How ticked would you be if the truck came back from the other dealership and the tailgate cap was wrong and your tailgated didnt open properly.

I think a call from the dealership asking me to drive my truck 30 miles was a no brainer...especially not 4 hours before that I told the service writer not to drive my truck...that just a D-bag move, he pretty much told me to GFMS and he would do what he wanted with my truck as he pleased.

as for the fuel gauge, I had just filled the truck up at the gas station across the street from the dealership.

 

I'd be ticked about any damage and expect them to fix it, and would expect that if they installed wrong parts that they get the right ones.

I personally don't care who drives the truck and wouldn't think twice about someone moving the seat or changing the radio station if they drove it (I do that with the loaner they give me). I'm trying to imagine the reaction I would get from my service guy if I told him i didn't want anyone driving my truck - but I go to a country dealer were trucks are trucks.

 

I have zero issue with a techs drving my truck for a mechanical fixes, But when the service writer says "the tech needed to test drive it to check the bedliner", seriously. I don't know about you Oldjeep, but I take that as a direct insult to my intelligence. When driving it to pick up parts in a different city when there are 260 used vehicle on their lot is an issue especially when they didnt call me first. I am a little red *** because the truck had 480 miles on it. As for the driver's controls move the seat, mirror and radio station, be my guest, but have to common sense to hit the "driver 1" memory button on the seat when youre finished...lol.

 

LMAO!!!!! This reply for the win!!

OP: Your in the right and I would be a pissed off mothafreaka. They would probably have to call the cops if it was my truck. Also I would call corporate and pound them for it.

 

So what is the outcome?

 

I may be wrong...but I don't think that they are supposed to use your truck to pick up parts with in the first place. But if were to happen to me under the same circumstances...I'd punched him in the f$%@ing head! Nobody at any dealership or shop drives my truck...period! Sorry for your trauma, I've been there!

 

I don't think it matters how much gas was used at all. However small it may be bottom line is the dealership used a customers personal vehicle to make a parts run that made them a profit. Thats just wrong......especially considering I would be hard pressed to find a dealer that doesn't have a used Ram or Dakota sitting on their lot, so I am guessing they do too. If they needed to make a parts run they could have and should have used a method that was theirs to use.

 

You can lose 1/4 tank in 30 miles, especially if the kid driving it had it floored 90% of the time.

You can bet a 'tech' didnt drive your truck on a parts run, a porter did.

But your story isnt unique, I try to avoid dealers at all costs, they tend to screw up more than they fix.

 

Just to play devils advocate, you pretty much need either a cube truck or flatbed if you are going to pick up a bedliner without immediately installing it. (I'm assuming he's talking about the 1 piece plastic type).

I guess a lot more people than I would think care about 30 miles getting put on their truck.

 

Bad deal. This gives all dealers a bad name.

I had a big problem with our 2002 Ram we leased back in '02. When we went to pick it up (Friday afternoon) the coolant overflow jug was almost empty. They said don't worry about it, we'll get it at the first service. On the way home the truck dumped all of it's coolant out of the block heater and overheated. Dealer was a real dick about it. Wrote a nasty letter to Chrysler Canada, they sent me $100 for fixing my brand new truck on the first day.

Get in the dealer's face, the owner if you can. If that doesn't work, write Chrysler.

Bill