writer Tim said that the truck would be ready by 3PM and he would call me. I told Tim that I would take my truck to the audio place myself to have the DVD system install because I didnt want anyone to drive my truck (outside the normal to and from the shop line to the shop).


I get a call at around 1:30 from tim telling the parts department had ordered the wrong tow hooks and he asked if I could leave the truck until tomorrow so they could finish everything up.

I said no, we were down to one car this week and I would need the truck today, no issue there. I get there at 4:15 and I look around the lot and my truck is nowhere to be seen, I ask Tim if my truck is ready and he said the Mechanic took it out for a "test drive", so my natural response was why does he need to test drive it...you didnt do any mechanical work to it. Just then I see the mechanic come back on the lot. I turned to Tim and asked him again, why he was T/D my truck, he said he wanted to make sure the bedliner was installed properly and wasnt vibrating or lifting.

So I look any my truck and I notice that the the running boards are three step boards and not the standard two step units for the CC 1500, then I tried to open the tailgate on my truck and the gate was jammed...

Turns out that the cover for the gate was the wrong one and didn't have the cut outs for the tailgate strikers.

So all of the parts that I waited 5 weeks for were ordered incorrectly, Im pissed at this point. I walk outside to get in my truck and leave to cool off and one of the Porters pulls a dirty car next to mine and starts to wash it sprays the entire side of my freshly detailer truck with water (hard water spots everywhere, will need to be completely clay barred).

So I get in the car and looked at the odometer and fuel gauge and.....


30 MILE ROAD TEST AND 1/4 OF GAS used, turns out the mechanic took my truck down the freeway to Memphis to buy a bedliner for my truck because the dealership ordered a quad cab liner instead of a CC liner and still got the wrong part!

So lets recap, waited 5 weeks for parts that were ALL ordered incorrectly, a joyriding mechanic on a parts run after the service writer was told no one was to drive my truck, and a 10" scratch in my rear passenger side door...

So I ask you, am I being a baby or would you be pissed off. Even if I didnt tell him not to drive it, would you think they would have called and asked me to take my car to a different city to buy partsor given me the option to wait for them to reorder the part? Here another gem, the truck I traded in was totaled the week after I traded it in by a manager that wasnt suppose to be driving it...

Oh and get this, the Mechanic changed my radio station, mirrors, and driving position...

 

I don't think your being a baby at all. I would be pissed. Not necessarily for the wrong parts being ordered.....stuff happens. But using your personal vehicle to drive to another city to get the right parts and then getting the wrong one (and then installing the wrong ones and not noticing on top of it), damaging the truck (the scratch) and using 1/4 tank and of your gas and 30 miles out of your warranty mileage and not offering up compensation? C'mon....thats just wrong. Don't they have a parts courier, dealer demo truck or delivery service they could have used?

The seat position and mirrors being changed.....lets face it, even though they weren't supposed to be driving your truck at least they changed seat position and mirrors so they could at least attempt to be safe while driving it so you can't really get overly pissed at that. The tech should of had the presence of mind to at least attempt to put them back where they were though. As far as the radio station I don't think there is no real excuse....that just proves the tech was more interested in listening to music on his parts cruise than making sure your truck was driving fine.

The overspray from the porter....people are stupid, they do stupid things, the dealer should at least wash and chamois the truck for you.

Every time I read these stories I thank god my dealer is so good to me. Bottom line....if it were me, I'd be raising hell until I got whatever repairs and compensation I thought appropriate. I would be most pissed about the scratch. Even if they fix it you will always know that theres been a repair there, and that kinda stuff just drives me nuts especially when its no fault of my own.

Good luck to you.....make sure you let us know what happens.

 

I am glad I have a good dealer.

 

I thought I did too...

 

If they value their reputation at all they will ensure you walk away as happy as possible. No matter what its gonna leave you dissappointed with them, but maybe if they try to rectify the problems to the best extent possible you will at least be somewhat satisfied.

If the service department isn't going to help you I would ask to talk to the owner, or at least the dealer principal. They are usually the ones that care the most about bad word of mouth.

 

I'd be beyond pissed and would have somebodys *** on a hook for the scratch and bad parts.

 

tell them your thinkin about buyin a different truck and take one for a test drive into another one of there new trucks on the lot and tell em s*#@ happens

 

Glad to hear that I'm not cry sacking...

Compensation was mentioned by a lot of folks, I checked the scrathes and the dont snag a finger nail so they should be easily demenished with a good detail. Would I be fair in asking them to pay for a complete detail and not by the lot guys.

 

Would I be fair in asking them to pay for a complete detail and not by the lot guys.[/quote]

i would in a second. i have had a good experience at my dealer except for them scratching my bumper cover when the removed my grill. they were real quick to fix that, only had 1200 miles on it. and i would be expecting a full tank of gas, no reason for them to drive it to get parts. u have got me hot just reading this

 

I'd be ticked about some of it. Don't think I'd care if they drove the truck to where the bedliner was, since they probabally just installed it there. I don't see how you use 1/4 tank of gas going 30 miles - might be exagerating a bit there.