Originally Posted by 72combo

Okay since I have been in this forum I have noticed that if one person has a problem with something right away everyone is on it including me, we are talking about what we are gonna do if they don't fix it before we even try. I have had only one issue with the dealer so far with this truck and well I installed the part so they could have told be nope we are not starscanning it or basically charge as much as they want. But then customer service gets involved and .....LOL see what I mean.
You had a bad time with them maybe it was your attitude that day maybe whoever you talked to was an idiot. I have had it both ways, me sportin a tude I have learned lately does not get me anywhere, especially riding in a wheelchair. You become the ahole in the chair. Pain, boredom take over what can I say. We all have our reasons.
I think the guys advice was wrong just by the instructions, I am gonna try it my way first. 99 percent track record of being right. I have their number I also got a square trade guarantee on it for 3 years. Man they give you way too much wiring with this thing. Gonna see it work then shorten them up to fit correct.

Originally Posted by Secret Agent Man

No tude on my part, as you put it. I had a technical problem, they didn't know how to solve it, demonstrated zero competency that they could solve it, strung me along whenever I asked for a refund saying that they were working on it. This went on for months. Finally a year later they gave me my money back. I had to call, leave messages, would not get called back, called and left more messages. When I did get a hold of somebody, they would then say that the person I needed to talk to wasn't in the office and that they would call me back but wouldn't. Went through that several times until the person I needed to talk to actually answered the phone one time. So, your assumption that I had some sort of attitude problem is not correct. You are dealing with incompetent people compared to the competition. I write this to hopefully warn people who might be thinking of giving them their business, not to pointlessly gripe and complain.