I took my '09 in for an oil change and an alignment check (20700 miles). I had the tires rotated and balanced the day before and I noticed the steering wheel off center to the left. The service writer comes out and asks me if I had hit something (NO) or had been in an accident (NO). He tells me something is bent and it can't be aligned back to spec. The technician can't find any physical damage, but they want me to pay $1500.00 for parts and labor to get it back to normal. What the ----? They want me to buy the upper and lower plus the the "steering knuckle". What ever that is. Plus I will need another $79.99 alignment. They tried to say I must have hit a pot hole. (NO) I have to take it back in next week to let the "shop foreman" look at it and give his opinion to see if I can get it repaired under warranty. Anyone know I can contact in the Houston region from Dodge if they don't want to repair it?

 

Don't forget the rustproofing too.

You need to go to another place, get a printout of what your spec's are. There is a lot of alignment adjustment, no possible way that you can't get it back in specification.

 

Ouch!

Before you took it in for the tire rotation, I presume it was at another facility other than Chrysler by your post, was the steering wheel off then or only after?

If it was off after the tire rotation, the shop may possibly have dropped your truck from the lift during the rotation causing the damage to the upper and lower control arms. Or, that was some whopping big pot hole to cause that damage.

Hard to say exactly what happened, a picture may help in diagnostics.

Or the dealer may be handing you a line of bull.

 

I'm wondering when they rotated the tire, what they lifted on.....